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How to Get What You Want Every Time: 3 Steps to Negotiate Anything With Anyone

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In this episode of The Mel Robbins Podcast, negotiation expert Kwame Christian discusses the shift from people-pleasing to self-respect, explaining that confidence is a learnable skill developed through internal negotiation and self-reflection. Christian and Robbins explore how avoiding difficult conversations can lead to missed opportunities and relationship strain, while engaging in these discussions can strengthen connections and foster personal growth.

The episode presents a three-step framework for navigating challenging conversations: acknowledging emotions, asking questions with genuine curiosity, and working together to find solutions. Christian and Robbins demonstrate how to apply these principles to real situations, from addressing roommate conflicts to negotiating job offers, providing practical strategies for having productive discussions that benefit all parties involved.

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How to Get What You Want Every Time: 3 Steps to Negotiate Anything With Anyone

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How to Get What You Want Every Time: 3 Steps to Negotiate Anything With Anyone

1-Page Summary

Shifting From People-Pleasing to Self-Respect

Kwame Christian shares his journey from being a chronic people-pleaser to someone who prioritizes self-respect. He emphasizes that confidence is a learnable skill rather than an innate talent, developed through internal negotiation and self-reflection. Christian explains that while being liked might feel good temporarily, avoiding confrontation leads to self-disrespect and internal resentment. He stresses the importance of validating emotions before difficult conversations, viewing them as indicators of what matters most rather than obstacles to overcome.

The Importance and Benefits Of Having Difficult Conversations

According to Christian and Mel Robbins, the best things in life often lie on the other side of difficult conversations. They explain that these challenging dialogues serve as relationship tests, revealing compatibility and opportunities for growth. Both emphasize that avoiding tough conversations can breed resentment and lead to missed opportunities for personal growth and relationship improvement. Robbins shares personal experiences about how avoiding confrontations with family members led to emotional distance and misunderstandings.

A Practical 3-Step Framework For Having Difficult Conversations

Christian presents a three-step approach for navigating challenging discussions:

First, acknowledge and validate emotions—both your own and others'—to calm responses. Robbins confirms that this "name it to tame it" approach helps redirect brain activity from emotional to rational thinking.

Second, cultivate curiosity and compassion by asking open-ended questions. This approach helps gather information while building rapport and demonstrating empathy.

Third, engage in joint problem-solving, working collaboratively rather than in opposition to find mutually beneficial solutions.

Applying the Framework To Real-Life Scenarios

Christian and Robbins demonstrate how to apply this framework in various situations. For roommate conflicts, Christian introduces the "situation, impact, invitation" method, which involves describing facts objectively, discussing personal impact, and inviting collaboration on solutions. For negotiating rent or job offers, Christian advises conducting market research and positioning oneself as an ideal partner. When addressing household responsibilities with partners, both Christian and Robbins emphasize the importance of honest communication and reframing conversations to focus on mutual support rather than blame.

1-Page Summary

Additional Materials

Counterarguments

  • Confidence can be influenced by a variety of factors, including genetics and early life experiences, not just learnable skills.
  • Some individuals may find that prioritizing being liked is a valid personal or cultural value that doesn't necessarily lead to self-disrespect.
  • Emotions can sometimes be misleading, and not all emotions need to be validated before a conversation—some may need to be managed or set aside.
  • Difficult conversations can sometimes damage relationships if not handled properly, rather than always serving as a test of compatibility or growth.
  • In certain contexts, avoiding tough conversations may be a strategic choice to maintain peace or for the greater good, rather than a missed opportunity.
  • The "name it to tame it" approach may not work for everyone, and some people may find other strategies more effective for managing emotions.
  • Open-ended questions can sometimes lead to more ambiguity or confusion if not used with clear intent and understanding.
  • Joint problem-solving assumes that all parties are willing and able to collaborate, which may not always be the case.
  • The "situation, impact, invitation" method may not be effective in all scenarios, especially if the other party is not receptive to such structured communication.
  • Market research and positioning may not always lead to successful negotiations if other factors, such as economic conditions or individual circumstances, are at play.
  • Honest communication is important, but there may be situations where complete transparency is not possible or could be harmful.

Actionables

  • You can practice confidence by setting up a "confidence journal" where you write down daily negotiations with yourself, noting the fears you overcame and the positive outcomes that resulted. For example, if you negotiated with yourself to speak up in a meeting, record the internal dialogue and the positive feedback or results you received, reinforcing the skill of confidence.
  • Create a "confrontation canvas" where you map out potential confrontations and plan how to approach them with respect and clarity. This could be a visual guide that helps you prepare for difficult conversations by identifying the emotions involved, the facts at hand, and the collaborative solutions you aim to propose, turning confrontation into a constructive dialogue.
  • Develop a habit of asking at least one open-ended question in your daily interactions to foster curiosity and empathy. For instance, instead of asking a partner if they had a good day, ask them what the most interesting part of their day was and why, encouraging deeper conversation and understanding.

