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Secret Service Agent Explains Psychological Tricks To Read Anyone & Spot A Liar

By Stitcher

This episode of The Mel Robbins Podcast explores Evy Poumpouras' unconventional path from a chance encounter to joining the Secret Service. Poumpouras shares lessons she learned protecting U.S. presidents, including the importance of emotional resilience, effective delegation, and communication skills.

Poumpouras also reveals techniques from her law enforcement training for reading body language, deciphering verbal cues, and detecting lies. She discusses strategies for developing composure under pressure, such as emotional detachment, learning from mistakes, and maintaining situational awareness. This episode provides valuable insights into building confidence, reading people, and staying grounded.

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Secret Service Agent Explains Psychological Tricks To Read Anyone & Spot A Liar

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Secret Service Agent Explains Psychological Tricks To Read Anyone & Spot A Liar

1-Page Summary

Evy Poumpouras' Unconventional Career Path

An unexpected subway encounter sparked Evy Poumpouras' interest in law enforcement, leading her to join the Secret Service despite having no prior plans for such a career. Protecting U.S. presidents taught her invaluable lessons:

Emotional Resilience and Composure

She learned from observing presidents handle criticism with grace, not taking it personally and maintaining dignity. Evy realized the importance of emotional resilience under pressure.

Delegation and Expertise

Evy saw that true leadership involves delegating to experts rather than trying to know everything. She admired how presidents empowered their advisors' specialized knowledge.

Effective Communication

She absorbed communication skills like speaking with care, maintaining eye contact, listening genuinely, and projecting confidence - ensuring one's voice authentically represents life experiences.

Techniques for Reading People

Evy shares insights from her training in lie detection:

Establishing a Baseline

Observing someone's normal behavior provides context for detecting changes that may signal deception. Evy emphasizes aligning body language with words to sense disharmony.

Verbal Cues

Excessive swearing, religious references, irrelevant responses, and conversational "breadcrumbs" can indicate dishonesty. Stalling and deflection are also potential signs of lying.

Paralinguistics

How something is said matters - tone, pacing, and confidence carry weight beyond just words and can reveal credibility and intent.

Building Resilience and Presence

Evy cultivated composure during her Secret Service training through realistic, high-pressure scenarios. Key strategies include:

Emotional Detachment

Not taking criticism personally or getting derailed by one's emotions or others' reactions. Evy advises choosing what to internalize to protect emotional state.

Learning from Mistakes

Acknowledge errors without dwelling on them. Evy recommends focusing on making the best decisions possible with available information, not self-criticizing.

Observation over Confidence

Rather than chasing confidence, Evy suggests observing situations to aid self-awareness and decision-making. Being present and mission-focused trumps worrying about internal state.

1-Page Summary

Additional Materials

Counterarguments

  • While emotional resilience is crucial, it's also important to acknowledge and process emotions rather than suppress them, as this can lead to long-term psychological issues.
  • Delegating to experts is essential, but leaders must also have a foundational understanding of the areas they oversee to make informed decisions.
  • Effective communication is more than just maintaining eye contact and speaking confidently; it must also be inclusive and adapt to the audience's needs and cultural backgrounds.
  • Establishing a baseline for behavior is useful, but it's important to recognize that deviations from the baseline can be due to a variety of factors, not just deception.
  • Verbal cues and paralinguistics can be indicative of lying, but they can also be cultural or personality traits, and relying on them can lead to false accusations.
  • Emotional detachment can help maintain professionalism, but it's also important for individuals to remain empathetic and connected to others.
  • Learning from mistakes is important, but it's also crucial to create an environment where mistakes are openly discussed and used as learning opportunities for the entire team.
  • Observing situations is valuable, but confidence is also necessary to take decisive action when required.
  • Being present and mission-focused is important, but so is attending to one's internal state to ensure mental health and prevent burnout.

Actionables

  • You can enhance your emotional resilience by practicing mindfulness during stressful situations. Start by identifying daily activities that cause you stress, such as commuting or meeting deadlines. During these moments, focus on your breathing and observe your thoughts without judgment. This practice can train your mind to remain calm and collected, similar to how high-pressure scenarios are managed in Secret Service training.
  • Improve your ability to detect dishonesty by playing "spot the lie" games with friends. Organize a casual get-together where each person shares two truths and one lie about their day or past experiences. As they speak, pay attention to their body language, tone, and the content of their stories. Guess which statement is the lie and discuss as a group the cues that led to your conclusion. This can sharpen your observational skills and understanding of verbal and nonverbal indicators of deception.
  • Develop your decision-making skills by conducting a daily self-awareness exercise. At the end of each day, take a few minutes to reflect on the decisions you made. Write down the outcomes and how you felt about each choice. Consider what you observed about yourself and the situation that influenced your decisions. Over time, this practice can improve your self-awareness and ability to make more informed choices in various aspects of your life.

