Managing to Learn

Daniel Buttner One of the books, Managing to Learn: Using the A3 Management Process to Solve Problems, Gain Agreement and Lead, contained a story of a Japanese supervisor / mentor and how he was guiding his junior colleague in his thought process to solve a complex problem without ever dictating his actions. The story was told from the student and the mentor’s perspective simultaneously - so you could perceive the story from both angles. During that period, I learned a lot about the importance of determining a root cause to a problem before jumping to a conclusion. (Source)