Podcasts > The Daily > Your Car May Be Spying on You

Your Car May Be Spying on You

By The New York Times

Dive under the hood of data privacy with The Daily, as Sabrina Tavernise, along with contributors Ira Glass, Kashmir Hill, and Christine Ogden, explores the less-considered implications of our increasingly connected cars. This episode examines the unnerving reality that the cars we trust for transport could be betraying our privacy. Uncover the story of Christine Ogden, who faced the frightening misuse of the Mercedes me app, shedding light on how the convenience of connected vehicles can transform into a tool for abuse with inadequate safeguards for victims.

The conversation then shifts gears to the business of data, revealing how companies like General Motors could be monetizing our driving data without clear consent, leading to unsuspecting consequences for consumers, including increased insurance premiums. The Daily exposes the tricky terrain car manufacturers navigate, from focusing on traditional safety features to confronting the new frontier of data privacy, a domain where they are likened to merely "tech companies in training," unveiling the profound privacy concerns consumers face in the driver's seat of modern vehicles.

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Your Car May Be Spying on You

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Your Car May Be Spying on You

1-Page Summary

Connected cars collecting and sharing detailed driver data

Connected vehicles are now capable of capturing and sending out a wealth of information about their drivers' locations and behaviors. In one alarming case, Christine Ogden was tracked by her abusive husband using the Mercedes me app, linked to their Mercedes car. Despite her attempts to address the issue with Mercedes, protections for victims like Christine appeared insufficient. She had no choice but to remove the car's internet device, losing access to key features to prevent being monitored by her husband. This illustrates the potential misuse of connected car technology and the deficient safeguards for individuals facing domestic abuse.

Car companies selling driver data

General Motors, through its "Smart Driver" program, is gathering detailed driver data and sharing it without many vehicle owners' knowledge. Information such as driving times, distances, and even instances of hard braking and acceleration were recorded. This has resulted in some drivers experiencing increased insurance premiums due to this data being shared with insurance companies. There is a discernible absence of clarity and user consent regarding how this data is utilized. Many are troubled to find out that their data, collected under the guise of improving driving habits, is in fact shared with data brokers like LexisNexis. Fallout from such practices has included a class action lawsuit and a growing intention among consumers to avoid vehicles from manufacturers engaging in these secretive data-sharing agreements.

Connected cars raise new privacy concerns

The integration of technology into vehicles has exposed new privacy issues that perhaps were not fully understood by manufacturers like Mercedes. These companies have traditionally focused on physical safety features, such as seatbelts, rather than the complex world of data privacy. There is a breach of trust among consumers, who feel their privacy has been compromised without their consent. Sabrina Tavernise likens car manufacturers to "tech companies in training," suggesting that they are just starting to grapple with data privacy matters. With the extent of data handling practices by car companies largely unknown, there are growing concerns about the potential for unauthorized surveillance and the extent to which personal information may be exploited without the knowledge or consent of individuals.

