Delight Your Customers

7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Ranked #50 in Customer Service

If you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee's highest priority, because when it's not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a... more

Similar Books

If you like Delight Your Customers, check out these similar top-rated books:


Learn: What makes Shortform summaries the best in the world?