100 Best Service Books of All Time

We've researched and ranked the best service books in the world, based on recommendations from world experts, sales data, and millions of reader ratings. Learn more

Featuring recommendations from Mark Cuban, Richard Branson, Sheryl Sandberg, and 182 other experts.
1
Don't Miss the Original Series Tom Clancy's Jack Ryan Starring John Krasinski!

The #1 New York Times bestseller that launched the phenomenal career of Tom Clancy--the gripping military thriller that introduced the world to his unforgettable hero, Jack Ryan.

Somewhere under the freezing Atlantic, a Soviet sub commander has just made a fateful decision. The Red October is heading west. The Americans want her. The Russians want her back. The chase for the highly advanced nuclear submarine is on--and there's only one man who can find her...
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Recommended by Lindsay Berra, and 1 others.

Lindsay BerraI had a great time working out with the #SpecialForces crew from @GhostRecon and @sofletehq in NYC last week! @jonnybernthal even did a drive-by. Fun fact: My dad had me read my first Tom Clancy book, Hunt for Red October, when I was 10. #GhostRecon https://t.co/VgjPCYBRna (Source)

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2
Arch-swindler Moist Van Lipwig never believed his confidence crimes were hanging offenses - until he found himself with a noose tightly around his neck, dropping through a trapdoor, and falling into...a government job?

By all rights, Moist should have met his maker. Instead, it's Lord Vetinari, supreme ruler of Ankh-Morpork, who promptly offers him a job as Postmaster. Since his only other option is a nonliving one, Moist accepts the position - and the hulking golem watchdog who comes along with it, just in case Moist was considering abandoning his responsibilities prematurely.
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3

Without Fail (Jack Reacher, #6)

Skilled, cautious, and anonymous, Jack Reacher is perfect for the job: to assassinate the vice president of the United States. Theoretically, of course. A female Secret Service agent wants Reacher to find the holes in her system, and fast - because a covert group already has the vice president in their sights. They've planned well. There's just one thing they didn't plan on: Reacher. less

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4
It's an offer you can't refuse.

Who would not to wish to be the man in charge of Ankh-Morpork's Royal Mint and the bank next door?

It's a job for life. But, as former con-man Moist von Lipwig is learning, the life is not necessarily for long.

The Chief Cashier is almost certainly a vampire. There's something nameless in the cellar (and the cellar itself is pretty nameless), it turns out that the Royal Mint runs at a loss. A 300 year old wizard is after his girlfriend, he's about to be exposed as a fraud, but the Assassins Guild might get him first. In fact lot...
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5
A missing little girl named Maggie Rose . . . a family of three brutally murdered in the projects of Washington, D.C. . . . the thrill-killing of a beautiful elementary school teacher . . . a psychopathic serial kidnapper/murderer who is so terrifying that the FBI, the Secret Service, and the police cannot outsmart him - even after he's been captured.

Gary Soneji wants to commit the crime of the century. Alex Cross is the brilliant homicide detective pitted against him. Jezzie Flanagan is the first female supervisor of the Secret Service who completes one of the most unusual...
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Recommended by Cristian-Dragos Baciu, and 1 others.

Cristian-Dragos BaciuAnd let's not forget Along Came a Spider by James Patterson. Actually, Patterson is really something else. He doesn't even write the books himself. He just puts together a very detailed brief, that he hands over to a talented writer and bang!, you have a best-seller. (Source)

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6

The Remains of the Day

An elegant Everyman's Library hardcover edition of the universally acclaimed novel—winner of the Booker Prize, a bestseller and a perpetually strong backlist title, and the basis for an award-winning film—with full-cloth binding, a silk ribbon marker, a chronology, and a new introduction by Salman Rushdie.

Here is Kazuo Ishiguro's profoundly compelling portrait of Stevens, the perfect butler, and of his fading, insular world in post-World War II England. Stevens, at the end of three decades of service at Darlington Hall, spending a day on a country drive, embarks as well on...
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Recommended by Jeff Bezos, Emma Watson, Riz Khan, and 3 others.

Jeff BezosIf you read The Remains of the Day, which is one of my favorite books, you can't help but come away and think, I just spent 10 hours living an alternate life and I learned something about life and about regret. You can't do that in a blog post. (Source)

Riz KhanAbout missed chances and what the British character does to a person’s emotions. There is this brick wall that they can’t crack through and after a while a bit of the grout wears away. (Source)

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7
Colombian drug lords, bored with Uncle Sam's hectoring, assassinate the head of the FBI. The message is clear: Bug off!
At what point do these druggies threaten national security? When can a nation act against its enemies? These are questions Jack Ryan must answer because someone has quietly stepped over the line.
Does anyone know who the real enemy is? How much action is too much? Which lines have been crossed? Ryan and his "dark side", a shadowy field officer known only as Mr. Clark, are charged with finding out. They expect danger from without... but the danger from within may be...
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8

Jackdaws

D-Day is approaching. They don’t know where or when, but the Germans know it'll be soon, and for Felicity “Flick” Clariet, the stakes have never been higher. A senior agent in the ranks of the Special Operations Executive (SOE) responsible for sabotage, Flick has survived to become one of Britain’s most effective operatives in Northern France. She knows that the Germans’ ability to thwart the Allied attack depends upon their lines of communications, and in the days before the invasion no target is of greater strategic importance than the largest telephone exchange in Europe.

But...
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9
How do you save the United States President from himself? What if the President is incompetent to deal with the greatest crisis of all? Jack Ryan never thought he would have to ask those questions as, the world order changing, he prepares the ground for the Middle Eastern peace plan that, at last, might be the one to work.

But too many groups have invested too much blood. Shunned by their erstwhile Soviet sponsors, increasingly isolated by the realignment of the Mideast, these terrorists have one more desperate card to play, requiring a degree of ruthlessness never before seen. With one...

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10
A Lancia Spyder with its hood down tore past him, cut in cheekily across his bonnet and pulled away, the sexy boom of its twin exhausts echoing back at him. It was a girl driving, a girl with a shocking pink scarf tied round her hair. And if there was one thing that set James Bond really moving, it was being passed at speed by a pretty girl.