1-Page Summary

Additional Materials

Clarifications

  • The Smart Driver program by General Motors gathers detailed driver data, including driving times, distances, hard braking, and acceleration. This data is shared with insurance companies, potentially impacting insurance premiums. Concerns have been raised about the lack of transparency and user consent regarding the utilization of this data. The program has faced criticism and legal challenges due to its data-sharing practices.
  • Data brokers like LexisNexis are companies that collect, analyze, and sell data to other businesses. They gather information from various sources, including public records, online activities, and commercial transactions, to create detailed profiles on individuals. These profiles can include personal details, financial information, and behavioral patterns. Data brokers play a significant role in providing data insights to industries like insurance, marketing, and finance.
  • A class action lawsuit is a legal action filed by a group of people who have suffered similar harm from a defendant's actions. In this context, it suggests that multiple individuals affected by the sharing of driver data without clear consent have come together to collectively seek legal recourse against the car company. Class action lawsuits allow individuals with similar claims to consolidate their resources and present a unified case in court, often resulting in a more efficient resolution for all affected parties.
  • The lack of clarity and user consent regarding data usage in connected cars highlights the issue of companies collecting and sharing driver data without transparent explanations to users. This means that individuals may not fully understand how their data is being utilized or who it is being shared with, leading to concerns about privacy and potential misuse of personal information. The absence of clear communication and explicit consent mechanisms can result in users feeling uneasy about the handling of their data by car manufacturers and third-party entities. This lack of transparency can also contribute to legal issues, such as disputes over data ownership and unauthorized data sharing practices.
  • The integration of technology into vehicles, known as connected cars, involves equipping vehicles with internet connectivity and sensors to collect and transmit data. This data can include information about driving habits, locations, and vehicle performance, raising concerns about privacy and data security. Manufacturers are facing challenges in balancing the benefits of connected car technology with protecting consumer privacy rights. Consumers are increasingly worried about how their personal data is being collected, shared, and potentially exploited without their explicit consent.
  • Car manufacturers being compared to "tech companies in training" suggests that they are still learning how to handle data privacy issues similar to how tech companies have had to navigate these concerns for a longer period. This comparison highlights the evolving nature of the automotive industry as it integrates more technology into vehicles, leading to new challenges related to data privacy and security. It implies that car manufacturers are transitioning into roles where they must consider not just physical safety features but also the complexities of safeguarding user data. The analogy underscores the shift in focus from traditional automotive concerns to the emerging importance of data privacy in the modern connected car landscape.

Counterarguments

  • Connected vehicles' data collection can enhance safety features and provide valuable insights for traffic management and environmental benefits.
  • Some individuals may consent to data sharing for the benefits it provides, such as personalized insurance rates or vehicle maintenance suggestions.
  • Car companies may argue that they provide sufficient information about data collection and sharing in their terms of service, which users agree to.
  • The sharing of driver data with insurance companies could incentivize safer driving habits, potentially reducing accidents and saving lives.
  • Manufacturers may be investing in improving their understanding of data privacy and are working towards better standards and practices.
  • The integration of technology into vehicles is a response to consumer demand for connectivity and convenience, and many users appreciate these features.
  • There may be existing options for consumers to opt out of certain data collection features, though these options might not be well-advertised or easy to use.
  • The comparison of car companies to "tech companies in training" could be seen as an acknowledgment of the evolving nature of the industry and the learning curve associated with it.
  • Some consumers may prioritize the benefits of connected car features over the potential privacy concerns, feeling that the trade-off is worth it.
  • Car companies might be actively engaging with privacy experts and regulators to ensure compliance with data protection laws and to improve their practices.

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Your Car May Be Spying on You

Connected cars collecting and sharing detailed driver data

As cars evolve with internet connectivity, they are increasingly able to record and transmit detailed data, including the whereabouts of drivers.

How Mercedes enabled abusive stalking

Christine Ogden's struggle with an abusive husband who exploited the connected features of their Mercedes illuminates a serious privacy issue: connected car applications can be used for nefarious purposes, such as abusive stalking.

Lack of protections for domestic violence victims

Christine's Mercedes, which also served as her mobile office, was tracked by her husband in real-time using the Mercedes me app. Despite reaching out to Mercedes for assistance, she could not disable the tracking as the car was registered in her husband's name. Ultimate ...

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Connected cars collecting and sharing detailed driver data

Additional Materials

Clarifications

  • The Mercedes me app is a mobile application developed by Mercedes-Benz that allows users to remotely access and control various features of their Mercedes vehicles. Users can use the app to perform functions like locking/unlocking doors, checking vehicle status, locating the car, scheduling service appointments, and more. It provides convenience and connectivity for Mercedes car owners, enhancing their overall driving experience. The app's functionalities may vary depending on the specific model and year of the Mercedes vehicle.
  • Connected car applications utilize internet connectivity to gather and transmit data from vehicles. These applications can provide various services like real-time tracking, navigation, and remote control features. They often rely on sensors and GPS technology to collect information about the vehicle's location, performance, and status. Users can access and control these features through mobile apps or web interfaces linked to the vehicle's system.
  • In the context of connected vehic ...

Counterarguments

  • The ability of connected cars to collect and share data can enhance safety and convenience for drivers, such as through real-time traffic updates and emergency response services.
  • Connected car applications can include security features that protect against unauthorized access, and it is the responsibility of users to ensure they are aware of and use these features effectively.
  • Manufacturers may offer options to manage privacy settings, and it is important for users to be informed about these options and how to use them to protect their privacy.
  • The registration of a vehicle under a particular name is a legal matter, and companies may be limited in their ability to intervene without breaching privacy laws or ownership rights.
  • The incident with Christine Ogden could prompt manufacturers and policymakers to develop more robust protections for individuals at risk of domestic violence, leading to improved privacy and security measures in the future.
  • The cost of removing ...

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Your Car May Be Spying on You

Car companies selling driver data

Kashmir Hill's investigation uncovers General Motors’ (GM) secretive collection and sharing of driver data, raising concerns about privacy and the lack of transparency in data utilization.

GM secretly collecting and sharing driver data

General Motors has been collecting detailed data from drivers through their "Smart Driver" program without widespread awareness amongst vehicle owners. This data includes trip-specific information, such as start and end times, distances driven, instances of hard braking, hard acceleration, and speeding incidents.

Drivers faced increased insurance costs

Not all GM drivers were affected, but those enrolled in the "Smart Driver" program might by have been subject to increases in insurance rates. Complaints on online forums pointed to GM cars leading to higher insurance costs, with people mentioning hikes ranging from 20% to a doubling of their previous rates.

Lack of transparency and control around data sharing

The reaction on the forums after these discoveries highlights the lack of transparency and control surrounding data sharing. Hill notes drivers were unhappy to discover their enrollment in data collection often without their explicit knowledge, and it came to light that such collection was sometimes initiated at dealerships. The collected data was provided to LexisNexis, a big data broker, indicating unclear boundaries on who can access and use this driver data.

The "Smart Driver" feature was initially touted as a tool to improve driving habits, but the fine prin ...

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Car companies selling driver data

Additional Materials

Clarifications

  • The "Smart Driver" program by General Motors collects detailed data on driving behavior, such as trip specifics and instances of hard braking or acceleration. This data is used to assess driving habits and potentially impact insurance rates for enrolled drivers. The program's privacy policy allows for sharing this data with third parties like LexisNexis and Verisk, raising concerns about transparency and control over data sharing practices. The program's initial purpose was to improve driving habits but has faced criticism for its data collection and sharing mechanisms.
  • General Motors initiated data collection at dealerships by enrolling customers in the "Smart Driver" program during the vehicle purchase process. Customers were often automatically opted into the program without explicit consent, leading to data collection without their full awareness. This practice raised concerns about transparency and control over the sharing of driver data, as customers were not adequately informed about the extent of data collection and sharing at the point of sale. The lack of clarity around this process contributed to the controversy surrounding GM's data practices.
  • The specific data shared with big data brokers like LexisNexis was not explicitly detailed in the text. This lack of clarity raises concerns about the extent and nature of the information being provided to these third parties. The data shared could potentially include detailed driving behavior patterns and other personal information collected through GM's "Smart Driver" program. This lack of transparency regarding the exact data shared underscores the need for clearer disclosure practices in data-sh ...

Counterarguments

  • Data collection programs like "Smart Driver" can lead to safer roads if they encourage better driving habits and allow for personalized feedback to drivers.
  • Increased insurance costs could be justified if they are based on the driver's behavior, rewarding safe drivers with lower rates and encouraging risky drivers to improve their habits.
  • Enrollment in data collection programs may be part of the terms and conditions agreed upon by drivers at the time of vehicle purchase or service, which could be overlooked by customers.
  • Sharing data with third parties like LexisNexis could potentially lead to broader benefits, such as improved traffic management or urban planning, if handled responsibly.
  • The privacy policy's fine print, while perhaps not well understood by all consumers, is a standard industry practice and serves as a legal disclosure of the company's data sharing policies.
  • The intention to avoid GM vehicles in the future may not consider the broader industry practices, as data collection and sharing are not unique to GM; other automakers may have similar policies.
  • The class action lawsuit represents the legal process working as intended, providing ...

