Podcasts > All About Change > The Goodwill You Don't Know with CEO Steve Preston

The Goodwill You Don't Know with CEO Steve Preston

By Jay Ruderman

In this episode of All About Change, Goodwill CEO Steve Preston discusses the organization's evolution from its founding 125 years ago to its current role as a major social enterprise. Through its network of retail stores and job centers, Goodwill provides employment support and training to nearly 2 million people annually, with particular attention to individuals facing barriers to employment.

The conversation explores how employment significantly reduces recidivism rates among formerly incarcerated individuals and examines Goodwill's approach to addressing this challenge. Preston explains how the organization's decentralized structure of 153 independent affiliates allows for locally-tailored programs while maintaining consistent support through partnerships with government agencies, employers, and communities.

The Goodwill You Don't Know with CEO Steve Preston

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The Goodwill You Don't Know with CEO Steve Preston

1-Page Summary

Goodwill's History, Mission, and Employment Support

Founded 125 years ago by a Boston minister, Goodwill has grown into a significant social enterprise with 3,300 retail stores and 600 job centers. The organization began by addressing basic needs but evolved to focus on job training and employment support through the repair and resale of donated clothing. Today, Goodwill serves nearly 2 million people annually through its various programs.

Impact of Employment On Reducing Recidivism

According to a Chamber of Commerce report cited by Steve Preston, employment plays a crucial role in preventing recidivism. While unemployed former inmates face a 50% chance of returning to criminal activity within three years, those who maintain employment for at least one year see their recidivism rate drop to just 16%. Department of Labor programs supporting post-incarceration employment have achieved even more impressive results, with participants showing only a 5% recidivism rate in the first year.

Employment Challenges and Goodwill's Solutions

Formerly incarcerated individuals face twice the likelihood of unemployment compared to the general population. Goodwill addresses this challenge through comprehensive support programs, including second chance job fairs, on-the-job training, and career navigation services. The organization's managers and career navigators are specially trained to provide additional support and guidance to employees facing various life challenges.

Goodwill's Partnerships With Communities and Government Agencies

Goodwill operates through 153 independent affiliates, each adapted to meet local community needs. This decentralized approach allows for specialized programs, such as accredited high schools in Texas prisons and the ASPIRE program in Kentucky, which provides professional development training to incarcerated individuals. The organization maintains consistency through centralized program design and curriculum support while allowing for local customization. Goodwill also partners with federal government agencies and employers to create job training and employment opportunities, particularly for those facing employment barriers.

1-Page Summary

Additional Materials

Clarifications

  • Recidivism is the act of someone repeating undesirable behavior, especially criminal offenses, after experiencing consequences or rehabilitation. It often relates to the re-arrest or reconviction of former prisoners for similar crimes. Factors like harsh prison conditions, challenges in finding employment or housing, and societal stigma can contribute to higher rates of recidivism. Efforts to reduce recidivism typically involve providing support, rehabilitation, and opportunities for successful reintegration into society.
  • Department of Labor programs supporting post-incarceration employment are initiatives aimed at helping individuals who have been released from incarceration to secure and maintain jobs. These programs provide various forms of assistance, such as job training, counseling, and job placement services, to support successful reentry into the workforce. The goal is to reduce recidivism rates by offering opportunities for stable employment and economic stability to formerly incarcerated individuals. By addressing the employment challenges faced by this population, these programs aim to promote rehabilitation and reduce the likelihood of individuals returning to criminal activities.
  • Goodwill's decentralized approach involves operating through multiple independent affiliates, allowing each affiliate to tailor its programs to meet the specific needs of its local community. This structure enables customized services like accredited high schools in prisons and professional development training programs. While affiliates have autonomy in program design, Goodwill maintains consistency through centralized support and guidance. This decentralized model fosters flexibility and innovation while ensuring alignment with Goodwill's overarching mission and values.

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The Goodwill You Don't Know with CEO Steve Preston

Goodwill's History, Mission, and Employment Support

Goodwill has been a beacon of support for those facing employment barriers for 125 years, with a wide-ranging impact through its stores and job centers.

Goodwill, Founded 125 Years ago In Boston By a Minister, Focuses On Human Services and Reselling Donated Clothing

Goodwill: A Social Enterprise With 3,300 Stores and 600 Job Centers Providing Employment Support

Goodwill was founded nearly 125 years ago by a minister dedicated to aiding the poorest individuals in Boston. He started by meeting basic human needs like food and housing but soon recognized an opportunity to provide jobs and training through the repair and resale of donated clothing. As the organization grew, Goodwill branched out into a social enterprise, establishing over 3,300 retail locations and more than 600 job centers that annually support nearly 2 million people with job training and human services.

Goodwill's Mission: Aid People With Disabilities, Limited Experience or Education, and Employment Barriers, Including the Formerly Incarcerated, In Gaining Skills and Jobs

Goodwill's Model Integrates Employment, Job Contracts, and Specialized Centers For Training and Placement

Goodwill is committed to assisting a diverse group of individuals grappling with various employment barriers—including those with disabilities, limited job experience or education, and the formerly incarcerated—to gain skills and find jobs. The organization provides job training, coaching, and placement services, adapting to evolving job market requirements for a competitive edge. Good partnerships, such as business contracts with the federal government and other employers, enable Goodwill to offer supp ...

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Goodwill's History, Mission, and Employment Support

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Actionables

  • You can volunteer at a local Goodwill center to gain insight into the nonprofit sector and understand the mechanics of social enterprises. By doing so, you'll learn how organizations like Goodwill operate and contribute to their mission. For example, offer to help in their job training programs or assist in their retail stores to see firsthand how they provide services to those in need.
  • Start a small-scale donation drive in your community to support Goodwill's mission of reselling clothing and goods. This can be as simple as setting up a collection box in your office or neighborhood with clear information on what items are needed. You'll not only declutter your home but also help provide inventory for Goodwill stores, which fund their job training and placement services.
  • Use Goodwill's career centers to explore new ...

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The Goodwill You Don't Know with CEO Steve Preston

Impact of Employment On Reducing Recidivism

Research and reports highlight the stark contrast in recidivism rates between employed and unemployed individuals who have been released from incarceration, underlining the importance of stable employment in reintegration and breaking the cycle of incarceration.

Employment Reduces Recidivism: 16% for one Year Employed Vs. 50% Unemployed

Steve Preston cites a Chamber of Commerce report which shows that individuals who struggle to maintain employment post-incarceration face more than a 50% chance of reverting to criminal activity within three years. In sharp contrast, those who secure employment and maintain it for at least one year after their release witness their chances of recidivism drop dramatically to just 16%.

Stable Employment Offers Financial Stability, Structure, and Purpose, Crucial for Reintegration and Breaking the Incarceration Cycle

The critical role of employment post-incarceration lies in the financial stability, structure, and sense of purpose it offers, which is crucial ...

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Impact of Employment On Reducing Recidivism

Additional Materials

Clarifications

  • Recidivism rates indicate the likelihood of individuals who have been previously incarcerated to engage in criminal behavior again. It is often measured by the percentage of former prisoners who are rearrested for similar offenses. Lower recidivism rates suggest successful reintegration into society and a reduced likelihood of returning to criminal activities.
  • A Chamber of Commerce report is a document produced by a business network organization that often provides research and insights on various economic and business-related topics. Chambers of Commerce are typically associations of businesses that work to promote the interests of the business community. In this context, the Chamber of Commerce report cited in the text likely presents data and analysis on the relationship between employment post-incarceration and recidivism rates. The report serves as a source of information to support the argument that stable employment can significantly reduce the likelihood of individuals returning to criminal activities after being released from incarceration.
  • The Department of Labor (DOL) runs programs aimed at assisting individuals leaving prison with finding employment and support for successful reintegra ...

Counterarguments

  • Employment may not be the sole factor in reducing recidivism; other variables such as education, housing, and social support may also play significant roles.
  • The quality and nature of employment matter; low-wage or unstable jobs may not have the same positive effect on reducing recidivism as stable, living-wage employment.
  • The 16% recidivism rate for employed individuals may not account for the complexity of individual cases and could be influenced by other forms of support they are receiving.
  • The success of Department of Labor programs may not be solely attributable to employment; these programs may offer other forms of support that contribute to the low recidivism rate.
  • There may be selection bias in the success rates of employment programs; those who are more likely to find and maintain employment may already be less likely to recidivate.
  • The causality between employment and reduced recidivism could be questioned; it's possible that individuals who are less likely to recidivate are a ...

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The Goodwill You Don't Know with CEO Steve Preston

Employment Challenges for Former Inmates and Goodwill's Solutions

Goodwill is actively addressing the employment challenges faced by former inmates, offering hope for life after prison and breaking the recidivism cycle.

Barriers to Employment for Former Inmates

Goodwill acknowledges that individuals who were previously incarcerated are twice as likely to experience unemployment. These individuals often find it difficult to get their foot in the door for employment opportunities, which is a first essential step toward a stable life outside prison walls.