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How to Get What You Want Every Time: 3 Steps to Negotiate Anything With Anyone

Shifting From People-Pleasing to Self-Respect

Learning to transform from a chronic people-pleaser to someone who prioritizes self-respect can be difficult, but with practice and internal negotiation, it is possible. Kwame Christian shares his journey and insights on building confidence to challenge the urge to always please others.

Confidence: A Learnable Skill, Not Innate Talent

Kwame On Overcoming People-Pleasing and Building Confidence

Kwame Christian identifies himself as a recovering people-pleaser and strongly advocates that confidence is a skill that anyone can learn, rather than an innate talent. He stresses that he developed his own confidence over time, through effort and self-reflection. One of the most critical steps in Christian's growth was to engage in internal negotiation with himself to confront his fears and self-doubt.

Embracing the Importance of Respect Over Being Liked

Avoiding Confrontation Leads To Self-Disrespect and Resentment

Christian's experience as a child, where he attempted to fit in and be accepted, initially led him to avoid rejection at all costs. Despite becoming the most popular kid and captain of the basketball team, he realized that he was compromising his self-worth. Christian understood that in striving to be liked, he had been avoiding necessary confrontations, accruing self-disrespect, and breeding resentment within himself—consequences that outweighed the superficial gains of people-pleasing.

Christian illustrates this by recounting a moment from his undergrad years when he insisted his friends wear seatbelts in his car, despite their reluctance. He recognized that avoiding the confrontation would only lead to self-disrespect. It was essential to stand up for his own values to maintain self-respect—confirming that being respected is far more important than merely being liked.

Internal Negotiation to Overcome Fear, Anxiety, and Self-Doubt

Validate Emotions Before Difficult Conversations

Christian suggests that the first difficult conversation one must have is with oneself. This internal n ...

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Shifting From People-Pleasing to Self-Respect

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Counterarguments

  • Confidence can be influenced by innate personality traits and biological factors, which may make it more challenging for some individuals to develop compared to others.
  • Internal negotiation may not always be sufficient for overcoming deep-seated fears and self-doubt, and some individuals may require external support such as therapy.
  • In some cultural or professional contexts, being liked may be as important as self-respect for achieving certain goals or maintaining harmony.
  • Avoiding confrontation is sometimes a strategic choice rather than a sign of self-disrespect, and can be a valid approach in conflict management.
  • Emotions are complex and sometimes validating them without critical examination can reinforce negative patterns rather than promote growth.
  • Assertive communication is not always the most effective form of communication; sometimes, diplomacy or compromise may yield better results.
  • The ...

Actionables

  • Start a "confidence journal" where you document daily actions that required courage, no matter how small, to track your growth over time. By consistently writing down instances where you stood up for yourself or tackled a fear, you create a tangible record of your progress, reinforcing the belief that confidence is a skill you're actively developing.
  • Create a "self-respect checklist" to use before making decisions, ensuring they align with your values and not just the desire to please others. This checklist might include questions like "Does this action reflect my true self?" or "Am I saying yes because I want to or because I feel I have to?" Using it can help you make choices that prioritize your self-respect over the need to be liked.
  • Practice "emotional rehearsal" by visualizing difficult conversations beforeha ...

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How to Get What You Want Every Time: 3 Steps to Negotiate Anything With Anyone

The Importance and Benefits Of Having Difficult Conversations

Kwame Christian and Mel Robbins explore the significance of engaging in difficult conversations, emphasizing that confronting these challenging moments is essential for personal growth, relationship development, and achieving the best things in life.

Difficult Conversations Improve Relationships, Careers, and Life Quality

The Best Things Are Beyond Difficult Conversations

According to Kwame Christian, the best things in life await on the other side of difficult conversations. He advises that avoiding tough talks can significantly impact one’s relationships, career, and overall quality of life in negative ways. Robbins also asserts that navigating difficult conversations can lead to important outcomes or improvements, hinting at their significance for personal development and self-respect.

Difficult Conversations Test Compatibility and Offer Growth Opportunities

Christian views conflicts and difficult conversations as relationship tests, demonstrating where others should stand in one's life. He recalls advice from his mentor about the difference between being liked and being respected, pointing out that engaging in conflict and communicating difficult things are essential for gaining respect. These challenging dialogues, he suggests, can reveal compatibility issues or opportunities for growth. Robbins extends this idea, indicating that how people respond to these conversations can test the strength and compatibility of relationships, driving personal growth or signaling the need for relationship changes.

