A Complaint Is a Gift
Recovering Customer Loyalty When Things Go Wrong
Ranked #41 in Customer Service, Ranked #67 in Service
The first edition of A Complaint is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied or buried, but are instead valuable pieces of feedback that can be used to improve an organization's products and services. This new edition has been thoroughly revised and updated. There are two brand new chapters on the Internet, a new section entitled Handling Complaints Directed at You and another new section that turns the tables and discusses how the reader can complain effectively. More relevant than ever in today's constantly connected world,... more
Similar Books
If you like A Complaint Is a Gift, check out these similar top-rated books:
