Thinking in Systems is an introduction to systems analysis. Many aspects of the world operate as complicated systems, rather than simple cause-effect relationships. Many problems in the world manifest from defects in how the systems work. Understanding how systems work, and how to intervene in them, is key to producing the changes you seek.
A system is composed of three things:
To define it more cohesively, a system is a set of elements that is interconnected in a way that achieves its function.
Many things in the world operate as systems.
Stocks and flows are the foundation of every system.
A stock represents the elements in a system that you can see, count or measure. It can be commonly thought of as an inventory, a store, or a backlog.
Flows are the means by which the stocks change over time. Inflows increase the level of stock, while outflows decrease the level of stock.
Let’s take a simple system: a bathtub.
This can be drawn on a stock-and-flow diagram, as here:
Many systems are analogous to the bathtub:
Stocks take time to change. In a bathtub, think about how quick it is to change the inflow or outflow. It takes just a second to turn on the faucet. It takes minutes to fill the tub.
Why do stocks change so gradually? Because it takes time for the flows to flow. As a result, stocks change slowly. They act as buffers, delays, and lags. They are shock absorbers to the system.
From a human point of view, this has both benefits and drawbacks. On one hand, stocks represent stability. They let inflows and outflows go out of balance for a period of time.
On the other hand, a slowly-changing stock means things can’t change overnight.
As humans, when we look at systems, we tend to focus more on stocks than on flows. Furthermore, we tend to focus more on inflows than on outflows.
This is just one example of how we, as simplicity-seeking humans, tend to ignore the complexity of systems and thus develop incomplete understandings of how to intervene.
Systems often produce behaviors that are persistent over time. In one type of case, the system seems self-correcting—stocks stay around a certain level. In another case, the system seems to spiral out of control—it either rockets up exponentially, or it shrinks very quickly.
When a behavior is persistent like this, it’s likely governed by a feedback loop. Loops form when changes in a stock affect the flows of the stock.
Also known as: negative feedback loops or self-regulation.
In balancing feedback loops, there is an acceptable setpoint of stock. If the stock changes relative to this acceptable level, the flows change to push it back to the acceptable level.
An intuitive example is keeping a bathtub water level steady.
Also known as: positive feedback loops, vicious cycles, virtuous cycles, flywheel effects, snowballing, compound growth, or exponential growth.
Reinforcing feedback loops have the opposite effect of balancing feedback loops—they amplify the change in stock and cause it to grow more quickly or shrink more quickly.
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What is a system? A system is 1) a group of things that 2) interact to 3) produce a pattern of behavior.
Many things in the world operate as systems.
Systems may look different on the surface, but if they have the same underlying structure, they tend to behave similarly.
A system is composed of three things:
To define it more cohesively, a system is a set of elements that is interconnected in a way that achieves its function.
Many things in ordinary life are systems. Let’s define how a professional football team is a system:
As you look around the world, you’ll see systems everywhere. So what is not a system? A set of elements that are not interconnected in a meaningful way or overall function is not a system. For example, a pile of gravel that happens to be on a road is not a system—it’s not interconnected with other elements and does not serve a discernible purpose.
In this chapter, we’ll dive deeper into understanding the three attributes of a...
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Pick a system that you want to understand better. If you can’t think of one, here are suggestions: your employer; your favorite store; your political party; an organism.
What are the major elements of the system?
Next, we’ll understand how systems behave over time, by considering stocks and flows. This forms the basic foundation that lets us build up into more complex systems.
A stock represents the elements in a system that you can see, count or measure. It can be commonly thought of as an inventory, a store, or a backlog.
Flows are the means by which the stocks change over time. Inflows increase the level of stock, while outflows decrease the level of stock.
Let’s take a simple system: a bathtub.
This can be drawn on a stock-and-flow diagram, as here:
The clouds signify wherever the inflow comes from, and wherever the outflow goes to. To simplify our understanding of a system, we draw boundaries for what’s important for understanding the system, and ignore much of the outside world.
Many systems are analogous to the...
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Think about everyday systems and how feedback loops affect them.
Can you think of any decision you make where a feedback loop is not involved? What is it?
In reality, systems are much more complex than the simple examples we’ve covered so far.
For example, the world population has an inflow representing birth rate, but birth rate is influenced by a vast number of inputs, such as the overall economy, healthcare, and politics, which are themselves complex systems.
