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Insights Unlocked • UserTesting

How do you design digital products that people actually want? Get UX tips and insights from experts behind some of the most successful digital transformations and experiences in the world.  Each 25-minute interview is a candid conversation with the thinkers, doers, and builders at the forefront of UX design, accessibility in the user experience, and product management.  Learn everything from how you can turn around a product launch failure, to how AI can make a designer’s life easier, and even how you can make yourself recession-proof.  Insights Unlocked is a curiosity-inspiring, real people, real experiences podcast brought to you by UserTesting (formerly Human Insight Podcast and UXpeditious). Join us as we learn firsthand from notable names in the industry, including Laura Klein, Sarah Doody, Janice Fraser, Jacob Nielsen, Teresa Torres, and C. Todd Lombardo. Guests bring their insights from companies such as IKEA, Best Buy, Figma, T. Rowe Price, Microsoft, Tesco Bank, AAA, and more.  Episode guest hosts include UserTesting CEO Andy MacMillan, UserTesting Chief Product Officer Michelle Engle, UserZoom founder Alfonso De La Nuez, and others. Hosted by Nathan Isaacs, UserTesting's Senior Manager for Content Production and a former award-winning journalist. Listen and subscribe to Insights Unlocked wherever you get podcasts.  Show notes, curated clips and more at usertesting.com/podcast.

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Insights Unlocked • UserTesting

Episodes

  • How to succeed as a solo UX designer and product developer in 2024

    In this episode of Insights Unlocked, Carla Fernandez shares practical advice for solo designers and developers seeking success in their fields. She stresses the importance of self-motivation, detailed planning, time management, and seeking external feedback to refine projects and incorporate diverse perspectives.

    Fernandez also expresses her enthusiasm for no-code development platforms, which enable creators to build and launch products rapidly while iterating based on user feedback and analytics. Additionally, she highlights the significance of inclusive and accessible design, advocating for involving individuals with disabilities throughout the development cycle. The episode encourages creators to foster collaboration, embrace iterative processes, and integrate accessibility as a core principle for creating digital products that cater to a wide range of users.

    Apr 1, 2024

  • Investing in an AI-enabled future

    This episode explores the potential impact of generative AI on software development and product design over the next 5-7 years. Experts Chris Messina and Andy MacMillan discuss how AI will streamline processes, solve niche problems efficiently, and enable adaptive user experiences—anticipating individual needs and customizing software interactions.

    The conversation delves into investing in AI startups that blend domain expertise with AI understanding, yielding specialized solutions. They also examine AI's role as a productivity multiplier and its implications for workforce disruption. Ultimately, the episode envisions a future where generative AI revolutionizes software, integrating seamlessly into user experiences and facilitating collaboration across disciplines through intelligent translation.

    Mar 25, 2024

  • How UX Research for AI and machine learning (ML) is different from UX Research for design

    As AI models become increasingly integrated into our lives, this episode of the Insights Unlocked podcast examines the importance of UX research in ensuring AI systems are developed ethically and practically. The hosts discuss how UX research plays a crucial role in aligning AI technologies with human values and behaviors, helping prevent biases and ensure models solve intended problems.

    Highlighting the need for empirical evaluation and rigorous testing, the episode explores balancing model accuracy with user understandability. It emphasizes the significance of selecting appropriate variables and features based on user feedback, ensuring AI remains human-centric and addresses meaningful needs.

    Mar 18, 2024

  • Supercharge your research with intentional (and connected) note-taking

    In the digital age, collaborative note-taking tools have become invaluable for knowledge sharing and management. This episode of the Insights Unlocked podcast delves into how shared whiteboards like Miro enable real-time, structured note capture during research sessions, fostering team alignment and idea prioritization through visual and spatial cues.

    The discussion also explores the potential of personal knowledge graphs, which interconnect individual insights from various notes, enhancing understanding and recall. As AI augmentation in note-taking grows, establishing responsible use guidelines, such as thoroughly editing AI-generated text before publishing, is crucial to maintain content authenticity and mitigate misinformation concerns.

    Mar 11, 2024

  • How to build products customers actually love with continuous discovery

    Teresa Torres' "Continuous Discovery Habits" explores how to build products that align with customer needs. The book itself was developed using the generative and evaluative research practices it touts, contributing to its impressive sales success.

    This episode delves into the challenges of integrating continuous discovery methodologies within organizations. Torres offers guidance on enabling autonomy and accountability for product teams while ensuring sufficient time is dedicated to discovery efforts that establish a tight product-customer fit. The discussion navigates the balance of leadership styles and the support required for the adoption of continuous discovery.

    Mar 4, 2024

  • Is AI coming for your design job?

    In this Insights Unlocked episode, hosts Pablo Stanley and Andy MacMillan explore the current landscape where artificial intelligence (AI) intersects with creative design.

    Stanley shares his experience with an AI plugin for Figma that automates responsive landing page design, touching on AI's potential for enhancing creativity. However, the conversation also highlights AI's limitations in generating truly novel and complex compositions beyond predetermined tasks. MacMillan discusses AI's derivative nature, distinguishing it from human creativity.

    Stanley also provides a candid look into the emotional challenges of entrepreneurship, including dealing with rejection. He emphasizes the importance of user feedback in the development process, using his AI plugin as an example where user testing proved invaluable for refining the product's features.

    Feb 26, 2024