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The One About Car Washes

By iHeartPodcasts

In this episode of Stuff You Should Know, hosts Josh Clark and Chuck Bryant explore the evolution of car wash technology. They trace the journey from early labor-intensive "automobile laundries" to the rise of automated, machinery-based systems built to maximize efficiency.

The conversation delves into the car wash industry's continuous drive to reduce human labor through automation and higher throughput. Clark and Bryant also examine modern business models, including the prevalence of lucrative subscription services and concerns over rapid industry growth. Additionally, they discuss environmental considerations surrounding claims of eco-friendliness and water recycling practices.

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The One About Car Washes

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The One About Car Washes

1-Page Summary

History and evolution of car wash technology

Early history involved manual, labor-intensive processes

The first "automobile laundries" in the early 20th century required manual cleaning by teams of workers. As Chuck Bryant and Josh Clark discuss, the 1920s saw semi-automated car washes with conveyor belts and assembly lines.

Technological advancements led to automation

The 1940s brought the first fully automated Minuteman systems reducing needed workers. In 1951, Bryant notes Elephant Car Wash introduced the first truly automated, machinery-based car wash.

Modern focus on maximizing efficiency

Modern "express exterior" car washes can operate with just one attendant. Clark highlights advancements like touchless systems using only water, air, and chemicals - cleansing vehicles without physical contact.

Shift towards automation and reduced labor

Continuous effort to minimize human workers

Bryant remarks that early car washes had 40-50 workers per vehicle. By 1955, automation like Minuteman cut this to just 8 employees. Clark suggests the possibility of 1 attendant operating an entire automated system.

Automation now the dominant model

Bryant observes car washes were pioneers in replacing human labor with machines. Modern touchless car washes require zero physical contact, using only sprays.

Motivation is cost-saving and efficiency

The hosts explain automation enables higher throughput and profitability by processing more vehicles with fewer employees. Owners are incentivized to lower payroll costs.

Business models and environmental impact

Prevalence of subscription services

Bryant reveals attendants prioritize lucrative subscriptions over single washes. Clark adds some subscriptions generate over $1.5 million annually by incentivizing frequent visits.

Rapid growth raising oversaturation concerns

With over 60,000 US car washes and projections doubling by 2030, Clark and Bryant note some towns are halting new construction due to minimal economic benefits.

Environmental considerations

Automated car washes legally must recycle water, being more efficient than home washing. However, Bryant cautions against blindly trusting "eco-friendly" claims which could be greenwashing.

1-Page Summary

Additional Materials

Counterarguments

  • While automation has reduced the number of workers needed, it could be argued that it also eliminates jobs and could negatively impact local employment rates.
  • The claim that modern car washes can operate with just one attendant might overlook the importance of customer service and manual pre-wash procedures that can improve wash quality.
  • The assertion that touchless systems cleanse vehicles without physical contact may not account for the potential of these systems to miss dirt or residue that manual cleaning could remove.
  • The reduction of workers from 40-50 to 8 per vehicle due to automation might not consider the potential loss of thoroughness and attention to detail that can come with manual washing.
  • The idea that car washes were pioneers in replacing human labor with machines could be challenged by citing earlier or concurrent industries that also led the way in automation.
  • The motivation for automation being solely cost-saving and efficiency could be critiqued for not fully considering the customer satisfaction aspect, which might be higher with a more personalized service.
  • Prioritizing subscriptions over single washes could be criticized for potentially alienating occasional customers or those who do not wish to commit to a subscription model.
  • The rapid growth and projections of car washes doubling could be overly optimistic and not take into account market saturation or changes in consumer behavior.
  • The concern about towns halting new car wash construction due to minimal economic benefits could be countered by arguing that car washes still provide a necessary service and can contribute to the local economy in other ways.
  • The legal requirement for automated car washes to recycle water does not necessarily mean all car washes comply, and the efficiency compared to home washing could vary based on the technology and practices of individual car washes.
  • The caution against blindly trusting "eco-friendly" claims could be expanded to a broader discussion on the need for more stringent regulations and certifications to prevent greenwashing.

