Horst Schulze's Top Book Recommendations
CEO/Capella Hotel Group
Want to know what books Horst Schulze recommends on their reading list? We've researched interviews, social media posts, podcasts, and articles to build a comprehensive list of Horst Schulze's favorite book recommendations of all time.
Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing... more
Tony HsiehAt Zappos, we aim to deliver WOW through service. This book illustrates how important it is to WOW and AMAZE Every Customer Every Time! (Source)
Horst SchulzeThe message is clear and the lessons are simple. This book is a guide to creating customer loyalty, employee engagement and overall business success. (Source)
Dina Dwyer-OwensAs the franchisor of multiple concepts I recognize how important customer service is to the success of a business. This book provides the tools that are needed to create a level of customer service that is... Amazing! (Source)
Don't have time to read Horst Schulze's favorite books? Read Shortform summaries.
Shortform summaries help you learn 10x faster by:
- Being comprehensive: you learn the most important points in the book
- Cutting out the fluff: you focus your time on what's important to know
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