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Suneera Madhani: Why Most Founders Fail—7 Things You Must Do to Succeed

By iHeartPodcasts

On this episode of On Purpose with Jay Shetty, Suneera Madhani, CEO and co-founder of Worth.ai, shares her entrepreneurial journey of building and scaling successful fintech startups. From launching her first company with family support to achieving a multi-billion dollar valuation, Madhani discusses the importance of a strong company culture, effective scaling strategies, and navigating challenges along the way.

After experiencing burnout despite her past success, Madhani refocuses on purpose-driven ventures. She now champions equity in the fintech industry and believes women are well-suited to solve meaningful issues. As the founder of Worth.ai, Madhani aims to make a positive impact on the financial system while aligning her work with her values.

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Suneera Madhani: Why Most Founders Fail—7 Things You Must Do to Succeed

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Suneera Madhani: Why Most Founders Fail—7 Things You Must Do to Succeed

1-Page Summary

The Entrepreneur's Background and Early Career

Suneera Madhani, the CEO and co-founder of Worth.ai, grew up in a supportive immigrant Pakistani household that valued education. Her upbringing shaped her into a confident individual willing to challenge gender norms. When her idea for a subscription-based payment system was rejected by male superiors, Madhani's father urged her to start her own company, and at age 25, she launched her first fintech startup, Stax Payments, with her family's support.

Building and Scaling a Successful Startup Business

Madhani emphasizes the importance of a strong company culture based on shared values. She prioritized impactful tasks, delegated effectively, and focused on serving small businesses. As Madhani explains, scaling a business involves navigating challenges and making organizational changes—a natural part of the growth process. Her framework for scaling centered on people, processes, and profitability.

Achieving a Billion-Dollar Valuation and the Personal Impact

Despite her company reaching a $2 billion valuation, Madhani felt a sense of emptiness and burnout. She had lost touch with her desires and well-being. After this realization, Madhani left her successful company to focus on her health and rediscover her purpose.

Focusing On Purpose-Driven Ventures

Madhani has since launched Worth.ai, a fintech startup aimed at making a positive impact on the financial system. She approaches this venture with renewed confidence and an intent to align her work with her values for meaningful impact. Madhani, drawing from her previous experience navigating the "boys club" of fintech, also champions equity and creating an inclusive environment. She believes women are well-suited for purpose-driven ventures that solve real issues.

1-Page Summary

Additional Materials

Actionables

- You can identify and articulate your core values to guide your professional decisions by writing down what matters most to you in your work and personal life, then reflecting on how these can shape your career choices and business practices.

  • By clearly understanding your values, you can make decisions that align with what you find meaningful, much like Madhani did when she chose to leave her company for her well-being and later started a new venture that matched her values. For example, if you value innovation, seek out roles or projects that allow you to work on cutting-edge ideas.
  • Create a personal "impact list" to prioritize tasks that align with your goals by writing down your weekly tasks and categorizing them based on their potential impact on your personal and professional growth.
  • This helps you focus on what's truly important and delegate or eliminate less impactful activities, similar to how Madhani focused on serving small businesses and impactful tasks. For instance, if you're working on a project, identify the key elements that will drive it forward and allocate more time to those.
  • Engage in community discussions or online forums focused on equity and inclusion to learn and contribute ideas on creating more inclusive environments in your field.
  • By participating in these discussions, you can gain insights into best practices and share your experiences, contributing to a more equitable industry. For example, if you're in the tech industry, you might join groups that advocate for women in tech and share strategies for supporting women's career advancement.

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Suneera Madhani: Why Most Founders Fail—7 Things You Must Do to Succeed

The Entrepreneur's Background and Early Career

Suneera Madhani's remarkable journey from an immigrant family to the CEO and co-founder of her own fintech startup, Worth.ai, is a testament to the impact of her upbringing, support from her household, and her determination.

Supportive, Educating Immigrant Pakistani Household Shaped Suneera

Born in Chicago as the first generation of her family in the United States to immigrant parents from Karachi, Pakistan, Suneera Madhani moved across schools and states, with the family eventually settling in Texas. Despite attending 10 different schools in 12 years, her parents fostered an environment of potential and ambition, greatly valuing education—a significant aspect of Indian and Pakistani culture.

Growing up as the firstborn daughter in her family, Suneera never felt hindered by gender barriers, thanks to her parents treating her and her siblings equally, allowing them to pursue any career they aspired to. Her parents were her 'super cheerleaders,' giving her a strong sense of self and the courage to take on challenges without internalizing gender discrimination. This confidence only faced a challenge when she entered the workforce and witnessed a stark lack of female representation in technology and leadership roles.

Despite Gender Barriers, Suneera's Upbringing Instilled Self-Assurance and a Willingness to Challenge the Status Quo

From a young age, Suneera received daily affirmations from her father, who assured her she 'has it,' instilling the notion that her voice mattered, even in difficult conversations around the dinner table—an experience often deprived of women. This upbringing shaped her into a confident, assertive individual who challenged norms.