Actionables

  • You can support local businesses and reduce environmental impact by choosing a car wash that recycles water and advertises its eco-friendly practices. By doing this, you're not only ensuring that your car is cleaned in a way that conserves water, but you're also encouraging businesses to maintain and promote sustainable practices. Look for certifications or ask the staff about their water recycling methods to ensure they align with your desire to be environmentally responsible.
  • Opt for a car wash subscription if you frequently need your vehicle cleaned, as this can be more cost-effective and time-saving than single washes. Subscriptions often come with perks like unlimited washes, which means you can maintain your car's cleanliness without the added cost per visit. Before subscribing, compare the costs and benefits of different local car wash subscriptions to find one that offers the best value for your needs.
  • Educate yourself on the signs of greenwashing to make informed decisions when choosing a car wash. Since some businesses may claim to be eco-friendly without substantial practices to back it up, you can research what true eco-friendly car wash practices look like, such as water recycling, biodegradable soaps, and energy-efficient machinery. This knowledge will help you choose a car wash that genuinely minimizes environmental impact, aligning with your values of sustainability.

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The One About Car Washes

History and evolution of car wash technology

The history of car washes in the United States is a story of technological innovation and automation, evolving from manual labor to sophisticated machines that have streamlined the process and reduced human involvement.

The early history of car washes in the United States involved manual, labor-intensive processes.

The dawn of car washing dates back to the early 20th century, coinciding with the spread of automobiles across the country.

In the early 20th century, the first "automobile laundries" emerged on the West Coast, involving teams of workers manually cleaning cars.

The introduction of the Model T spurred the emergence of the first automobile laundries on the West Coast, in cities like Portland and San Francisco. These operations required manual labor, with teams dedicated to cleaning automobiles by hand.

The 1920s saw the introduction of the first semi-automated car wash system with a conveyor belt and assembly line of workers.

As the car wash industry evolved, Detroit became a hub for innovation. Frank McCormick and J.W. Hinkle opened an automobile laundry there in 1913. By the 1920s, Cunningham's automobile laundry in Chicago introduced a more efficient semi-automated system using an assembly line approach and a tow line to move cars through the cleaning process.

Technological advancements in the mid-20th century led to more automated car wash systems.

Technological advances in the mid-20th century saw significant strides toward automation in car wash systems, thereby reducing the reliance on manual labor.

In the 1940s, Minuteman systems introduced the first fully automated car wash equipment, reducing the number of required workers.

In the 1940s, Thomas Simpson created a semi-automatic system that incorporated a conveyor belt but still required human operation. In 1946, Leo Russo significantly advanced the industry with his Minuteman system, which aimed to fully automate the car washing process but had been delayed due to wartime steel requisitions.

The 1950s saw the development of the first truly automated car washes, such as Elephant Car Wash, that used machinery rather than human labor.

The Anderson brothers took automation further in 1951 when they opened Elephant Car Wash in Seattle. Their system is recognized as the first truly automated car wash, operating without the need for human touch in the cleani ...

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History and evolution of car wash technology

Additional Materials

Counterarguments

  • While the text highlights the reduction of human labor in car wash technology, it could be argued that this trend has negative economic implications for workers who rely on these jobs.
  • The emphasis on automation and efficiency might overlook the potential quality and attention to detail that manual car washes can provide.
  • The narrative may oversimplify the history by focusing primarily on technological advancements without considering the environmental impact of car washes over time.
  • The text implies a linear progression towards automation, but there may be markets or customer segments that still prefer or require manual car wash services.
  • The advancements in touchless car wash technology might not be as effective on certain types of dirt or vehicles, which could necessitate manual intervention or alternative cleaning methods.
  • The claim that modern car washes can operate with minimal human oversight might not account for the maintenance, troublesh ...

Actionables

  • Explore the evolution of car wash technology by visiting a local car wash museum or exhibit to see the progression from manual labor to automation firsthand. Museums often display historical equipment and provide interactive experiences, allowing you to gain a tangible understanding of the advancements in car wash systems over the years.
  • Create a timeline of car wash technology advancements using online resources and local library archives to trace the history from manual washing to the latest touchless systems. This activity can help you appreciate the innovation in the industry and understand the context of modern car wash services.
  • Engage with car wash technology ...

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The One About Car Washes

Shift towards automation and reduced human labor in car washes

The car wash industry has witnessed a significant shift towards automation, aiming to minimize human labor for improved efficiency and cost savings.

The car wash industry has continuously sought to minimize the number of human workers involved.

Historically, car washes required a substantial amount of human labor, with early operations involving 40 to 50 workers in an assembly line-style process to clean just one vehicle. With the advent of technological advancements, like the Minuteman system, the workforce needed for a single car wash plummeted to as few as eight employees, ushering in a new era of automation within the industry.

Automation and machine-based cleaning have become the dominant models in the industry.

Chuck Bryant remarks on the prevalence of automation in car washes, observing that many who complain about automation on social media simultaneously use these automated car wash services. Bryant highlights that car washes were one of the first sectors to replace human labor with machines. By 1955, driven by systems like Rousseau's Minuteman, the number of car washes rose sharply, reflecting the industry's trend towards automation.

Modern car washes can operate with minimal human oversight, such as express exterior car washes that function with only a single attendant to direct customer traffic. Josh Clark points out the possibility of a fully automated car wash system with just one person interacting with customers, a testament to the advancement in technology and operational efficiency.

Touchless car washes use only water, chemicals, and air to clean vehicles without any physical contact.

Among the latest advancements is the Laser Wash 360, a touchless car wash system that eschews physical brushes in favor of water, chemicals, and air, demonstrating a significant leap in technology that prioritizes efficiency and mitigates the potential for damage like water spots.

The drive towards automation is motivated by business factors like cost ...

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Shift towards automation and reduced human labor in car washes

Additional Materials

Counterarguments

  • The shift towards automation may not fully account for customer preferences for personalized service that human workers can provide.
  • Technological advancements may lead to job displacement, raising concerns about the social and economic impact on workers.
  • The dominance of automation and machine-based cleaning might not be as widespread as suggested, with many smaller or rural car washes still relying on manual labor.
  • The assertion that car washes were among the first sectors to replace human labor with machines could be contested by other industries with earlier or simultaneous adoption of automation.
  • Minimal human oversight in modern car washes could lead to customer service issues or safety concerns that are not addressed as quickly as they would be with a larger staff.
  • Touchless car wash systems like the Laser Wash 360 might not clean vehicles as thoroughly as traditional methods, potentially leaving some customers dissatisfied.
  • The motivation for automation driven by cost savings and efficiency might overlook the long-term benefits of investing in skilled human workers, such as improved customer relations and a ...

Actionables

  • Explore the feasibility of automating a routine task in your home by researching and investing in a smart device that can handle it, like a robotic vacuum for cleaning floors or an automated lawn mower for yard maintenance. By doing so, you'll gain firsthand experience with the kind of efficiency and labor reduction that's reshaping industries like car washes.
  • Consider starting a small side business that leverages automation, such as a vending machine or a self-service kiosk for products you're passionate about. This will give you a taste of how automation can impact profitability and efficiency on a micro-scale, similar to the transformations seen in the car wash industry.
  • When you next visit a car wash, take note of the automated pr ...

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The One About Car Washes

Business models and economics of modern car washes

Given the significant changes in the car wash industry, Chuck Bryant and Josh Clark delve into the intricacies of current business models and their economic repercussions, also touching upon environmental considerations.

The subscription-based car wash model has become increasingly prevalent

Subscription services encourage customers to visit more frequently, generating reliable revenue for car wash operators

Chuck Bryant reveals that attendants at his local car wash are focused on selling subscriptions, as this is where the real money is. He eventually understood that their helpfulness at the touchscreen integrates with attempts to sell these lucrative subscription services.

Subscription models can be highly profitable, with some earning over $1.5 million in annual revenue

Josh Clark elaborates on the profitability of the car wash subscription model, which has created a boom in the industry due to its appeal. Subscriptions often sell for around $25 in contrast to a single wash priced at $10, incentivizing customers to opt for the recurring option. This model allows frequent users to benefit, whereas infrequent users may inadvertently subsidize the high usage of others, bolstering the profitability for car wash businesses.

The rapid growth of the car wash industry has led to oversaturation concerns in some areas

New car washes are being built at a faster rate than ever before, with over 60,000 nationwide and projections for 120,000 by 2030

With more than 60,000 car washes currently in operation across the United States and expectations potentially doubling by 2030, the last decade has seen an unprecedented construction boom for car washes.

Some towns are imposing moratoriums on new car wash construction due to concerns about lack of economic benefit and potential for future abandonment

Clark and Bryant note that some communities are instituting moratoriums on new car wash builds, as these businesses are seen to provide minimal employment, contribute little to tax revenues, and risk becoming derelict like the abandoned shopping malls dotting the landscape.

Environmental factors are an increasing consideration for car wash operations ...

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Business models and economics of modern car washes

Additional Materials

Clarifications

  • Subscription-based car wash models have economic repercussions as they generate reliable revenue for car wash operators by encouraging customers to visit more frequently. These models can be highly profitable, with some earning over $1.5 million in annual revenue due to the recurring nature of subscriptions. The profitability stems from the fact that subscriptions often sell for more than a single wash, incentivizing customers to opt for the recurring option. This model benefits frequent users but may inadvertently lead infrequent users to subsidize the high usage of others, ultimately bolstering profitability for car wash businesses.
  • Car wash subscription models are profitable due to their ability to generate reliable revenue from customers who opt for recurring services. These subscriptions often offer discounts compared to one-time washes, encouraging customers to choose the subscription option. The high usage of frequent subscribers can offset costs and increase profitability for car wash businesses. Subscription models have become popular in the industry for their revenue stability and customer loyalty benefits.
  • The concerns about oversaturation in the car wash industry stem from the rapid increase in the number of car wash businesses, leading to worries about market saturation, potential economic impacts, and the sustainability of so many establishments in certain areas. This oversaturation can result in increased competition, lower profitability for individual car washes, and concerns about the long-term viability of so many businesses in a given market.
  • Moratoriums on new car wash construction in some towns are temporary bans or restrictions imposed by local authorities to halt the building of new car wash facilities. These measures are often put in place due to concerns about the economic impact of excessive car wash businesses, such as limited job creation and minimal tax revenue contribution. Additionally, there may be worries about the potential for abandoned car wash facilities in the future, similar to deserted shopping malls. Such moratoriums aim to regulate the growth of the car wash industry within a community to ensure sustainable development and prevent oversaturation.
  • Professional car washes are typically more water-efficient than home car wash ...

Counterarguments

  • Subscription-based models may not be the best fit for all customers, particularly those who wash their cars infrequently and would not benefit from a recurring charge.
  • While subscription services provide reliable revenue, they may also create a financial barrier to entry for lower-income customers who cannot commit to regular payments.
  • High profitability of subscription models may not account for the potential increase in operational costs associated with servicing a larger volume of customers.
  • The concern of oversaturation might be mitigated by market forces where excessive competition naturally eliminates less efficient car washes, maintaining a balance in the industry.
  • Moratoriums on new car wash construction could stifle innovation and competition within the industry, potentially leading to higher prices and lower service quality for consumers.
  • Environmental considerations, while important, may sometimes conflict with customer preferences for thoroughness and convenience, which ...

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