When Bond rescues a beautiful, reckless girl from self-destruction, he finds himself with a lead on one of the most dangerous men in the world—Ernst Stavro Blofeld, the head of SPECTRE. In the snow-bound fastness of his Alpine base, Blofeld is...
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11
A deliciously funny, delectably shocking banquet of wild-but-true tales of life in the culinary trade from Chef Anthony Bourdain, laying out his more than a quarter-century of drugs, sex, and haute cuisine—now with all-new, never-before-published material.

New York Chef Tony Bourdain gives away secrets of the trade in his wickedly funny, inspiring memoir/expose. Kitchen Confidential reveals what Bourdain calls "twenty-five years of sex, drugs, bad behavior and haute cuisine."
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Eric RipertI love that Tony’s world in the kitchen was filled with pirate-like renegades when mine was peopled with regimented professionals. How eye-opening and entertaining to read about the other side! (Source)

Jason KottkeThis book is 18 years old but aside from some details, it felt as immediate and vital as when it came out. What a unique spirit we lost this year. (Source)

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12

The Key to Rebecca

Ken Follett’s The Key to Rebecca took readers and critics by storm when first published more than twenty years ago. Today, it remains one of the best espionage novels ever written. Look out for Ken’s newest book, A Column of Fire, available now.

A brilliant and ruthless Nazi master agent is on the loose in Cairo. His mission is to send Rommel’s advancing army the secrets that will unlock the city’s doors. In all of Cairo, only two people can stop him. One is a down-on-his-luck English officer no one will listen to. The other is a vulnerable young Jewish girl. . . .
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13

The Whole Truth

A powerful defense contractor, a reluctant intelligence agent, and an ambitious journalist race to contain and control an international crisis that could destroy the world in this #1 New York Times bestselling thriller.

"Dick, I need a war."

Nicolas Creel is a man on a mission. He heads up the world's largest defense contractor, The Ares Corporation. Dick Pender is the man Creel retains to "perception manage" his company to even more riches by manipulating international conflicts. But Creel may have an even grander plan in mind.

Shaw, a...
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14
In a rolling sea off the coast of South America, a target disappears in a puff of green light. In the Soviet hills of Dushanbe near the Afghanistan border, an otherworldly array of pillars and domes rises into the night. To the two greatest nations on earth, no contest is more urgent than the race to build the first Star Wars missile defense system, and no one knows that more than the two men charged with assessing the Soviets' capabilities: Colonel Mikhail Filitov of the Soviet Union, an old-line warrior distrusted by the army's new inner circle of technocrats, and CIA analyst Jack Ryan,... more

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15
Razio Yamata is one of Japan's most influential industrialists, and part of a relatively small group of authority who wield tremendous authority in the Pacific Rim's economic powerhouse.

He has devised a plan to cripple the American greatness, humble the US military, and elevate Japan to a position of dominance on the world stage.

Yamata's motivation lies in his desire to pay off aDebt of Honor to his parents and to the country he feels is responsible for their deaths—America. All he needs is a catalyst to set his plan in motion.

When the faulty gas tank on one Tennessee...

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16
When a murder disrupts the Irish vacation she is taking with her husband, Roarke, Eve realizes that no place is safe - not an Irish wood or the streets of the manic city she calls home. But nothing prepares her for what she discovers upon her return to the cop shop in New York City....

A driver for a top-of-the-line limousine service is found dead - shot through the neck with a crossbow. The car was booked by an executive at a venerable security company whose identity had been stolen. Days later, a stunning, high-priced escort is found killed at Coney Island, a bayonet stuck in her...
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17

The Gun Seller

When Thomas Lang, a hired gunman with a soft heart, is contracted to assassinate an American industrialist, he opts instead to warn the intended victim - a good deed that doesn't go unpunished. Within hours Lang is butting heads with a Buddha statue, matching wits with evil billionaires, and putting his life (among other things) in the hands of a bevy of femmes fatales, whilst trying to save a beautiful lady ...and prevent an international bloodbath to boot. less

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18

The Silent Sea (Oregon Files, #7)

Clive Cussler's tales of the Oregon and its crew-"the clever, indefatigable Juan Cabrillo and his merry band of tough, tech-savvy fighting men and women" (Publishers Weekly)-have made fans of hundreds of thousands of readers. But the Oregon's sixth adventure is its most remark­able one yet.

On December 7, 1941, five brothers exploring a shaft on a small island off the coast of Washington State make an extraordinary discovery, only to be interrupted by news of Pearl Harbor. In the present, Cabrillo, chasing the remnants of a crashed satellite in the Argentine jungle,...
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19

Service

A Navy SEAL at War

Navy SEAL Marcus Luttrell returned from his star-crossed mission in Afghanistan with his bones shattered and his heart broken. So many had given their lives to save him-and he would have readily done the same for them. As he recuperated, he wondered why he and others, from America's founding to today, had been willing to sacrifice everything-including themselves-for the sake of family, nation, and freedom.

In Service, we follow Marcus Luttrell to Iraq, where he returns to the battlefield as a member of SEAL Team 5 to help take on the most dangerous city in the world:...
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20

Child 44 (Leo Demidov, #1)

MGB officer Leo is a man who never questions the Party Line. He arrests whomever he is told to arrest. He dismisses the horrific death of a young boy because he is told to, because he believes the Party stance that there can be no murder in Communist Russia. Leo is the perfect soldier of the regime. But suddenly his confidence that everything he does serves a great good is shaken. He is forced to watch a man he knows to be innocent be brutally tortured. And then he is told to arrest his own wife. Leo understands how the State works: Trust and check, but check particularly on those we trust.... more

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  • Interactive exercises: apply the book's ideas to your own life with our educators' guidance.
21

Divine Justice (Camel Club, #4)

Oliver Stone is the most wanted man in America; no, not the maverick filmmaker Oliver Stone but the covert agent whose real name is John Carr. Men in the highest circles of power want him dead, and they want him dead quickly, because he knows too many of their deepest secrets. The members of the secretive Camel Club, on the other hand, not only want him alive; they are willing to risk their own lives to save their leader and friend. All of which sets up David Baldacci's thriller of relentless intensity, a perfect follow-up to his acclaimed Stone Cold. less

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22

Last Stop on Market Street

Every Sunday after church, CJ and his grandma ride the bus across town. But today, CJ wonders why they don't own a car like his friend Colby. Why doesn’t he have an iPod like the boys on the bus? How come they always have to get off in the dirty part of town? Each question is met with an encouraging answer from grandma, who helps him see the beauty—and fun—in their routine and the world around them. less

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23
Michelle Maxwell has just wrecked her promising career at the Secret Service. Against her instincts, she let a presidential candidate out of her sight for the briefest moment and the man whose safety was her responsibility vanished into thin air. Sean King knows how the younger agent feels. Eight years earlier, the hard-charging Secret Service agent allowed his attention to be diverted for a split second. And the candidate he was protecting was gunned down before his eyes. Now Michelle and Sean are about to see their destinies converge.