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Secret Service Agent Explains Psychological Tricks To Read Anyone & Spot A Liar

Evy Poumpouras' Unconventional Career Path and Lessons Learned

Evy Poumpouras' career journey reflects a tale of unexpected twists, personal insights, and the value of adaptability. Serving during the administrations of multiple U.S. presidents, she gleaned wisdom on leadership, resilience, and effective communication.

Evy Poumpouras had no plan to become a Secret Service agent, but an unexpected encounter on the subway sparked her interest in law enforcement.

Surprisingly, an unplanned run-in on the New York City subway would alter Evy Poumpouras' career trajectory. Dissatisfied with her underwriting job at AIG, she saw a police officer during her commute and thought, "If he can do it, so can I." That same night, her newfound interest in law enforcement led her to contact a recruiter, beginning a new chapter in her life. After applying to several agencies, including the FBI, DEA, and CIA, it was the Secret Service that first extended an offer.

Evy's time protecting U.S. presidents taught her the importance of emotional resilience and grace under pressure.

Through her tenure with the Secret Service, Evy learned invaluable lessons from watching presidents handle criticism and adversity with composure. They taught her crucial life skills - not taking things personally and maintaining dignity even in the face of loss or critique.

Evy also learned the value of delegation and asking for help from experts, rather than trying to know everything.

The core of leadership, as witnessed by Evy while observing presidents and other officials, was understanding the power of tapping into the expertise of others. She admired how leaders entrusted tasks to their cabinet members and advisors, empowering them to share their specialized knowledge. Evy realised that one didn't need to be omniscient but rather an effective manager who can delegate and request help without hesitation.

Moreover, Evy's career inc ...

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Evy Poumpouras' Unconventional Career Path and Lessons Learned

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Counterarguments

...

Actionables

  • You can enhance your adaptability by creating a 'Chance Encounter Journal' where you jot down unexpected interactions or events each week and reflect on how they could influence your future decisions. This practice can help you recognize the potential impact of serendipitous moments and encourage you to be more open to unplanned opportunities.
  • Develop emotional resilience by starting a 'Pressure Practice' routine, where you deliberately place yourself in low-stake stressful situations, like solving puzzles under a time limit or practicing public speaking at a local club. Gradually increase the challenge to build your composure and ability to handle stress with grace.
  • Improve your communication ski ...

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Secret Service Agent Explains Psychological Tricks To Read Anyone & Spot A Liar

Techniques for Reading People and Detecting Deception

Evy Poumpouras shares insights from her extensive training in lie detection, detailing how behavioral and verbal cues can reveal truths hidden beneath the surface.

Establishing a baseline by observing a person's normal body language, tone of voice, and behavior provides valuable context for detecting changes that may signal deception.

Evy Poumpouras emphasizes the significance of establishing a baseline when interacting with someone, whether during a first date or a business meeting. Observing how someone walks, hugs, or prefers to stand can help understand their normal behavior. For instance, crossed arms might be someone's comfortable stance but also could give the wrong psychological impression. If during a conversation someone looks away or positions their body toward the door, this could indicate a lack of interest or deception—a "fleeing position."

She explains that body language should align with spoken words, where actions are more telling than words themselves. Evy suggests observing whether there is harmony between what a person is saying and their body language without making them uncomfortable. She recommends asking simple questions to let people reveal their true feelings and advises against taking it personally when sensing off energy or body language from another person.

Verbal cues like excessive swearing, appeals to religion, and irrelevant responses can also indicate a person is being dishonest.

Evy Poumpouras discusses verbal indicators of deception, such as dramatic affirmations or religious references, that can be telltale signs of dishonesty. Bringing a Bible to an interview or using phrases like "I swear to God" might indicate that someone is not being truthful. Evy notes that the truth is usually simple and does not need overt selling of honesty.

Moreover, she remarks on the significance of small admissions or "breadcrumbs" in conversation that can cumulatively point towards deceit. She observes stalling tactics like hesitating to answer as a potential indication of lying, as well as deflection when someone avoids a direct question or changes the subject.

Through examples, such as an interview with a fraud suspect, Evy demonstrates how she looks for "admissions" rather than outright confessions. When a suspect showed concern for his family or suggested that his wife could leave town, these actions implied an ...