Christian recounts a pivotal experience with a friend that led to mutual respect as equals, asserting that avoiding tough conversations due to fear can lead to overlooking one's personal hurt and right to be respected. He highlights how a negative reaction to tough talks could suggest a need for relationship change or even its end, saying that if a solution can't be found, it might be necessary to end a partnership despite compatibility in other areas.

Avoiding Tough Talks Breeds Resentment, Self-Disrespect, and Missed Opportunities

Robbins and Christian discuss the consequences of avoiding difficult conversations, such as internal resentment, self-disrespect, and missed personal growth and relationship improvement opportunities. Robbins urg ...

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The Importance and Benefits Of Having Difficult Conversations

Additional Materials

Counterarguments

  • While difficult conversations can lead to growth, not all individuals may have the emotional or psychological readiness to handle the stress these conversations can induce, potentially leading to more harm than good.
  • Some relationships may not be salvageable or worth the emotional investment of difficult conversations, and it might be healthier for individuals to disengage rather than confront.
  • The idea that avoiding tough talks leads to resentment and self-disrespect may not account for cultural differences where indirect communication or avoiding confrontation is the norm and does not necessarily lead to negative feelings.
  • The emphasis on difficult conversations may overlook the value of timing and context; sometimes, it may be more appropriate to delay a conversation until a more opportune moment.
  • The assertion that difficult conversations test compatibility might be overly simplistic, as relationships are complex and multifaceted, and compatibility can't always be measured by the ability to navigate conflicts.
  • The notion that avoiding difficult conversations leads to missed opportunities for personal growth assumes that growth primarily occurs through conflict, which may not always be the case.
  • The idea that framing issues in right vers ...

Actionables

  • Create a "Difficult Conversation Journal" to reflect on and prepare for challenging discussions. Start by jotting down topics you've been avoiding and articulate why they're important to you. Then, outline potential outcomes and how you might feel after the conversation. This practice can help you clarify your thoughts and emotions, making you more prepared to engage in the conversation.
  • Develop a "Collaboration Cue Card" for use during tough talks. On a small card, write down phrases that encourage collaborative problem-solving, such as "What do you think is the best way forward?" or "How can we resolve this together?" Keep this card with you and refer to it in conversations to steer away from right-versus-wrong framing and towards finding mutual sol ...

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How to Get What You Want Every Time: 3 Steps to Negotiate Anything With Anyone

A Practical 3-Step Framework For Having Difficult Conversations

Kwame Christian suggests a straightforward three-step approach for engaging in challenging discussions with a focus on compassionate curiosity: acknowledging emotions, cultivating curiosity and compassion, and engaging in joint problem-solving.

Compassionate Curiosity: 3-Part Framework for Difficult Conversations

Kwame Christian presents a framework to navigate tough conversations by speaking up, diffusing emotional reactions, and ultimately getting what you want through a collaborative approach.

Step 1: Acknowledge and Validate Emotions to Calm Response

The first step in Christian's framework involves acknowledging and validating both your own emotions and those of the other person involved in the conversation. Labeling emotions helps switch from an emotional to a thinking state, a process Christian describes as "name it to tame it." Mel Robbins confirms that this labeling helps reroute brain activity from the amygdala to the frontal lobe, aiding in calming down.

Christian emphasizes acknowledging your own emotions as critical before initiating a difficult conversation. By understanding why emotions arise, you can lower the emotional intensity and prepare as an athlete does by visualizing tactical responses to potential triggers. Additionally, validating the other person's feelings can lower the emotional temperature of the space and diffuse the situation.

Step 2: Cultivate Curiosity and Compassion With Open-Ended Questions to Build Rapport

The second step is to explore the reasons behind these emotions by asking open-ended questions with a compassionate tone. These questions help to gather information, build rapport, and demonstrate empathy. During a difficult conversation with a friend, Christian exemplified this by inquiring why the friend seemed to respect him the least, opening a dialogue to probe deeper.

Christian advises continuing to acknowledge emotions even while asking clarifying questions to build empathy and understand the other party’s point of view, helping to diffuse negative reactions and understand the real issues.

Step 3: Use Joint Problem-Solving to Work Towards a Solution

After recognizing and validating emotions and engaging the other person with compassionate inquiry, the next step is to collaboratively work towards a solution. This involves self-reflecting on what changes can improve the emotional stakes and considering actions that can address the problem from both sides.

Joint problem-solving encourages both parties to work collaboratively, rather than in opposition, to find a resolution that suits both. Christian enc ...

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A Practical 3-Step Framework For Having Difficult Conversations

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Counterarguments

  • The framework assumes that all parties are willing to engage in a rational and empathetic manner, which may not always be the case in real-life situations.
  • Acknowledging and validating emotions might not always lead to a calm response; some individuals may perceive it as patronizing or may not be ready to de-escalate.
  • Cultivating curiosity and compassion requires a level of emotional intelligence that not everyone may possess or be able to develop easily.
  • The success of joint problem-solving hinges on the assumption that both parties have a common goal of resolution, which may not always be true.
  • The framework may not be as effective in power-imbalanced relationships where one party may not feel safe or empowered to speak up.
  • The approach may not account for cultural differences in communication styles and emotional expression, which can affect the outcome of a conversation.
  • The emphasis ...

Actionables

  • Create a "conversation prep" journal to privately explore your emotions before engaging in tough talks. Before any challenging conversation, take 10 minutes to write down what you're feeling and why. This can help you enter the discussion with a clearer understanding of your emotional state, making it easier to communicate effectively and remain calm.
  • Develop a habit of "empathy pauses" during discussions to foster understanding. Whenever you sense tension rising or emotions getting heated, pause the conversation for a moment. Use this time to mentally recap what the other person has said and consider their perspective. This can help prevent knee-jerk reactions and promote a more empathetic dialogue.
  • Organize a monthly "difficult conversation ...

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How to Get What You Want Every Time: 3 Steps to Negotiate Anything With Anyone

Applying the Framework To Real-Life Scenarios

In a discussion with experts, various scenarios are explored to demonstrate how a strategic framework might be applied to real-life issues, particularly in handling conflicts and negotiations.

Kwame Christian discusses a situation where a roommate wakes up early, causing noise that disturbs another roommate's sleep. Mel Robbins has stewed about this issue but hasn't yet acted on it, demonstrating the emotional impact of the situation.

To address such conflicts, Christian introduces a method called "situation, impact, invitation." This approach involves describing the situation with "naked facts," discussing its impact personally rather than generalizing it, and inviting the other party to collaborate on a solution. He emphasizes starting the conversation with warmth and moving to discuss the problem and a collaborative solution only after a non-confrontational initial interaction.

Kwame illustrates how to approach a roommate about an early alarm with compassionate curiosity. By first warming up with a neutral conversation and then expressing his personal frustrations, he creates space for a collaborative discussion. Robbins invites listeners to see how Christian's scenario can apply to their own life, particularly if they have a roommate causing disturbance by waking up early.

Situation, Impact, Collaborative Discussion

Christian emphasizes acknowledging personal feelings about the situation and exploring reasons for those feelings as precursors to a discussion.

Using Curiosity to Find a Mutually Agreeable Solution

The use of compassionate curiosity—like asking if there are other options—is used to explore solutions that could work for both roommates.

Effectively Negotiating Rent or Job Offers

Christian advises conducting research on market rates and having data to support a higher asking price when negotiating job offers. He recommends giving yourself wiggle room by aiming higher than one's actual target, allowing for compromise. He also suggests negotiating for a longer lease or contract term to become the "ideal tenant" or "ideal employee" and utilize references from previous landlords to show reliability.

Christian warns that in some occupations, a failure to negotiate could result in loss of respect, as initial offers often include expectations for negotiation.

Market Rates Research & Leverage Beyond Monetary Ask

Christian suggests using market-based research data to negotiate for better terms.

Positioning As "Ideal Tenant" or "Id ...

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Applying the Framework To Real-Life Scenarios

Additional Materials

Counterarguments

  • While the "situation, impact, invitation" method is a structured approach, it may not be flexible enough to address the nuances of every conflict, as human emotions and reactions can be unpredictable.
  • Starting with warmth is generally good advice, but there may be situations where a more direct approach is necessary, especially if previous attempts at warm conversations have been ignored or ineffective.
  • Compassionate curiosity assumes that both parties are willing to engage in a solution-oriented dialogue, which might not always be the case, especially if one party is not open to compromise.
  • Research on market rates is useful, but it may not always reflect the unique aspects of a specific job or rental situation, and personal circumstances can sometimes justify deviating from market norms.
  • Aiming higher than one's target in negotiations can be a good strategy, but it might also backfire if the initial ask is perceived as unreasonable or out of touch with reality.
  • Positioning oneself as the "ideal tenant" or "ideal employee" requires a level of self-promotion that not everyone may be comfortable with or ...

Actionables

  • You can enhance roommate relationships by creating a shared digital dashboard where everyone logs their contributions to household tasks, fostering transparency and a sense of fairness.
    • Set up a simple spreadsheet or use a task-sharing app where each roommate enters the chores they've completed, along with the time spent on them. This visual representation can help acknowledge everyone's efforts and make it easier to discuss imbalances without judgment.
  • Develop a personal "value proposition" document to strengthen your position in negotiations, whether with a landlord or an employer.
    • Write down all the qualities, achievements, and contributions that make you an exceptional tenant or employee. Refer to this document before negotiations to remind yourself of your value and use it to articulate why you deserve better terms.
  • Practice active listening in your daily interact ...

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