A poignant memory from her 17th birthday highlighted the trust her father placed in her judgement when he encouraged her to gamble on a blackjack table, nudging her to take risks and listen to her instincts. Such backing stayed with her in her future endeavours and instilled the willingness to challenge the status quo. This same philosophy is something Suneera now imparts to her daughters, teaching them to offer solutions and to think for themselves.

Father Urged Suneera to Start a Company After Idea Was Rejected

When Suneera proposed a subscription-based processing system to her male superiors and was dismissed, it was ...

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The Entrepreneur's Background and Early Career

Additional Materials

Actionables

  • You can create a "Family Board of Advisors" by inviting family members to provide guidance and support for your personal and professional goals, similar to how Suneera's family supported her ambitions. Gather your family for a monthly meeting to discuss your aspirations, challenges, and progress. Encourage them to share their insights and experiences, which can help you develop a strong support system and gain diverse perspectives.
  • Develop a "Risk-Taking Journal" to document and reflect on the risks you contemplate in your career or personal life. Write down potential risks, your instincts about them, and the pros and cons. Reviewing this journal can help you identify patterns in your decision-making and encourage you to trust your instincts, as Suneera's father advised her.
  • Embrace a "Frugality Challenge" for a s ...

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Suneera Madhani: Why Most Founders Fail—7 Things You Must Do to Succeed

Building and Scaling a Successful Startup Business

Suneera Built a Values-Driven Team and Strong Company Culture for Rapid Growth

Suneera Madhani explains the importance of company values in scaling her startup, which amplified its growth from $5 million to $5 billion in payments over just five years. Hiring and firing decisions were strictly based on the company's value system, and Madhani stresses the importance of a "one team, one dream" ethos, which she personally embodies with a tattoo symbolizing this belief. She believes in creating a work environment that puts humans first and advocates for everyone in the organization to share the same value principle.

She Emphasized Delegating, Prioritizing Impactful Tasks, and Choosing the Right People

Madhani emphasizes the importance of prioritizing tasks, focusing on impactful activities, and delegating or deleting the rest. She applies a "$1,000 task" versus "$10 task" analysis to decide how best to spend her time, with family time being paramount. Regular time audits help her manage her time effectively. Madhani stresses having clear end goals and working backwards to prioritize, advocating for the 'rule of three' to streamline focus on three specific goals at a time.

Delegating is key, and Madhani recommends engaging everyone in "needle moving" tasks. As CEO, she sees her role as akin to a coxswain, providing direction and keeping the team's efforts unified without necessarily executing the tasks herself. She also focuses on serving small businesses passionately and avoiding getting caught up in socially-driven comparisons.

Suneera Embraced the Cyclical Nature of Business Scaling, Recognizing Challenges and Breakthroughs As Natural

Madhani understands that as companies scale and move up revenue tiers, systems are expected to breakdown, acknowledging this as a normal and necessary part of the process.

Key to Growth: People, Proce ...

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Building and Scaling a Successful Startup Business

Additional Materials

Counterarguments

  • While a strong company culture is beneficial, it's important to recognize that a one-size-fits-all approach may not work for every individual, potentially stifling diversity and innovation.
  • Rigid adherence to a company's value system in hiring and firing could lead to a lack of diversity in thought and may inadvertently exclude qualified candidates who could bring valuable perspectives.
  • The "one team, one dream" ethos, while unifying, might oversimplify complex business challenges and overlook the need for specialized teams with different dreams and objectives.
  • Prioritizing tasks based on a "$1,000 task" versus "$10 task" analysis could lead to undervaluing important groundwork or maintenance tasks that don't appear immediately impactful but are essential for long-term success.
  • Delegating is crucial, but over-delegation can result in a disconnect between leadership and the day-to-day operations, potentially leading to a lack of understanding of the challenges faced by the team.
  • The focus on serving small businesses passionately is commendable, but it's important to ensure that the business model remains scalable and doesn't become too niche, limiting growth opportunities.
  • Embracing the cyclical nature of business scaling is wise, but it's also important to proactively address foreseeable challenges to mitigate potential negative impacts on the business.
  • While the three P's (people, processes, and profitabil ...

Actionables

  • You can create a personal value system to guide your daily decisions by writing down your core values and evaluating your choices against them. For instance, if one of your values is 'continuous learning,' before committing to a new activity, ask yourself if it aligns with this value and will contribute to your growth.
  • Develop a habit of assessing your tasks by their impact on your goals, similar to the "$1,000 task" versus "$10 task" concept, by listing your daily tasks and labeling them as high or low impact. Focus on completing the high-impact tasks first to ensure you're making significant progress towards your objectives.
  • Foster resilience in your personal life by s ...

