Experts > Brad Cleveland
Brad Cleveland's Top Book Recommendations
Former CEO/International Customer Management Institute
Want to know what books Brad Cleveland recommends on their reading list? We've researched interviews, social media posts, podcasts, and articles to build a comprehensive list of Brad Cleveland's favorite book recommendations of all time.
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Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.
In short, imagine a workplace culture where employees were absolutely obsessed with customer service.
The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you’re just beginning your journey, or have been working on culture for years, this handbook will... more
In short, imagine a workplace culture where employees were absolutely obsessed with customer service.
The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you’re just beginning your journey, or have been working on culture for years, this handbook will... more
Recommended by Brad Cleveland, and 1 others. Brad ClevelandThough research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works (Source)
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