Drawn into a maze of lies, secrets, and...
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24

Deception Point

When a new NASA satellite spots evidence of an astonishingly rare object buried deep in the Arctic ice, the floundering space agency proclaims a much-needed victory...a victory that has profound implications for U.S. space policy and the impending presidential election. With the Oval Office in the balance, the President dispatches White House Intelligence analyst Rachel Sexton to the Milne Ice Shelf to verify the authenticity of the find. Accompanied by a team of experts, including the charismatic academic Michael Tolland, Rachel uncovers the unthinkable: evidence of scientific trickery -- a... more
Recommended by Nic Nemeth, and 1 others.

Nic NemethDeception Point is the best Dan Brown book... https://t.co/DBhQVzsqVH (Source)

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25
06 August 1943: In his brief career in the Office of Strategic Services, twenty-four-year-old Cletus Frade has already been involved in a lot of unusual situations, but nothing like the one he’s in now.

Frade’s job? Typical OSS...

Having helped a German lieutenant colonel named Wilhelm Frogger escape from a miserably hot and remote Mississippi prisoner-of-war camp, he must now get the defiant POW to turn against his country.

Frogger’s parents are in Frade’s custody in Argentina, because of their involvement in a secret German plan to establish post-war safe havens for senior...

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26
Meet Fred.

In his powerful new book THE FRED FACTOR, motivational speaker Mark Sanborn recounts the true story of Fred, the mail carrier who passionately loves his job and who genuinely cares about the people he serves. Because of that, he is constantly going the extra mile handling the mail – and sometimes watching over the houses – of the people on his route, treating everyone he meets as a friend. Where others might see delivering mail as monotonous drudgery, Fred sees an opportunity to make a difference in the lives of those he serves.

We’ve all encountered people...
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Recommended by Skip Prichard, Evan Carmichael, and 2 others.

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27

Spy School Secret Service

Ben goes undercover in the White House to take on a SPYDER operative determined to assassinate the president in this latest addition to the New York Times bestselling Spy School series.

Thirteen-year-old Ben Ripley has had a lot of field success despite only just beginning his second year at Spy School, something even graduates rarely experience. But he’d never have survived without the help from experienced agents and his friends.

Now he’s been called in on a solo mission—and the fate of the United States of America is on his shoulders alone.
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28
In this classic, John le Carre's third novel and the first to earn him international acclaim, he created a world unlike any previously experienced in suspense fiction. With unsurpassed knowledge culled from his years in British Intelligence, le Carre brings to light the shadowy dealings of international espionage in the tale of a British agent who longs to end his career but undertakes one final, bone-chilling assignment. When the last agent under his command is killed and Alec Leamas is called back to London, he hopes to come in from the cold for good. His spymaster, Control, however, has... more
Recommended by Ben Macintyre, Keith Jeffery, and 2 others.

Ben MacintyreI think it sets the standard for all spy literature. It’s very hard to improve on The Spy Who Came in from the Cold. It’s the classic le Carré recipe of compromised individuals trying to find their way through a labyrinth of deception and self-deception (Source)

Keith JefferyThis is at the far end of the spectrum from James Bond, but it also says a lot about the bureaucracy of the Service. (Source)

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29

Tinker, Tailor, Soldier, Spy

A modern classic in which John le Carré expertly creates a total vision of a secret world, Tinker, Tailor, Soldier, Spy begins George Smiley's chess match of wills and wits with Karla, his Soviet counterpart.

It is now beyond a doubt that a mole, implanted decades ago by Moscow Centre, has burrowed his way into the highest echelons of British Intelligence. His treachery has already blown some of its most vital operations and its best networks. It is clear that the double agent is one of its own kind. But which one? George Smiley is assigned to identify him. And once...
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Sam BourneThis is an example of the meticulously supreme thriller. John le Carré really is the master of the form, and any list of thrillers has to include that book. It’s a very emboldening book for thriller writers, because it teaches you not to underestimate the understanding of your reader. They can be pushed and pushed. It is an incredibly intricate plot and yet, if you write it well enough, as he... (Source)

Robert BaerLe Carré has the ability to add drama and colour. For classic espionage in a little town in Germany, you can’t do better than le Carré. (Source)

Andy BeckettI find the darkness in le Carré particularly interesting because it’s quite melancholic. It evokes a sadness about Britain and the establishment at that time. There’s a sense of the world closing in. He really captures that in the book. (Source)

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30
By Glenn Greenwald, star of Citizenfour, the Academy Award-winning documentary on Edward Snowden

In May 2013, Glenn Greenwald set out for Hong Kong to meet an anonymous source who claimed to have astonishing evidence of pervasive government spying and insisted on communicating only through heavily encrypted channels. That source turned out to be the twenty-nine-year-old NSA contractor Edward Snowden, and his revelations about the agency's widespread, systemic overreach proved to be some of the most explosive and consequential news in recent history, triggering a...
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Recommended by Gilbert Rwabigwi, and 1 others.

Gilbert RwabigwiYour book, “No Place To Hide”, was a thrilling/insightful read. Can’t wait to flip through @Snowden’s memoir. 🙏🏾 https://t.co/pZPLxDpNcM (Source)

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Don't have time to read the top Service books of all time? Read Shortform summaries.

Shortform summaries help you learn 10x faster by:

  • Being comprehensive: you learn the most important points in the book
  • Cutting out the fluff: you focus your time on what's important to know
  • Interactive exercises: apply the book's ideas to your own life with our educators' guidance.
31

The Unlikely Spy

"In wartime," Winston Churchill wrote, "truth is so precious that she should always be attended by a bodyguard of lies."

For Britain's counterintelligence operations, this meant finding the unlikeliest agent imaginable-a history professor named Alfred Vicary, handpicked by Churchill himself to expose a highly dangerous, but unknown, traitor.

The Nazis, however, have also chosen an unlikely agent: Catherine Blake, a beautiful widow of a war hero, a hospital volunteer - and a Nazi spy under direct orders from Hitler to uncover the Allied plans for D-Day...
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32
On the afternoon of August 20, 1910, a battering ram of wind moved through the drought-stricken national forests of Washington, Idaho, and Montana, whipping the hundreds of small blazes burning across the forest floor into a roaring inferno that jumped from treetop to ridge as it raged, destroying towns and timber in the blink of an eye. Forest rangers had assembled nearly ten thousand men  —  college boys, day workers, immigrants from mining camps  —  to fight the fire. But no living person had seen anything like those flames, and neither the rangers nor anyone else knew how to subdue... more

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33

Absolute Power

A grizzled professional cat burglar gets trapped inside the bedroom closet of one of the world's richest men, only to witness, through a one-way mirror, two Secret Service agents kill the billionaire's trampy young wife as she tries to fight off the drunken sexual advances of the nation's chief executive. Running for his life, but not before he picks up a bloodstained letter opener that puts the president at the scene of the crime, the burglar becomes the target of a clandestine manhunt orchestrated by leading members of the executive branch.

Meanwhile, Jack Graham, once a public...
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34
Washington D.C., 1942. With the help of Charles A. Lindbergh, ace OSS pilot Richard Canidy sets up an air maneuver that will drop agents into the Belgian Congo to smuggle out uranium ore essential to the arms race. But this time, Canidy is not in the saddle; he's the backup pilot. And though he's not used to waiting for something to go wrong, he knows that it will... less

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35
The Philippines, 1943: As the ragged remnants of the American forces stand against the might of the Imperial Japanese Army, a determined cadre of OSS agents becomes their only contact with the outside world-and their only hope for survival. less

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36
She came to him when he needed her the most

She came to him at his lowest point. The voice of an angel, a whisper in the dark. She’s the only thing that gets Nathan Kelly through his captivity, the endless days of torture and the fear that he’ll never return to his family. With her help, he’s able to escape. But he isn’t truly free, because now she’s disappeared and he’s left with an all-consuming emptiness as he struggles to pick up the pieces of his life. Did he imagine his angel? Or is she out there, needing his help as he’d once needed hers?

Now he rushes...
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37

No Place to Run (KGI, #2)

Sam Kelly was her first love.

The last person Sam Kelly expected to pull wounded from the lake was Sophie Lundgren. Once they shared a brief, intense affair while Sam was undercover and then she vanished. She’s spent the last months on the run, knowing that any mistake would cost her life and that of her unborn child—Sam’s child. Now she’s resurfaced with a warning for Sam: this time, he’s the one in danger.

Now he’s her last chance.

Sam has too many questions to let her slip away again—like why she disappeared in the first...
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38
For the last sixty years, the CIA has managed to maintain a formidable reputation in spite of its terrible record, burying its blunders in top-secret archives. Its mission was to know the world. When it did not succeed, it set out to change the world. Its failures have handed us, in the words of President Eisenhower, “a legacy of ashes.”

Now Pulitzer Prize–winning author Tim Weiner offers the first definitive history of the CIA—and everything is on the record. LEGACY OF ASHES is based on more than 50,000 documents, primarily from the archives of the CIA itself, and hundreds of...
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Recommended by Stephen Glain, and 1 others.

Stephen GlainYes. This book reads like the Keystone Kops. It’s amazing how often the CIA just blundered, going from one screw-up to the next, despite having some very intelligent people. But I once listened to Tim Weiner giving an interview and he said something very profound. He said every president since it was created under Truman has abused the CIA. Too often it’s used to prove a presumed fact, a fact... (Source)

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39

Training for Service Student Guide

For over 100 years Training for Service has equipped more than 1 million volunteers for Bible teaching. This 26-session Bible overview—designed to equip lay leaders to serve as elders, Sunday school teachers, small group facilitators, and in other positions of service in the church—can be completed as a group study or a self-study. The Training for Service Student Guide includes the full text of the Student Guide, featuring:
26 lessons that survey the Bible
Questions to answer at the end of each lesson
Pronunciation guide
Maps
Charts
Diagrams
The...
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40

Echoes at Dawn (KGI, #5)

Grace Peterson is desperate, in hiding, and on the run after escaping a shadowy group determined to exploit her extraordinary ability to heal others. Her only lifeline--an unerring telepathic ability she shares with her sister--has been severed, leaving her alone and vulnerable. And time is running out...

Enlisted to bring Grace home is Rio, relentless member of the KGI. He's unprepared for his reaction to this wounded, damaged woman, and he's fiercely determined to protect her from those who nearly destroyed her. In Rio, she finds a safe haven, and for the first time...hope. But...
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Don't have time to read the top Service books of all time? Read Shortform summaries.

Shortform summaries help you learn 10x faster by:

  • Being comprehensive: you learn the most important points in the book
  • Cutting out the fluff: you focus your time on what's important to know
  • Interactive exercises: apply the book's ideas to your own life with our educators' guidance.
41

Hidden Away (KGI, #3)

A man who shoots first and asks questions later…

Most people would take an all-expenses-paid trip to the beach in a heartbeat. Garrett Kelly only accepts to keep tabs on Sarah Daniels, who’s in hiding after witnessing a murder by Marcus Lattimer, her half-brother—and a personal enemy of KGI. This gig may be beneath a disciplined soldier like Garrett, but if he gets a shot at Lattimer, it will all be worth it…

…and the ultimate moving target.

But Garrett hadn’t counted on falling for Sarah. He’d considered seduction as a tactical maneuver, but...
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42
The tougher they are, the harder they fall…

Professional mercenary Dare Macintosh lives by one hard and fast rule: business should never be personal. If a cause appeals to him and the price is right, he'll take the mission he's offered. But then the lovely Molly Alexander asks him to help her track down the men who'd had her kidnapped—and for the first time, Dare's tempted to combine work with pleasure.

Fiercely independent, Molly vows to trust no one until she's uncovered the truth. Could the enemy be her powerful, estranged father? The ex-fiancé who still holds a...
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43

The Soldier Spies (Men at War, #3)

As The Soldier Spies opens, it is November 1942. War is raging in Europe. The invasion of North Africa has begun. In Washington, OSS chief William J. Donovan finds himself fighting a rear-guard battle against an unexpected enemy: the rival intelligence chiefs back home. In Morocco, Second Lieutenant Eric Fulmar waits in the desert for a car containing two top-level defectors - or will it be full of SS men instead? In England, Major Richard Canidy gets the mission of his life: to penetrate into the heart of Germany and bring out the man with the secret of the jet engine, before the Germans... more

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44
Detective Alex Cross is back-and he's in love. But his happiness is threatened by a series of chilling murders in Washington, D.C., murders with a pattern so twisted they leave investigators reeling. Cross's pursuit of the killer produces a suspect, a British diplomat named Geoffrey Shafer. But proving he's the murderer becomes a potentially deadly task. As Shafer engages in a brilliant series of surprising counter moves, Alex and his fiancee become hopelessly entangled with the most memorable nemesis Cross has ever faced. less

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45

A Christmas Dress for Ellen

On Christmas Eve, 1927, in the prairie town of Hillsspring, Alberta, Canada, a young mother, Mary Jeppson, was getting her five small children ready for bed. Her heart was full of sorrow, for there was nothing to fill the stockings, and there would be only a little mush for breakfast. Mary had written to her sisters in Idaho, asking for help with such necessities as wheat, yeast, flour, and cornmeal. She had also asked for clothing and some old, used quilts, for all of hers were thin and full of holes.
At the close of the letter, she had written, "If you could just find a dress that...
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47

Raving Fans

A Revolutionary Approach to Customer Service

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses...
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Recommended by Vivek Garipalli, and 1 others.

Vivek GaripalliShort, simple, highly effective. (Source)

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48
Former allies in the IRA, Sean Dillon and Martin Brosnam have chosen different paths. Now Dillon is a terrorist for hire, a master of disguise employed by Saddam Hussein. Brosnan is the one man who knows Dillon’s strengths and weaknesses … and brilliant mastery of espionage. — Once friends, now enemies, they are playing the deadliest game of their careers. A game that culminates in a frightening -- and true -- event: Iraq’s attempted mortar attack on the British war cabinet at 10 Downing Street in February 1991. less

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49
The world's two deadliest spies in the ultimate showdown. At a small-town carnival two men, each mysteriously summoned by telegram, witness a bizarre killing. The telegrams are signed Jason Bourne. Only they know Bourne's true identity and understand the telegram is really a message from Bourne's mortal enemy, Carlos, known also as the Jackal, the world's deadliest and most elusive terrorist. And furthermore, they know that the Jackal wants: a final confrontation with Bourne.

Now David Webb, professor of Oriental studies, husband, and father, must do what he hoped he would never have to do...

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50
Churches and individual Christians typically have faulty assumptions about the causes of poverty, resulting in the use of strategies that do considerable harm to poor people and themselves. Don't let this happen to you, your ministry or ministries you help fund! A must read for anyone who works with the poor or in missions, When Helping Hurts provides foundational concepts, clearly articulated general principles and relevant applications. The result is an effective and holistic ministry to the poor, not a truncated gospel.

"Initial thoughts" at the...
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51
Never before has a journalist penetrated the wall of secrecy that surrounds the U.S. Secret Service. After conducting exclusive interviews with more than one hundred current and former Secret Service agents, bestselling author and award-winning reporter Ronald Kessler reveals their secrets for the first time.

•    George W. Bush’s daughters would try to lose their agents.
•    Based on a psychic’s vision that a sniper would assassinate President George H. W. Bush, the Secret Service changed his motorcade route.
•    To make the press think he came to work early, Jimmy...
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52

The Darkest Hour (KGI, #1)

It’s been one year since ex-Navy SEAL Ethan Kelly last saw his wife Rachel alive. Overwhelmed by grief and guilt over his failures as a husband, Ethan shuts himself off from everything and everyone.

His brothers have tried to bring Ethan into the KGI fold, tried to break through the barriers he’s built around himself, but Ethan refuses to respond… until he receives anonymous information claiming Rachel is alive.

To save her, Ethan will have to dodge bullets, cross a jungle, and risk falling captive to a deadly drug cartel that threatens his own demise. And even if he...
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53
In a world of secrets, human genius is power.
And sometimes it is simply deadly...
A three-hour drive from Washington, D.C., two clandestine institutions face each other across a heavily guarded river. One is the world's most unusual laboratory, whose goals and funding are a mystery. The other is an elite CIA training camp shrouded in secrecy. Now a man and a woman are about to run a gauntlet between these two puzzle factories, straight into a furious struggle to exploit a potentially world-shattering discovery--and keep some other secrets underwraps forever...
Former secret...
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54

The Saboteurs (Men at War, #5)

W.E.B. Griffin continues his gripping Men at War series, featuring the legendary OSS.

As the Battle of the Atlantic rages, German U-boats are sinking U.S. vessels at will. Meanwhile, preparations are being made to invade Sicily and Italy. As the war heats up, "Wild Bill" Donovan and his secret agents find themselves battling on two fronts at once. And fate is about to deal them a surprise that may doom them all.
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55
BORN TO KILL

Even trained warriors often feel an internal blink of resistance when the killing takes place within the zone of body heat. Not Ray Favor. He killed with the ease of flipping a light switch.

ONE SHOT AT REDEMPTION

A decade ago, Ray Favor was a remorseless killer for the Black Ops cell Bravo One Nine. He did what he was hired to do out of patriotism and duty. Now, having amassed a fortune but deeply troubled by his past and suspicious of his own nature, Favor is motivated by something more: a chance to right the wrongs he committed and restore...