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Techniques for Reading People and Detecting Deception

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Clarifications

  • Observing a person's normal body language, tone of voice, and behavior involves paying attention to how they typically express themselves non-verbally and verbally in various situations. This baseline helps in detecting deviations or changes that could indicate deception or discomfort. By understanding what is typical for an individual, it becomes easier to spot inconsistencies that may reveal hidden truths or emotions. This practice is fundamental in lie detection and interpersonal communication analysis.
  • Paralinguistics involves how speech is delivered, including tone, pace, and volume, which can convey meaning beyond the words spoken. It focuses on the non-verbal aspects of speech, such as intonation and emphasis, that influence communication. Understanding paralinguistics helps in interpreting emotions, attitudes, and intentions conveyed through vocal cues. It plays a significant role in assessing credibility, authority, and the overall effectiveness of communication.
  • Verbal cues indicating deception can include excessive swearing, appeals to religion, and irrelevant responses. These cues, like dramatic affirmations or religious references, can be signs of dishonesty. Small admissions or stalling tactics in conversation can also point towards deceit. Deflection when avoiding direct questions or changing the subject may indicate dishonesty as well.
  • Small admissions or "breadcrumbs" in conversation are subtle hints or partial acknowledgments of guilt or wrongdoing that individuals may reveal unintentionally. These small cues, when observed collectively, can indicate deception or dishonesty. They are like pieces of a puzzle that, when put together, provide a clearer picture of the truth behind someone ...

Counterarguments

  • Establishing a baseline can be subjective and may not account for individual differences in behavior under stress or in unfamiliar situations.
  • Some people's body language may naturally be incongruent with their verbal communication due to cultural differences, personal quirks, or neurological diversity, such as autism.
  • Verbal cues like swearing or appeals to religion can be cultural or personal habits rather than indicators of dishonesty.
  • Innocent individuals may also exhibit signs of nervousness or deflection due to the pressure of being scrutinized, which can be misinterpreted as deceit.
  • Over-reliance on paralinguistics can lead to misinterpretation, as individuals may commun ...

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Secret Service Agent Explains Psychological Tricks To Read Anyone & Spot A Liar

Strategies for Building Emotional Resilience, Confidence, and Presence

Evy Poumpouras shares her insights on building emotional resilience, maintaining confidence, and establishing presence in high-pressure situations, drawing from her experiences in the Secret Service.

Evy cultivated the ability to remain steady, grounded, and emotionally detached in high-pressure situations through her Secret Gervice training.

Evy emphasizes the importance of composure under pressure. During her Secret Service training, she underwent stressful, realistic training scenarios that prepared her for actual critical events. She recalls having to remember where to go, what to do, and which weapons to use—all while being closely watched by instructors and peers. This repeated exposure to stress taught her to remain emotionally detached and resilient.

Evy learned not to take criticism or setbacks personally, and to avoid getting derailed by her own emotions or the reactions of others.

Poumpouras also learned about mental armor, which she describes as understanding what to let in mentally and emotionally. She emphasizes the power of choice in deciding what criticism and feedback to internalize, thus protecting one's emotional state. By not internalizing every external judgment, she maintained her objectivity, steadiness, and emotional detachment.

Evy advises against dwelling on mistakes or self-criticizing, and instead recommends focusing on making the best decisions possible given the information at hand.

Acknowledging mistakes without dwelling on them is a key piece of Evy's advice. She suggests learning from errors and then moving on immediately without further rumination. By not fixating on past mistakes, one can avoid insecurity and the impediment of one's ability to improve or move forward.

By maintaining perspective and not getting caught up in self-judgment, Evy was able to respond more effectively and avoid sabotaging herself.

Poumpouras explains the necessity of not allowing your emotions to get in the way of your mission. She exemplifies this by mentioning the need to remain mission-focused during a high-profile murder case, where checking emotions at the door was crucial for gathering important information.

Evy emphasizes the importance of self-awareness, observation, and strategic action over chasing confidence or bravery as a prerequisite f ...

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Strategies for Building Emotional Resilience, Confidence, and Presence

Additional Materials

Counterarguments

  • Emotional detachment, while useful in high-pressure situations, may not be suitable for all contexts, especially those requiring empathy and connection with others.
  • Realistic training scenarios can prepare individuals for stress, but they may also lead to burnout or desensitization if not balanced with recovery and support.
  • Not taking criticism personally is generally good advice, but constructive feedback is essential for personal and professional growth, and should not be entirely dismissed.
  • While dwelling on mistakes is unproductive, a certain level of self-reflection and analysis is necessary to learn from them and prevent future errors.
  • Overemphasis on maintaining perspective might lead to ignoring one's intuition or emotional cues that could be important in decision-making.
  • S ...

Actionables

  • Develop a personal debrief ritual after stressful events to maintain composure and perspective. After any high-pressure situation, take a moment to write down three things that went well and three aspects to improve upon. This practice helps you acknowledge successes without dwelling on mistakes, fostering a balanced view of your performance.
  • Create a "feedback filter" for your personal and professional life. Write down the types of feedback you find constructive and those that tend to derail you. Share this with close friends, family, or colleagues, asking them to help you focus on the constructive types. This will train you to control what feedback you internalize, reducing the impact of negative criticism.
  • Practice mindfulness exercises dur ...

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