The internet is full of online businesses, but what separates the million-dollar startups from the unprofitable failures? As author Russell Brunson explains in Dotcom Secrets, the answer is sales funnels: website layouts that create sales by guiding customers through a preset experience. This experience persuades them of your product’s value every step of the way.
(Shortform note: The advice Brunson gives in Dotcom Secrets applies to any online business, whether you’re offering professional services or selling physical or digital products. For simplicity’s sake, throughout the guide, we’ll refer to these collectively as your “product.”)
Dotcom Secrets is the first book in Brunson’s “Secrets Trilogy,” which also includes _[Expert...
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According to Brunson, high-quality sales funnels are the key to a successful online business for two main reasons.
Brunson contends that sales funnels are the most effective way to convert visitors to your website into paying customers. To explain why, let’s contrast funnels with an ordinary business website.
Most websites look like a menu of options: A customer can click to different pages depending on what they’re looking for. However, Brunson argues that this layout is really bad at attracting new customers because complicated websites with a multitude of menu options are confusing and difficult to navigate, even if people already know what they want to buy from you. Unfortunately, when your website confuses your visitors, they’re more likely to leave than put in the hard work necessary to figure things out.
On the other hand, when your website is a sales funnel, you avoid presenting a confusing menu of options. Instead, you show all new visitors the same message about your product and give them one place to click if they’re interested in moving forward. They then enter a...
So far, we’ve established Brunson’s recommended big-picture business strategy: Use multiple pricing tiers to attract customers and move them into more expensive sales funnels. Now, we’ll dive deeper into the specifics of how to do this, starting with advice for direct marketing. In a sense, this is your first sales funnel, even though it doesn’t cost your customers anything. Like your other sales funnels, it’s a preset path that gets customers to invest more in your product—although at this stage, they’re just investing time and attention.
Brunson argues that the end goal of all your marketing is to move potential customers onto marketing channels where you can directly message them for free. Typically, this involves running paid advertisements on platforms you don’t own (usually social media platforms) that link to a page on your website persuading people to sign up for your email list. Direct communication channels like email allow you to minimize your marketing expenses and get existing customers to buy more (which, as we mentioned, is the key to business growth).
Brunson recommends creating something valuable that you can offer for free as an incentive for people to join...
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We’ve covered how to set up your first sales funnel, a line of direct communication to anyone interested in your product. Now, let’s explain how to make your real sales funnels—the ones that convince customers to make a purchase—as compelling as possible.
We’ll start by explaining the three fundamentals that give your sales funnels their persuasive power. Then, we’ll describe what a basic sales funnel looks like on your website, breaking it down into detailed stages. Finally, we’ll describe a notable exception to this formula to use for your most expensive products: a sales funnel that leads offline.
According to Brunson, every page in each of your sales funnels—including the aforementioned marketing emails—should persuade your audience to further invest in your product using the same three steps. First, catch your audience’s attention; then, illustrate your product’s value; and finally, cue them to act. These three fundamentals ensure that your potential customer is as excited as possible about your product and knows exactly what to do next to get it. Once you get them into the first page of your sales funnel, the...
So far, we’ve explained how sales funnels work, how to build an audience of leads, and how to design a profitable sales funnel. Last, we’ll cover what your next steps will be after your website is up and running.
Brunson explains that most sales funnels will require tweaks after you’ve launched them. Track the percentage of customers that click through each stage of your sales funnel—this is your conversion rate. If a stage is underperforming, it’s because it’s failing to accomplish one or more of the three fundamentals of online sales. Make changes until that stage successfully catches the audience’s attention, illustrates your product’s value, and provides an enticing call to action.
(Shortform note: Despite what Brunson says, it’s possible to execute all three fundamentals of online sales perfectly and still have your sales funnel fail. Sometimes, you can simply overestimate...
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Brunson prescribes a specific model that online businesses can use to maximize their profits. Consider how your business can fit into this structure. You can answer these questions either for an existing business you run or an idea you have for a business.
Clarify the message that you’ll share with subscribers to your direct marketing email list. What’s the personal, relatable story behind your business? What motivated you to start it? How do you plan to serve your customers, and why? (For example, if you sell refurbished musical instruments, you could describe how you grew up playing guitar and loved having a creative outlet throughout adolescence. This made you set the goal to get instruments in the hands of people who normally can’t afford it.)