When mistakes or embarrassing moments happen at work, the emotional response can be overwhelming. Nicole Lapin and Jason Pfeiffer share personal stories of professional gaffes, revealing the knee-jerk reactions like panic and catastrophizing that often follow.
The discussion explores strategies for addressing workplace blunders, from owning up directly to downplaying the incident. Lapin and Pfeiffer emphasize the importance of evaluating the realistic stakes involved and tailoring the response accordingly. By recounting their own experiences of awkward TV appearances and mishandled interviews, they underscore the value of keeping mistakes in perspective to prevent overreacting.
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According to psychotherapist Julia Samuels, making a mistake triggers fight or flight responses, says an unidentified speaker. Nicole Lapin describes her intense panic and catastrophizing after gaffes, imagining worst-case scenarios like losing her job.
Lapin mentions the urge to tell producers about awkward comments and have them edited out. HBO Max turned an intern's mistake into a humorous public apology.
Alternatively, Lapin considered hiding an embarrassing book cover from Barnes and Noble.
Lapin and Jason Pfeiffer discuss weighing the pros and cons of each approach, based on assessing the realistic stakes and potential impacts. The key is tailoring the response to each situation.
Lapin recalls an embarrassing goodbye on Good Morning America, feeling mortified and fearing never being invited back. After reviewing the tape, she realized the minor mistake likely went unnoticed.
Pfeiffer panicked over potentially controversial comments in a pre-recorded interview. Despite assurances they were acceptable, he had the remarks removed due to anxiety over potential brand repercussions.
Both Lapin and Pfeiffer learned from these experiences the importance of keeping mistakes in perspective and not catastrophizing or "freaking out" over relatively minor gaffes.
1-Page Summary
Nicole Lapin and various speakers delve into the complex emotional reactions and strategic considerations for addressing professional errors.
Lapin shares her personal experiences with self-criticism and panic following mistakes on TV, calling herself names like "the worst," "such a stupid head," and a "dummy." This self-deprecation after saying something she believes is horrible reflects her emotional reaction to failure.
An unidentified speaker refers to psychotherapist Julia Samuels's research, which explains that making a mistake triggers fight or flight responses. Lapin describes her intense panic and an inability to assess the mistake's true consequences, often imagining worst-case scenarios like ruining her company or being escorted out by anchors—even without confirmation that they heard her awkward comment.
This tendency to catastrophize leads her to consider drawing undue attention to the incident, revealing a complexity in maintaining a realistic perspective.
Despite the negativity bias, conventional wisdom suggests owning up to mistakes. Lapin talks about the urge to tell producers about an awkward comment, requesting it be edited out since the segment was live to tape. In another instance, HBO Max turned a mistake by an intern into an opportunity for humor and relatability in a public apology.
Alternatively, Lapin shared her initial instinct to hide her book with an X on her face from Barnes and Noble, to prevent others from seeing it.
Both approaches to handling mistakes come with their own risks and benefits. When Lapin contemplated bringing attention to the mistake online, she ultimately felt ...
Handling professional mistakes and embarrassments
Nicole Lapin and Jason Pfeiffer delve into their personal experiences with professional blunders, exploring the emotional rollercoaster and the lessons learned.
Nicole Lapin recalls an embarrassing moment she had on Good Morning America, where she responded awkwardly to the hosts' thanks at the end of a live TV segment. She remarks on doing "maybe the stupidest thing" she's ever done on live television and feels mortified, likening her reaction to telling a flight attendant "you too" after being wished a good flight. Following her blunder, Lapin felt that she wouldn’t be invited back to the show and couldn't shake off the feeling of being a "dummy."
In the aftermath, she debated whether to address the gaffe publicly and make fun of herself online or to bring it to the producers' attention. Ultimately, she discussed the situation with the GMA producer. After reviewing the tape with her co-host Morgan, who initially didn't notice the awkwardness, Lapin started to realize that the mistake was unlikely to have a major impact. The producer also felt that it was so insignificant that nobody would really notice, allowing her to refocus on other matters without undue concern about the consequences.
In contrast, Jason Pfeiffer panicked over comments he made during an interview, fearing how his remarks might be perceived by his company's owner and whether he represented the brand responsibly. Despite assurances that his comments were acceptable, Pfeiffer couldn't shake off his anxiety and requested the comments be trimmed and then entirely removed from the interview. The interviewee ultimately ...
Comparing examples of professional mistakes
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