In this chapter, we’ll take what we’ve learned and build up to more complicated systems, which are simplistic models of real-world systems. The author calls this collection of systems a “zoo,” which is an appropriate metaphor. Like in a zoo, these animals are removed from their natural complex ecosystem and put in an artificially simplistic environment for observation. But they give a hint of patterns in the real world and yield surprisingly insightful lessons.
First, we’ll look at a system with one stock and two...
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So far we’ve just focused on one-stock systems. In the models, we haven’t worried too much about where the inputs came from and how much there were—the population model assumes infinite food, the thermostat model assumes infinite gas to the furnace.
But in the real world, the inputs have to come from somewhere. In a system model, the inflow into a stock comes from another stock, which is finite. This finite stock causes a constraint on growth—the population can’t grow forever, and the economy can’t grow forever.
We’ll explore this here with two system models, one with a non-renewable stock (oil mining) and one with a renewable stock (commercial fishing). Changing whether the stock is renewable changes the implications of how growth ends.
Consider a reservoir of oil underground. The stock of oil is finite. There is an outflow as the oil is mined. (Shortform note: There is also a very slow inflow of generation of fossil fuels through geological processes, but this occurs over millions of years and is so slow that it’s irrelevant in this situation.)
The company that decides to mine this oil reservoir is a system. The system looks a...
Systems are capable of accomplishing their purposes remarkably well. They can persist for long periods without any particular oversight, and they can survive changes in the environment remarkably well. Why is that?
Strong systems have three properties:
We’ll discuss each one in more detail.
A resilient system is able to persist after being stressed by a perturbation.
Think of resilience as the range of conditions in which a system can perform normally. The wider the range of conditions, the more resilient the system.
Resilience doesn’t mean that the behavior is static or a flat line. Dynamic systems, like the year-long oscillation of a tree growing in spring and shedding leaves in fall, can be resilient as well....
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Think about how to improve your system with the three main reasons they perform well.
What’s a system you care about? If you need ideas, consider your employer, a group you belong to, yourself as an individual, or a physical system.
We try to understand systems to predict their behavior and know how best to change them. However, we’re often surprised by how differently a system behaves than we expected. Systems thinking is counter-intuitive in many ways, even for trained systems thinkers.
At the core of this confusion is our limitation in comprehension. Our brains prefer simplicity and can only handle so much complexity. That prevents us from seeing things as they really are.
This chapter discusses a collection of such limitations. The underlying themes are:
When we try to understand systems, we tend to see them as a series of events.
While events are entertaining, they’re not useful for understanding the...
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In previous chapters, we’ve explored a range of system models and how they relate to real-life situations, such as restocking a car inventory lot and managing renewable resources. We’ve explored how misbehaving in the system can cause poor system performance, whether that means wild oscillations in restocking the car lot or driving the fish population to extinction. And in the previous chapter, we covered our limitations in comprehending how systems work.
Taken altogether, it’s little surprise that we can design systems that completely fail to achieve the purpose we desire. Furthermore, when problems appear, we can fail at designing the right solution for the problem, and our behavior can make the situation worse.
In this chapter, we’ll describe system archetypes, which are system structures that produce problematic patterns of behavior (the author also calls them “system traps”). These archetypes are ubiquitous in the real world, explaining phenomena such as nuclear arms races, the war on drugs, and business monopolies. We regularly get mired in these problems, but by understanding how the system predictably produces the behavior, we can also find the right way to...
Leverage points are places to intervene in a system. It’s important to 1) find the right leverage point, and 2) push it in the right direction.
Counter-intuitively, people often find a good leverage point, but push it in the wrong direction. Remember the car lot, where reducing delays actually worsened the oscillations.
The author presents 12 leverage points in order of increasing effectiveness.
Before we dive in, some themes to keep in mind:
In addition, at a high level, we group the leverage points into three major categories, also in increasing order of effectiveness:
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Learning to think in systems is a lifelong process. The world is so endlessly complex that there is always something new to learn. Once you think you have a good handle on a system, it behaves in ways that surprise you and require you to revise your model.
And even if you understand a system well and believe you know what should be changed, actually implementing the change is a whole other challenge.
The author ends with advice that she and other systems thinkers have learned over their lifetimes. (Shortform note: We’ve organized her points into three sections:
Before you eagerly dive in and try to repair a system, make sure you understand it well first.
We all have our favorite assumptions about how things work, and how problems should be fixed. To truly understand a system, we have to discard these and start from scratch.
To understand a system, first watch to see how it behaves. Get a sense of its beat.
This doesn’t necessarily mean stopping and watching it in real-time. Rather: