Podcasts > Money Rehab with Nicole Lapin > Career Lessons From Embarrassing Yourself on National Television

Career Lessons From Embarrassing Yourself on National Television

By Money News Network

When mistakes or embarrassing moments happen at work, the emotional response can be overwhelming. Nicole Lapin and Jason Pfeiffer share personal stories of professional gaffes, revealing the knee-jerk reactions like panic and catastrophizing that often follow.

The discussion explores strategies for addressing workplace blunders, from owning up directly to downplaying the incident. Lapin and Pfeiffer emphasize the importance of evaluating the realistic stakes involved and tailoring the response accordingly. By recounting their own experiences of awkward TV appearances and mishandled interviews, they underscore the value of keeping mistakes in perspective to prevent overreacting.

Career Lessons From Embarrassing Yourself on National Television

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Career Lessons From Embarrassing Yourself on National Television

1-Page Summary

Handling Professional Mistakes and Embarrassments

Emotional Reactions

According to psychotherapist Julia Samuels, making a mistake triggers fight or flight responses, says an unidentified speaker. Nicole Lapin describes her intense panic and catastrophizing after gaffes, imagining worst-case scenarios like losing her job.

Strategies for Dealing with Mistakes

Acknowledging and Addressing Directly

Lapin mentions the urge to tell producers about awkward comments and have them edited out. HBO Max turned an intern's mistake into a humorous public apology.

Covering Up or Downplaying

Alternatively, Lapin considered hiding an embarrassing book cover from Barnes and Noble.

Evaluating Stakes and Impact

Lapin and Jason Pfeiffer discuss weighing the pros and cons of each approach, based on assessing the realistic stakes and potential impacts. The key is tailoring the response to each situation.

Examples of Professional Mistakes

Lapin's Awkward TV Segment

Lapin recalls an embarrassing goodbye on Good Morning America, feeling mortified and fearing never being invited back. After reviewing the tape, she realized the minor mistake likely went unnoticed.

Pfeiffer's Interview Comments

Pfeiffer panicked over potentially controversial comments in a pre-recorded interview. Despite assurances they were acceptable, he had the remarks removed due to anxiety over potential brand repercussions.

Both Lapin and Pfeiffer learned from these experiences the importance of keeping mistakes in perspective and not catastrophizing or "freaking out" over relatively minor gaffes.

1-Page Summary

Additional Materials

Clarifications

  • Nicole Lapin's experience with intense panic and catastrophizing after gaffes can be understood as her reacting strongly to mistakes by imagining worst-case scenarios and feeling extreme anxiety. This intense emotional response is common when individuals feel overwhelmed by the potential consequences of their errors. Lapin's tendency to catastrophize may stem from a fear of failure or a desire to maintain a positive professional image. Such reactions can lead to heightened stress and a sense of dread about the outcomes of one's mistakes.
  • Jason Pfeiffer's panic over potentially controversial comments in an interview could stem from concerns about how his words might be perceived by the public, his employer, or other stakeholders. This anxiety could be fueled by the fear of negative consequences such as damage to his reputation or the brand he represents. Pfeiffer's decision to have the remarks removed indicates a proactive approach to managing the situation and mitigating any potential fallout. This experience highlights the importance of carefully considering the impact of one's words in a professional setting to avoid unintended repercussions.

Counterarguments

  • While acknowledging and addressing mistakes directly is often seen as a positive approach, it can sometimes lead to unnecessary focus on a minor issue that would have otherwise gone unnoticed.
  • Publicly turning a mistake into humor, as HBO Max did, might not always be appropriate, as it can sometimes trivialize the error or fail to address the underlying issue that caused it.
  • The strategy of covering up or downplaying mistakes can sometimes be the most pragmatic approach, especially if the error is inconsequential and acknowledging it would cause more harm than good.
  • Evaluating the stakes and impact of a mistake is indeed crucial, but it can be challenging to do so objectively, especially when one is emotionally involved; external advice might be necessary.
  • Tailoring the response to each situation is key, but there can be a lack of clarity on what the appropriate response should be, leading to indecision or inconsistent handling of mistakes.
  • Realizing a mistake went unnoticed, as in Lapin's case, might not always be reassuring; it could also indicate a lack of engagement or attention from the audience.
  • Removing potentially controversial comments from an interview, as Pfeiffer did, might sometimes be an overreaction that can limit open dialogue and the expression of genuine opinions.
  • Learning to keep mistakes in perspective is important, but it's also crucial to recognize when a mistake signifies a deeper problem that needs to be addressed to prevent future occurrences.

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Career Lessons From Embarrassing Yourself on National Television

Handling professional mistakes and embarrassments

Nicole Lapin and various speakers delve into the complex emotional reactions and strategic considerations for addressing professional errors.

Emotional/psychological reaction to making a mistake

Lapin shares her personal experiences with self-criticism and panic following mistakes on TV, calling herself names like "the worst," "such a stupid head," and a "dummy." This self-deprecation after saying something she believes is horrible reflects her emotional reaction to failure.

An unidentified speaker refers to psychotherapist Julia Samuels's research, which explains that making a mistake triggers fight or flight responses. Lapin describes her intense panic and an inability to assess the mistake's true consequences, often imagining worst-case scenarios like ruining her company or being escorted out by anchors—even without confirmation that they heard her awkward comment.

This tendency to catastrophize leads her to consider drawing undue attention to the incident, revealing a complexity in maintaining a realistic perspective.