Goodwill Provides Training, Coaching, and Services For Employment Stability

Goodwill's programs serve as a vital entry point for many formerly incarcerated people, providing not only a stable job but also the potential for advancement. Goodwill hosts events such as second chance job fairs, illustrating their dedication to supporting individuals who have faced severe difficulties in finding employment due to their criminal records.

These programs offer jobs within Goodwill's stores to people who face various employment barriers, laying a foundational first step and supplying on-the-job support. Managers and career navigators within Goodwill are trained to understand that some employees might require more in-depth assistance, coaching, and guidance through life's challenges.

Goodwill provides considerable in-person support, including coaching on potential career paths, discussing aspirations, and offering a roadmap to success. For those coming out of incarceration, this support is essential, especially given that these individuals may be more inclined to seek help from nonprofits like Goodwill rather than other institutions.

Goodwill Collaborates With Employers to Highlight Potential of Individuals With Criminal Records

Goodwill collaborates with employers to showcase the potential of individuals with criminal records, fostering partnerships that create employment opportunities for the formerly incarcerated and other marginalized groups. Employers frequently observe that when Goodwill participants are employed, they prove to be well-integrated, committed, and high-performing members of the workforce, attributes that are crucial for their future success.

Many Employers Find Goodwill Participants As Committed, Integrated, and High-Performing

A study by the Society for Human Resource Management (SHRM) supports the notion tha ...

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Employment Challenges for Former Inmates and Goodwill's Solutions

Additional Materials

Clarifications

  • Recidivism cycle is the pattern where individuals who were previously incarcerated reoffend and return to prison. This cycle can be challenging to break due to factors like limited job opportunities and social stigma. Goodwill aims to disrupt this cycle by providing employment support and opportunities for former inmates.
  • Former inmates face significant employment barriers due to factors like stigma associated with their criminal records, lack of job skills or experience, limited access to education and training programs while incarcerated, and challenges in securing stable housing post-release. These barriers often make it difficult for them to compete in the job market and secure sustainable employment opportunities, leading to higher rates of unemployment and potential recidivism.
  • Second chance job fairs are events organized to provide employment opportunities specifically for individuals with criminal records or those who have been previously incarcerated. These fairs aim to connect these individuals with employers who are open to hiring them, offering a chance to reintegrate into the workforce and break the cycle of recidivism. The job fairs often feature employers who are willing to consider candidates based on their qualifications and potential, rather than solely focusing on their criminal history. This initiative helps create pathways for individuals with past involvement in the criminal justice system to secure meaningful employment and rebuild their lives.
  • Career navigators are professionals who provide guidance and support to individuals seeking employment, especially those facing barriers like a criminal record. They help navigate the job search process, offer coaching on career development, and provide assistance in overcoming challenges to secure and maintain employment. Career navigators play a crucial role in helping individuals transition into the workforce successfully, offering personalized support tailored to the specific needs of each person. Their goal is to empower individuals to achieve long-term career stability and advancement opportunities.
  • The Society for Human Resource Management (SHRM) is a professional association that focuses on human resources management. It provides resources, education, and networking opportunities for HR professionals. SHRM conducts research on workplace issues and offers various surveys to gather insights for HR professionals and business leaders. SHRM has a global presence with numerous chapters worldwide.
  • Steve Preston focuses on Goodwill's mission activities, particularly in uplifting and empowering individuals who are rebuilding their lives post-incarceration. He is conducting an interview series with previously incarcerated individuals who have benefited from Goodwill's support, with plans to launch it in the spring. This effort showcases Goodwill's commitment to supporting and empowering those seeking to reintegrate into society after incarceration. Steve Preston's role underscores Goodwill's dedication to providing opportunities for personal growth and success for individuals with criminal records.
  • Former inmates who participate in Goodwill's programs often share testimonies about the personal support they receive. This support can include assistance in acquiring digital and trade skills, guidance on career paths, and emotional encouragement. These testimonials highlight the impact of Goodwill's dedicated efforts in help ...

Counterarguments

  • While Goodwill's programs are beneficial, they may not be available in all areas, potentially limiting access for some former inmates.
  • The success of Goodwill's programs depends on the willingness of employers to hire former inmates, which may not reflect the broader employment market's attitudes.
  • Goodwill's training and job opportunities may not align with the interests or skills of all former inmates, potentially limiting their effectiveness for some individuals.
  • The stigma associated with having a criminal record may still present significant barriers despite Goodwill's efforts, and societal attitudes may take longer to change than program implementation.
  • Goodwill's resources might be stretched thin if there is a high demand for their services, potentially affecting the quality of support and training provided.
  • The success stories highlighted by Goodwill may not represent the average experience of all participants in their programs.
  • There may be other organizations or programs that are also effective in helping former inmates find employment, suggesting that a multi-faceted approach could ...

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The Goodwill You Don't Know with CEO Steve Preston

Goodwill's Partnerships With Communities and Government Agencies

Goodwill establishes deep roots within communities and collaborates with governmental entities to provide job training and employment opportunities, particularly for populations facing employment barriers.

Goodwill's Decentralized Model of 153 Affiliates Engages and Understands Community-Specific Needs and Resources

Goodwill's decentralized model includes 153 separate, independent 501(c)(3) organizations, each led by local CEOs and supported by local boards and contributors. This structure underscores the importance of local knowledge and commitment since job opportunities are specific to each community, and Goodwill aims to train people for these local job opportunities.

Local Goodwill organizations create unique programs tailored to the specific needs of their communities. In Texas, for example, they offer fully accredited high schools within local prisons. Additionally, job fairs and training programs organized by Goodwill serve as vital resources and indicate collaboration with community organizations that deal with formerly incarcerated individuals, including parole officers. People often find their way to Goodwill services through various community referrals when leaving incarceration. Goodwill ensures visibility and awareness of their offerings in each community through targeted marketing efforts. The ASPIRE program in Kentucky exemplifies Goodwill’s commitment to providing professional development training to incarcerated individuals, preparing them for a successful career post-release with skills such as financial and digital literacy, communication, and behavioral health education.

Goodwill Collaborates With the Federal Government and Employers to Offer Job Training and Employment Opportunities, Expanding Pathways For Those Facing Barriers

Goodwill's collaboration with employers and the federal government equips individuals with disabilities, among others facing employment barriers, with the support they need. Through business contracts, they facilitate job training and employment opportunities tailored to this demographic. Goodwill's national programs, like those run for the Departme ...

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Goodwill's Partnerships With Communities and Government Agencies

Additional Materials

Clarifications

  • A 501(c)(3) organization is a type of nonprofit in the U.S. that is tax-exempt and operates for charitable, educational, religious, or other specified purposes. This status allows them to receive tax-deductible donations and certain benefits. Goodwill's affiliates are structured as separate 501(c)(3) organizations, each with its own local leadership and governance.
  • The ASPIRE program in Kentucky is an initiative by Goodwill that focuses on providing professional development training to incarcerated individuals. It aims to equip them with essential skills like financial and digital literacy, communication, and behavioral health education to help them succeed in their careers after release from prison. Goodwill tailors the program to meet the specific needs of individuals in Kentucky's correctional facilities, offering support and resources to facilitate their reentry into the workforce. The program exemplifies Goodwill's commitment to helping formerly incarcerated individuals transition to sustainable employment opportunities.
  • Department of Labor programs are initiatives run by the U.S. Department of Labor to support workforce development and employment opportunities. These programs often target specific groups, such as individuals with disabilities or those facing barriers to employment, providing training and job placement services. Goodwill collaborates with the Department of Labor to administer programs that align with their mission of helping individuals secure meaningful employment. The programs are designed to address the unique needs and skills of participants, aiming to enhance their employability and career prospects.
  • Digital literacy encompasses the skills and knowledge needed to effectively navigate and utilize digital technologies for various purposes, such as accessing information, communicating, and problem-solving. It involves understanding how to use digital tools, critically evaluate online information, and engage with digital media responsibly. Digi ...

Counterarguments

  • The decentralized model, while beneficial for addressing local needs, may lead to inconsistencies in service quality and program effectiveness across different affiliates.
  • Local customization of programs, although intended to meet specific community needs, might result in a lack of standardization, making it difficult to measure the overall impact of Goodwill's initiatives.
  • Collaboration with government agencies and employers is positive, but it may also lead to a reliance on public funding and policy changes that could affect the stability and sustainability of programs.
  • The focus on job training and employment opportunities for individuals facing barriers is commendable, but it may not address other systemic issues that contribute to unemployment, such as education disparities or discrimination.
  • While Goodwill aims to provide job training for local opportunities, the rapidly changing job market may require more agile and frequent updates to training programs than a large organization can provide.
  • Centralized program design might not be flexible enough to address the rapidly evolving technological landscape and the specific needs of d ...

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