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Your Car May Be Spying on You

Connected cars raise new privacy concerns

The advancement of technology in vehicles, specifically connected car apps, has led to newfound privacy concerns that companies like Mercedes may not have fully anticipated.

Companies not anticipating issues

Christine Ogden's story highlights an unnerving reality that car companies might not have foreseen the misuse of connected car apps for activities like stalking, thus violating personal privacy. As the automotive industry ventures further into the realm of connected devices, it appears that traditional car manufacturers, who have long been concentrated on physical safety measures such as seatbelts, may not be as vigilant in managing data privacy.

A primary concern for drivers is the apparent violation of their privacy without their consent. With carmakers collecting and utilizing customer data, there is a palpable sense of betrayal among consumers who were unaware of the extent of monitoring and data sharing taking place within their vehicles.

What else don't we know?

Sabrina Tavernise refers to car manufacturers as "tech companies in training," suggesting they are only beginning to understand the implications of their data collection practices. This learning process may parallel that of established tech companies that have had to address privacy issues after attracting scrutiny for their practices.

With car companies being relatively new to the intricacies of data privacy, there is unease about potential unknowns in how driver information is handled. Yet, the problems of privacy in connected cars are not simp ...

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Connected cars raise new privacy concerns

Additional Materials

Clarifications

  • The extent of monitoring and data sharing within vehicles refers to the collection and utilization of customer data by carmakers through connected car apps. This includes tracking information like location, driving habits, and vehicle performance. Consumers may not be fully aware of the depth of data being gathered and how it is shared or used by the companies. The concern lies in the potential invasion of privacy and the lack of explicit consent from drivers regarding the extent of monitoring and data sharing activities within their vehicles.
  • Car manufacturers being called "tech companies in training" suggests that they are still learning how to handle data privacy issues similar to established technology companies. This comparison highlights the evolving nature of the automotive industry as it integrates more technology into vehicles. The term implies that car manufacturers are adapting to the complexities of data collection and privacy concerns in the digital age. It underscores the shift towards viewing cars not just as physical machines but as interconnected devices that raise new challenges related to data security and privacy.
  • Car manufacturers' data collection practices in connected cars involve gathering information about how the vehicle is used, including driving habits, location data, and potentially even personal preferences. This data can be valuable for improving services, enhancing safety features, and creating personalized experiences for drivers. However, concerns arise regarding the extent of data collected, how it is stored, who has access to it, and how it is used, raising questions about privacy, security, and potential misuse. The implications of these practices include the need for clear policies on data handling, transparency with consumers about what information is collected, and robust security measures to protect sensitive data from unauthorized access or breaches.
  • The phrase "potential unknowns in how driver information is handled" suggests concerns about uncertainties in how data collected from drivers is managed and used by car companies, especially in the context of connected cars. This includes questions about who has access to the data, how it is stored, how long it is retained, and for what purposes it is utilized. The evolving nature of technology in vehicles raises issues about transparency, security, and control over personal information, highlighting the need for clear policies and safeguards to protect driver privacy.
  • The societal implications of privacy issues in connected cars revolve around broader concerns beyond individual privacy violations. These issues extend to questions about the ethical use of data collected from vehicles and the potential for misuse by various entities. Additionally, ...

Counterarguments

  • Car companies may have anticipated privacy concerns but are facing the challenge of balancing innovation with privacy protection.
  • Some traditional car manufacturers are investing heavily in cybersecurity and data privacy, recognizing its importance alongside physical safety.
  • Drivers often consent to data collection through terms of service agreements, although the clarity and transparency of these agreements can be improved.
  • Car manufacturers may be leveraging their experience with regulatory compliance in safety to address data privacy concerns proactively.
  • The potential unknowns in how driver information is handled are often addressed through ongoing updates to privacy policies and technology standards.
  • Privacy issues in connected cars can lead to positive societal changes, such as improved regulations and c ...

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