In this Creating Confidence episode, Tiffani Bova and Heather Monahan examine how HR's role has evolved from compliance enforcement to building trust-based workplace cultures. The discussion covers how HR leaders can design environments that foster respect and maximize employee potential, while addressing the challenges of managing modern workplaces and preventing harassment through civility-focused approaches.
The conversation also explores leadership development strategies, including the value of continuous learning and embracing discomfort for growth. Bova shares insights on adapting to post-pandemic workplace changes, from managing distributed teams to implementing return-to-office policies, and discusses how organizations' technology preparedness affected their ability to transition to remote operations during COVID-19.
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Human Resources is shifting from a compliance-focused role to one that prioritizes building trust-based, human-centered workplace cultures. HR leaders are now expected to design workplaces that foster respect and unlock employee potential through innovative strategies. By emphasizing civility and engagement, HR professionals can create environments where employees thrive while simultaneously reducing workplace harassment.
Tiffani Bova and Heather Monahan discuss the essential elements of leadership development. Bova emphasizes the importance of continuous learning and receiving feedback to recognize one's strengths. She shares how watching skilled speakers like Barack Obama and Oprah Winfrey can improve speaking abilities, and advocates for either improving weaknesses or hiring experts to address them.
Both speakers stress the significance of embracing discomfort and failure as growth opportunities. They argue that stepping outside one's comfort zone is crucial for discovering new strengths and maintaining long-term success in leadership roles.
The COVID-19 pandemic has dramatically altered workplace dynamics. Bova notes that organizations with insufficient pre-pandemic technology investments struggled to adapt to remote operations, while businesses that quickly adopted digital tools fared better. She emphasizes the importance of considering employee preferences in return-to-office policies, noting that attitudes vary significantly among workers about returning to in-person work.
Bova also highlights the complexities of managing a distributed workforce, including challenges related to relocated employees and varying costs of living between regions. She advocates for virtual events as a more inclusive option, allowing participation from those who face barriers to in-person attendance.
1-Page Summary
Human Resources (HR) professionals are now faced with the task of redefining their roles and strategies to create workplaces that prioritize trust, respect, and appreciation.
The traditional compliance-focused role of HR is evolving. HR leaders are encouraged to design workplaces that foster trust, recognizing that respect and potential are more crucial than legal requirements alone.
HR professionals are tasked with unlocking employee potential through innovative, people-centered strategies. This involves revamping hiring and promotional practices to focus more on respect, appreciation, and recognizing the potential within their workforce.
By emphasizing civility and a culture of respect, HR strategies can contribute to significantly reducing harassment in the workplace. This focus on a human-centered approach helps to create a trust-based and engaging environment that benefits everyone involved.
HR leaders are now seen as catalysts for constructive organizational change, setting the tone for a workplace where thriving is the norm.
Evolving HR Role and Strategies for Thriving Workplaces
Tiffani Bova and Heather Monahan focus on the importance of continuous learning, embracing discomfort, and transforming failure into opportunities for growth in leadership roles.
Bova underlines the importance of continuously learning and challenging oneself to master a profession. She speaks about the critical nature of stepping out of one's comfort zone to expand capabilities and develop leadership skills.
Bova emphasizes the value of feedback in recognizing one's "superpowers," as colleagues pinpointed her strengths in storytelling, analyzing data, and identifying market trends. She suggests a proactive approach in seeking feedback and understating participation in projects to focus on areas of strength. She also shares how experimenting with different techniques such as vocal pacing, using silence strategically, or employing body language can significantly improve speaking skills. She encourages observation and reflection by watching skilled speakers like Barack Obama, Oprah Winfrey, and Robin Roberts.
Bova discusses the significance of identifying non-strength areas. A leader can choose to improve these areas or hire experts to address them. She talks about her journey from sales to consulting and how she adopted new skills, often by learning from role models and through adaptability.
Bova and Monahan shed light on the necessity for leaders to embrace failure and discomfort as catalysts for identifying strengths and finding new opportunities.
Leadership development calls for regularly stepping outside comfort zones and embracing the discomfort. This practice indicates a thriving environment conducive to learning. Whether trying out new public speaking techniques or branching o ...
Leadership Mindset and Skill Development
The conversation with Tiffani Bova and Heather Monahan explores the rapid shift in workplace dynamics due to the COVID-19 pandemic, highlighting the effects on remote and hybrid work and how both businesses and employees are adapting to new technologies and preferences.
The impact of the pandemic on the workplace has underscored the necessity of technology investments that support remote and hybrid work models.
Tiffani Bova highlights that a lack of technology investment before the pandemic left many businesses unprepared to adapt to the sudden need for remote operations. She notes that this was particularly challenging for businesses that had to close unexpectedly and for those that lacked an e-commerce presence or whose employees couldn't work remotely using cloud-based products.
Bova observes that small businesses and entrepreneurs were quick to pivot and invest in necessary technology, enabling their employees to work safely and maintain the ability to serve their customers. These investments have helped to position them well during the pandemic.
Employers are advised to consider employee preferences as they create policies about returning to the office.
Bova explains that attitudes in the U.S. about returning to work vary, with some employees ready to get back to the office, some preferring a hybrid model, and others not wanting to return at all. She emphasizes the need to find a middle ground that provides greater access and opportunity to those who may not be able to attend in-person events.
Navigating the Changing Workplace Landscape (E.G. Remote/Hybrid Work)
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