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56
The one woman he couldn't have was the only woman he desired…

She may be aloof, and more pretty than gorgeous, but Alani Rivers is the kind of woman a hot-blooded mercenary can't forget, no matter how hard he tries. So when Jackson Savor wakes up next to the naked, sleeping beauty—with no memory of what happened—he knows he's been drugged… even if Alani doesn't.

After she was kidnapped, Alani swore she'd never trust another man again. Still, something about this strong, sexy hero with the tender touch makes her want to believe him. As Jackson hunts downs a mysterious...
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57

Night Probe! (Dirk Pitt, #6)

Also see: Alternate Cover Editions for this ISBN [ACE]
ACE #1

In the midst of an international crisis, Heidi Milligan, a beautiful, brilliant American naval commander, accidentally discovers an obscure reference to the long-buried North American Treaty, a precedent-shattering secret pact between the United States and Great Britain. The President believes that the treaty offers the single shot at salvation for an energy-starved, economically devastated nation, but the only two copies...

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58

Goldfinger (James Bond, #7)

Auric Goldfinger is the richest man in England—though his wealth can’t be found in banks. He’s been hoarding vast stockpiles of his namesake metal, and it’s attracted the suspicion of 007’s superiors at MI6. Sent to investigate, Bond uncovers an ingenious gold-smuggling scheme, as well as Goldfinger’s most daring caper yet: Operation Grand Slam, a gold heist so audacious it could bring down the world economy and put the fate of the West in the hands of SMERSH. To stop Goldfinger, Bond will have to survive a showdown with the sinister millionaire’s henchman, Oddjob, a tenacious karate master... more

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59
In 1943, from a windowless London basement office, two intelligence officers conceived a plan that was both simple & complicated—Operation Mincemeat. Purpose? To deceive the Nazis into thinking the Allies were planning to attack Europe by way of Greece or Sardinia, rather than Sicily, as the Nazis had assumed & the Allies ultimately chose. Charles Cholmondeley of MI5 & the British naval intelligence officer Ewen Montagu were very different. Cholmondeley was a dreamer seeking adventure. Montagu was an aristocratic, detail-oriented barrister. A perfect team, they created an... more

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60
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship.

In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes.
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61

Secret Honor (Honor Bound, #3)

The crackling new novel in the bestselling Honor Bound series, by the master of the military thriller.

    As with his other enormously popular series, the first two novels in W. E .B. Griffin’s saga of World War II espionage in Germany and Argentina – Honor Bound and Blood and Honor – became immediate bestsellers and were hailed as “immensely entertaining adventures” (Kirkus Reviews). Now, in Secret Honor, Griffin creates his most rousing novel yet.
    In Wolf’s Lair, a German general works toward the assassination of Adolf Hitler. In...
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62
Now expanded and updated with modern best practices, this is the most complete guide to Microsoft's DAX language for business intelligence, data modeling, and analytics. Expert Microsoft BI consultants Marco Russo and Alberto Ferrari help you master everything from table functions through advanced code and model optimization. You'll learn exactly what happens under the hood when you run a DAX expression, and use this knowledge to write fast, robust code. This edition focuses on examples you can build and run with the free Power BI Desktop, and helps you make the most of the powerful syntax of... more

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63
JAG lawyer Sean Drummond has gotten himself in way over his head -- with a case that challenges his deepest fears and a co-counselor who challenges just about everything else. Assigned to South Korea as an advocate for a gay officer accused of brutally killing the son of a South Korean war hero, Drummond is teamed up with an old law-school nemesis. Katherine Carson is a curvy, liberal, William Kunstler-like attorney with a reputation for manipulating the media on behalf of her mostly gay clients. Drummond is as distraught to be working with a woman who knows how to push all his buttons as he... more

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64
Foster delivers the second novel in her edgy back-to-back trilogy--a smoldering tale featuring men who walk the edge of honor.

Undercover mercenary Trace Rivers loves the adrenaline rush of a well-planned mission. First he'll earn the trust of corrupt businessman Murray Coburn, then gather the proof he needs to shut down the man's dirty smuggling operation. It's a perfect scheme—until Coburn's long-lost daughter saunters in with her own deadly plan for revenge.

With a smile like an angel and fire in her eyes, Priscilla Patterson isn't who she seems to be. But neither is...
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65
Soon after Anna Pigeon joins the famed wolf study team of Isle Royale National Park in the middle of Lake Superior, the wolf packs begin to behave in peculiar ways. Giant wolf prints are found, and Anna spies the form of a great wolf from a surveillance plane. When a female member of the team is savaged, Anna is convinced they are being stalked, and what was once a beautiful, idyllic refuge becomes a place of unnatural occurrences and danger beyond the ordinary… less

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66

Revenger (John Shakespeare, #2)

1592. England and Spain are at war, yet there is peril at home, too. The death of her trusted spymaster Sir Francis Walsingham has left Queen Elizabeth vulnerable. Conspiracies multiply. The quiet life of John Shakespeare is shattered by a summons from Robert Cecil, the cold but deadly young statesman who dominated the last years of the Queen's long reign, insisting Shakespeare re-enter government service. His mission: to find vital papers, now in the possession of the Earl of Essex. Essex is the brightest star in the firmament, a man of ambition. He woos the Queen, thirty-three years his... more

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67
The first edition of A Complaint is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied or buried, but are instead valuable pieces of feedback that can be used to improve an organization's products and services. This new edition has been thoroughly revised and updated. There are two brand new chapters on the Internet, a new section entitled Handling Complaints Directed at You and another new section that turns the tables and discusses how the reader can complain effectively. More relevant than ever in today's constantly connected world,... more

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68

The Pale King

The agents at the IRS Regional Examination Center in Peoria, Illinois, appear ordinary enough to newly arrived trainee David Foster Wallace. But as he immerses himself in a routine so tedious and repetitive that new employees receive boredom-survival training, he learns of the extraordinary variety of personalities drawn to this strange calling. And he has arrived at a moment when forces within the IRS are plotting to eliminate even what little humanity and dignity the work still has.

The Pale King remained unfinished at the time of David Foster Wallace's death, but it is a...
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69

Gung Ho!

Ken Blanchard and Sheldon Bowles, co-authors of the New York Times business bestseller Raving Fans, are back with Gung Ho! Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. It is a must-read for everyone who wants to stay on top in today's ultra-competitive business world.