Strategies for dealing with mistakes

Acknowledging and addressing the mistake directly

Despite the negativity bias, conventional wisdom suggests owning up to mistakes. Lapin talks about the urge to tell producers about an awkward comment, requesting it be edited out since the segment was live to tape. In another instance, HBO Max turned a mistake by an intern into an opportunity for humor and relatability in a public apology.

Covering up or downplaying the mistake

Alternatively, Lapin shared her initial instinct to hide her book with an X on her face from Barnes and Noble, to prevent others from seeing it.

Weighing the pros and cons of each approach

Both approaches to handling mistakes come with their own risks and benefits. When Lapin contemplated bringing attention to the mistake online, she ultimately felt ...

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Handling professional mistakes and embarrassments

Additional Materials

Clarifications

  • Self-deprecation after making mistakes on TV is when individuals criticize or belittle themselves for errors made in a televised setting. This behavior often stems from the pressure of being in the public eye and the fear of judgment from viewers. It can manifest as harsh self-criticism, negative self-talk, and feelings of incompetence or embarrassment. Self-deprecation after TV mistakes can impact one's emotional well-being and may influence how they handle similar situations in the future.
  • When a person makes a mistake, their brain can trigger a fight or flight response, a primal reaction to perceived threats. This response can lead to feelings of panic, stress, and an intense emotional reaction. It is a natural survival mechanism that prepares the body to either confront the issue (fight) or flee from it (flight).
  • Negative bias is a psychological tendency where individuals focus more on negative events than positive ones. This bias can lead to self-criticism and a heightened sense of panic after making a mistake. The urge to hide mistakes stems from a desire to avoid negative consequences or judgment from others. It reflects a common instinct to protect oneself from potential embarrassment or repercussions.
  • Authenticity fatigue is a concept that highlights the p ...

Counterarguments

  • Acknowledging and addressing mistakes directly can sometimes lead to unnecessary focus on minor errors that might otherwise go unnoticed.
  • Covering up or downplaying mistakes might sometimes be a practical approach if the mistake is inconsequential and acknowledging it could cause disproportionate harm or distraction.
  • The concept of "authenticity fatigue" could be seen as a pushback against the pressure to be overly transparent, suggesting that not all mistakes warrant public acknowledgment.
  • The idea that humor and self-deprecation are always effective in tackling mistakes may not apply in all professional contexts, where such an approach could undermine one's perceived competence.
  • The assumption that the worst-case scenario would be toler ...

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Career Lessons From Embarrassing Yourself on National Television

Comparing examples of professional mistakes

Nicole Lapin and Jason Pfeiffer delve into their personal experiences with professional blunders, exploring the emotional rollercoaster and the lessons learned.

Mistake on live TV: Saying something awkward at the end of a segment

Nicole Lapin recalls an embarrassing moment she had on Good Morning America, where she responded awkwardly to the hosts' thanks at the end of a live TV segment. She remarks on doing "maybe the stupidest thing" she's ever done on live television and feels mortified, likening her reaction to telling a flight attendant "you too" after being wished a good flight. Following her blunder, Lapin felt that she wouldn’t be invited back to the show and couldn't shake off the feeling of being a "dummy."

In the aftermath, she debated whether to address the gaffe publicly and make fun of herself online or to bring it to the producers' attention. Ultimately, she discussed the situation with the GMA producer. After reviewing the tape with her co-host Morgan, who initially didn't notice the awkwardness, Lapin started to realize that the mistake was unlikely to have a major impact. The producer also felt that it was so insignificant that nobody would really notice, allowing her to refocus on other matters without undue concern about the consequences.

Mistake in a pre-recorded interview

In contrast, Jason Pfeiffer panicked over comments he made during an interview, fearing how his remarks might be perceived by his company's owner and whether he represented the brand responsibly. Despite assurances that his comments were acceptable, Pfeiffer couldn't shake off his anxiety and requested the comments be trimmed and then entirely removed from the interview. The interviewee ultimately ...

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Comparing examples of professional mistakes

Additional Materials

Clarifications

  • In the TV industry, live segments are high-pressure environments where mistakes can happen due to the unpredictable nature of live broadcasts. Mistakes on live TV can be embarrassing but are often quickly forgotten by viewers and industry professionals. Producers and hosts typically work together to address and move past mistakes to maintain the flow of the show. Pre-recorded interviews allow for editing and can mitigate the impact of mistakes before they reach the public eye.
  • In a professional setting, addressing mistakes involves acknowledging the error, assessing its impact, and deciding on a course of action. This can include discussing the mistake with relevant parties, such as supervisors or colleag ...

Counterarguments

  • While Nicole and Jason's experiences suggest that mistakes are often less catastrophic than they seem, this might not always be the case in every profession or situation; some mistakes can have serious, long-lasting consequences.
  • The idea that one should not "freak out as much" after making a mistake could be seen as minimizing the importance of accountability and the potential need for a more proactive response to errors.
  • The approach of removing or editing out mistakes, as Jason preferred, might not always be possible or ethical, depending on the context and the nature of the error.
  • Addressing a mistake directly with those in charge, as Nicole did, might not always yield a positive outcome and could sometimes lead to negative repercussions, depending on the organizational culture and the individuals involved.
  • The text implies that the perception of the mistake by others is a key factor in its significance, but this perspective might overlook the intrinsic value of maintaining high professional standards regardle ...

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