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Herve Humler's Top Book Recommendations

COO/The Ritz-Carlton Hotel Company

Want to know what books Herve Humler recommends on their reading list? We've researched interviews, social media posts, podcasts, and articles to build a comprehensive list of Herve Humler's favorite book recommendations of all time.

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Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler.

This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s...
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Seth GodinSooner or later, we're all in the hospitality business. I bet you'll find that Chapter 8 alone is worth the cost of the book. (Source)

Herve HumlerA spectacularly useful look at what determines success in the hospitality industry, packed with the insights of great leaders and practitioners from our industry, put together by Micah Solomon, one of today's preeminent thought leaders on where hospitality, customer service, and customers themselves are heading. (Source)

Raul LealAt Virgin Hotels, we are building a new hotel experience-something that can only be done by learning lessons from the greats of our industry and understanding the needs and wants of today's consumers. In The Heart of Hospitality, Micah Solomon--one of the true thought leaders of the customer experience--has gathered unparalleled hospitality wisdom and distilled it in an incredibly readable and... (Source)

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