Raving Fans taught managers how to turn customers into full-fledged fans. Now, Gung Ho! brings the same magic to employees. Through the inspirational story of business leaders...
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70

Improving Your Serve

In this classic volume, Charles Swindoll uniquely shows the important aspects of authentic servanthood, such as:



What it takes to serve unselfishly
Why a servant has such a powerful influence
What challenges and rewards a servant can expect
He offers clear guidelines on developing a servant's heart and challenges you to realize the rich rewards promised in a life of authentic Christian servanthood.
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71

A Countess Below Stairs

After the Russian revolution turns her world topsy-turvy, Anna, a young Russian Countess, has no choice but to flee to England. Penniless, Anna hides her aristocratic background and takes a job as servant in the household of the esteemed Westerholme family, armed only with an outdated housekeeping manual and sheer determination.

Desperate to keep her past a secret, Anna is nearly overwhelmed by her new duties—not to mention her instant attraction to Rupert, the handsome Earl of Westerholme. To make matters worse, Rupert appears to be falling for her as well. As their attraction...
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72
Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results. By quantifying and examining each phase of the ""Customer Experience Cycle,"" Secret Service... more

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73
Not a day goes by without our being called upon to help one another--at home, at work, on the street, on the phone. . . . We do what we can. Yet so much comes up to complicate this natural response: "Will I have what it takes?" "How much is enough?" "How can I deal with suffering?" "And what really helps, anyway?"

In this practical helper's companion, the authors explore a path through these confusions, and provide support and inspiration fo us in our efforts as members of the helping professions, as volunteers, as community activists, or simply as friends and family trying to meet...
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74

Best of Robert Service

Here, collected in a single volume, are the most popular verses of the great English-born Canadian poet. His famous ballads of the Klondike are here:
"The Shooting of Dan McGrew," "The Spell of the Yukon," and "The Cremation of Sam McGee."

Also included are unforgettable portrayals of the artists, grisettes, and models of the merry, tragic life of bohemian Paris, and other verses inspire by the First World War, during which Service drove an ambulance in France.

And not to be overlooked are the many expressions of the poet's own homespun philosophy--his comments on...
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75
Bob Howard, from The Laundry, secret UK agency against evil forces, narrates boarding yacht of Ellis Billington for Gravedust device that talks with dead. Ellis plans to raise Jennifer Morgue, monster from deep sea, rule world. U.S. Black Chamber sends lethal Ramona Random, in conflict with her bosses. Includes: Pimpf tale - Bob in virtual game; Afterword; Glossary. less

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76
Each Haynes manual is written for the do-it-yourselfer and provides step-by-step instructions based on a complete disassembly of the vehicle.  This hands-on experience provides the reader with specific and detailed instructions for performing everything from basic maintenance and troubleshooting to a complete engine overhaul.  The models and model years covered in this title are as follows:

Honda Civic 2012 - 2015
Honda CR-V 2012 - 2016
Exclusions: Does not include information specific to CNG or hybrid models

This Haynes automotive repair manual includes...
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77
In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry.

Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department...
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78

From the mystique of the glamorous Kennedys to the tumult that surrounded Bill and Hillary Clinton during the president’s impeachment to the historic tenure of Barack and Michelle Obama, each new administration brings a unique set of personalities to the White House—and a new set of challenges to the fiercely loyal and hardworking people who serve them: the White House residence staff.

In her runaway bestseller The Residence, former White House correspondent Kate Andersen Brower pulls back the curtain on the world’s most famous address. Drawing on hundreds of hours of...

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79

The Secret Speech

Tom Rob Smith-the author whose debut, Child 44, has been called "brilliant" (Chicago Tribune), "remarkable" (Newsweek) and "sensational" (Entertainment Weekly)-returns with an intense, suspenseful new novel: a story where the sins of the past threaten to destroy the present, where families must overcome unimaginable obstacles to save their loved ones, and where hope for a better tomorrow is found in the most unlikely of circumstances . . .
THE SECRET SPEECH
Soviet Union, 1956. Stalin is dead, and a violent regime is beginning to fracture-leaving behind a society...
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80
By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. The book includes tangible tips and tricks to help readers discover how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the... more

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81

Drop Zone (Drop Zone #1)

Packed with action, intrigue - and skydiving! - DropZone is an extreme thriller for teens less

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82
Supervisors of direct support staff have a critical and often demanding job in human service agencies. This guidebook describes in practical terms what supervisors can do day-to-day to perform their duties successfully and promote quality staff performance. Relying on their 60+ years of combined supervisory experience and over 100 published articles on providing support for people with disabilities, the authors provide tried and tested means for training, supervising, and motivating direct support staff. Chapter contents include a step-by-step evidenced-based protocol for fulfilling typical... more

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83

Managing The Professional Service Firm

International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms.

Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals.

Drawing on more than...
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84
Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it's worse when people inside these companies can't pinpoint the problem because they're too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions.

Product and brand managers, marketing specialists, and business owners will learn how experience diagramming...
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85

Payback (Boy Soldier, #2)

A series of high-profile suicide bombings are devastating London and frustrating British Intelligence. But that doesn't matter to seventeen-year-old Danny Watts and his former SAS hero grandfather, Fergus, who are living undercover in southern Spain, knowing that the slightest slip could expose their whereabouts to the ruthless killers on their trail. All too soon, Danny and Fergus have their cover blown and are on the run again, with their enemies closing in fast. Suddenly, Danny and Fergus are forced to return to London and clear the family name. But once back in the UK, it appears that...

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86
The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.
--Howard Schultz, Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss...
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Recommended by Howard Schultz, J. W. Marriott, Jr., and 2 others.

Howard SchultzThe Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example. (Source)

J. W. Marriott, Jr.Businesses should use this book as a primer on making and keeping happy, satisfied customers. (Source)

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87
In His Majesty's Secret Service is the memoir of a career agent with the United States Secret Service. Chris Murphy recounts a life nearly cut short by severe asthma. His parents were told to prepare to lose their son in childhood. God had other plans, and Chris never lost the sense of gratitude and enthusiasm that comes with second chances. It is to God's glory that he worked and succeeded. The Secret Service raised him to leadership, but he started public service in law enforcement as an Auburn, Alabama, policeman in 1978. Chris was involved in the full array of municipal police work,... more

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88
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.