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Suneera Madhani: Why Most Founders Fail—7 Things You Must Do to Succeed

Achieving a Billion-Dollar Valuation and the Personal Impact

Suneera Felt Both Pride and Emptiness After Her Company Hit a $1 Billion Valuation

Suneera Madhani described feeling empty and lonely after her company reached a $2 billion valuation, despite achieving her goal. Although there were community celebrations and recognition for being the first unicorn out of Orlando, she felt a great sense of accomplishment but also experienced feelings of emptiness.

Burnout, Deteriorating Health, Loss of Identity and Purpose

Suneera Madhani voiced concerns over her well-being after leading her company to significant financial success. She had become a product of the fintech boys club, losing touch with her and her customers' desires. Madhani mentioned that during her intense focus on her company and family, she was in the worst health of her life. A health checkup revealed poor health metrics, and the Series D fundraising process made her question her motives and purpose. After achieving the valuation she desired, she realized she had other goals and a need to take care of herself, which led to her decision to leave the company.

Suneera Left Her Company to Focus On Well-Being and Future Goals

Realizing her work was her worth and sole identity, Suneera Madhani left her job at its most record high. After a sabbatical and spending time with her family in Europe, she decided to prioritize her quality time and people over professional pursuits.

Transition Allowed Suneera to Rediscov ...

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Achieving a Billion-Dollar Valuation and the Personal Impact

Additional Materials

Actionables

  • You can set regular check-ins with yourself to assess your personal and professional satisfaction levels, using a simple "satisfaction scale" from 1 to 10 for various aspects of your life. For example, every month, rate your job satisfaction, personal health, and relationships on this scale to identify areas that may need attention before they lead to burnout or a sense of emptiness.
  • Create a "desire map" by listing out your personal and professional desires separately, then compare them to see where they align or conflict. This exercise helps you stay in touch with what you truly want, ensuring that your actions are aligned with your personal values and not just driven by external success metrics.
  • Integrate a ...

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Suneera Madhani: Why Most Founders Fail—7 Things You Must Do to Succeed

Focusing On Purpose-Driven Ventures

Suneera Madhani, the CEO and co-founder of the fintech startup Worth.ai, is intent on building purpose-driven ventures with the goal of making a positive impact on the financial system.

Suneera Launches Fintech Startup For Equity and Positive Change in Financial System

Suneera Madhani, after her previous successful ventures, is back to the world of startups with the goal of solving big, meaningful problems. Building on the experience of growing her past company to $140 million in recurring revenue, and then to a value of over a billion dollars, Madhani mentions her drive to create something impactful again. However, her focus has shifted from monetary freedom to the freedom of making an impact.

Approaching With Renewed Confidence and Intent to Align Work With Values for Meaningful Impact

At 37 years old, Madhani looks forward to approaching her new venture with the idea of taking a different kind of risk, one that aims for making a meaningful impact. She plans to use her expertise, connections, and network to build something incredible, invigorated with confidence and without the pressure of financial gain.

Madhani discusses her desire to shift from being "busy" to being "intentionally full with purpose," which mirrors an approach to work and life that stays aligned with her values. She talks about the importance of being present and intentional, giving her the sense that she has an abundance of time. Time, as Madhani points out, is a precious commodity, and it's significant to give it to oneself and to those one cares about.

Suneera, in the face of challenges, is intent on building a FinTech venture again, but with clear intent to make a positive change in the financi ...

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Focusing On Purpose-Driven Ventures

Additional Materials

Counterarguments

  • Purpose-driven ventures can sometimes struggle to balance social impact with financial sustainability, which can be a challenge for long-term success.
  • While Madhani's focus on equity and positive change is commendable, it may be difficult to measure and quantify the actual impact of such ventures on the financial system.
  • The success of a startup is not guaranteed by the founder's past achievements or intentions; market dynamics, competition, and execution play significant roles.
  • The idea that women often start businesses to solve real issues could be seen as a generalization; motivations for entrepreneurship are diverse and not necessarily gender-specific.
  • While building with intent is important, adaptability and responsiveness to changing market conditions are also critical for a startup's success.
  • The emph ...

Actionables

  • You can reflect on your daily activities to identify where your efforts are most meaningful by keeping a purpose journal. Start by writing down the tasks you do each day and rate them on how much they contribute to your sense of purpose. This will help you see where you might be just "busy" and where you're being "intentionally full with purpose." For example, you might find volunteering at a local charity feels more purposeful than scrolling through social media.
  • Develop a habit of mindful presence by setting aside specific times for undistracted interaction with family and friends. Use a timer to dedicate blocks of time where you focus solely on the people you're with, without the interference of technology or work. This could be a 30-minute coffee chat with a friend where phones are kept out of sight, enhancing the quality of your relationships.
  • Cre ...

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