In short, imagine a workplace culture where employees were absolutely obsessed with customer service.

The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you’re just beginning your journey, or have been working on culture for years, this handbook will...
more
Recommended by Brad Cleveland, and 1 others.

Brad ClevelandThough research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works (Source)

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89
Joseph Petro served for 23 years as a special agent in the United States Secret Service; eleven of them with presidents and vice presidents. For four of those years he stood by the side of Ronald Reagan.

Following his career as a Navy Lieutenant, during which he patrolled the rivers and canals along the Vietnamese-Cambodian border, he worked his way up through the Secret Service to become one of the key men in charge of protecting the President. That journey through the Secret Service provides an individual look inside the most discreet law enforcement agency in the world, and a...
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90

Aggressor (Nick Stone, #8)

Ex-deniable operator Nick Stone seems to be living his dream, not a care in the world as he steers his camper van round the surfing and parachuting paradise of Australia, a board on the roof, a freefall rig behind him, and a beautiful young backpacker at his side.


But when he sees a news report of the massacre of women and children in a terrorist outrage the other side of the world, long-suppressed memories are triggered, and Nick knows he must risk everything to repay a longstanding debt of friendship.


As events unfold in the bleak, medieval villages of...
more

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91

Longbourn

Pride and Prejudice was only half the story •
 
If Elizabeth Bennet had the washing of her own petticoats, Sarah often thought, she’d most likely be a sight more careful with them.
 
In this irresistibly imagined belowstairs answer to Pride and Prejudice, the servants take center stage. Sarah, the orphaned housemaid, spends her days scrubbing the laundry, polishing the floors, and emptying the chamber pots for the Bennet household. But there is just as much romance, heartbreak, and intrigue downstairs at Longbourn as there is...
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92
Like many pet dog trainers, you may be getting questions from clients looking for help training a service dog. Despite the growing demand, even highly skilled trainers need additional education and preparation to take on this kind of work. Author, Veronica Sanchez teaches professional trainers how to help owners with disabilities train a service dog. She provides what you need to know to become a successful service dog coach. You will learn:

Characteristics of successful service dogs

How to coach owner-trainers

How to train typical service dog tasks and public...
more

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93

Blood, Sweat and Tea

Is there anyone who hasnt wondered about the state of the occupant of an ambulance, screaming along with its sirens on and blue lights flashing? And have you wondered about the other people inside the ambulance? Meet Tom Reynolds, an Emergency Medical Technician who works for the London Ambulance Service in East London. He has kept a blog of his daily working life since 2003 and his award-winning writing is, by turn, moving, cynical, funny, heart-rending, and compassionate. From the tragic to the hilarious, the stories Tom tells give a fascinatingand at times alarming picture of life in... more

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94
This book/workbook is a step-by-step guide through the case management process, from intake and assessment to referrals and termination. The fifth edition focuses on what is most important for readers to consider, document, and pass along in each step of the human services process. Chapters walk readers through each step of the case management process, while realistic exercises drawn from active professionals expose readers to a broad range of true-to-life circumstances and difficulties. less

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95
Into the Wild meets Helter Skelter in this riveting true story of a modern-day homesteading family in the deepest reaches of the Alaskan wilderness – and of the chilling secrets of its maniacal, spellbinding patriarch.

When Papa Pilgrim appeared in the Alaska frontier outpost of McCarthy with his wife and fifteen children in tow, his new neighbors had little idea of the trouble to come. The Pilgrim Family presented themselves as a shining example of the homespun Christian ideal, with their proud piety and beautiful old-timey music, but their true story ran dark and deep. Within...
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96

Servsafe Managerbook with Online Exam Voucher

THE definitive book for food safety training and certification. The new ServSafe (R) Manager Book with Online Exam Voucher, 7/e continues to be ideal for courses that cover the basics, condensed courses, continuing education, and even 1-2 day seminars. The updated book will help readers prepare for the most current ServSafe Food Protection Manager Certification Exam, and more importantly, it will promote adherence to food safety practices on-the-job. Food safety has never been more important to the restaurant industry and... more

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97
This comprehensive introduction looks at the human services profession though the settings where human services work and provides information about social problems within a socio-political context to show how culture and ideology influence people's perspectives. The foundation of the human services profession is explored by examining educational standards and professional requirements, its roots as a helping profession within the history of social welfare provision, its ethical standards, theoretical underpinnings, and the nature of the generalist practice model. Introduction to Human... more

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98
Tom Clancy's Op-Center: Call to Treason is yet another gripping addition to the bestselling series masterminded by Tom Clancy and Steve Pieczenik. The Op-Center's budget is slashed, leaving General Mike Rodgers in the market for a new job. When presidential candidiate Senator Donald Orr recruits Rodgers to act as his military advisor, it sounds like a perfect transition. There's just one problem. A spree of deaths may be tied to Orr's presidential run and Rodgers must decide whether to sign on or shut it down. less

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99

The Apocalypse Watch

American agent Harry Latham has penetrated the fortresslike mountain hideaway of the Brotherhood of the Watch, a neo-Nazi organization that was born in the days after the fall of the Third Reich. After three years in deep cover, and on the eve of his most spectacular success, Harry Latham has disappeared.

Drew Latham, Special Officer for Consular Operations in Paris, is frantic to discover his older brother's fate. But when he receives the sudden good news that Harry has surfaced, gut-twisting doubts arise. Has Harry's cover been blown? And if so, why has the Brotherhood of the...
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100

Springboard (Tom Clancy's Net Force, #9)

When a top-secret Pentagon war-game is shut down, only Net Force has the expertise to track down the hacker. The Department of Defense decides to strike while the iron is hot - and takes over Net Force. Focusing on the Pentagon's problem, Net Force operatives track the attack to an officer in the People's Liberation Army of China. Based in Macao, General Wu would like to destroy the entire Internet if possible - and bring the West to its knees. As battles rage in virtual reality, Net Force sends a military strike team to Macao - to take out the general in the real world. less

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