In this episode of Acquired, the story behind Mars Inc. unfolds, starting with the early beginnings of Frank Clarence Mars and his son Forrest Mars Sr. From Frank's initial candy business failure to Forrest's creation of the iconic Milky Way and M&M's, the Mars family built an innovative empire through unconventional management strategies and ambitious diversification.
The blurb unravels the company's entrepreneurial journey, revealing how its founders laid the foundation for Mars' iconic brands through innovative marketing and strategic retail tactics. It also highlights the brand's subsequent expansion into pet care and other industries, culminating in its recent multi-billion dollar acquisition of Kellogg's snacks division.
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Frank Clarence Mars developed a passion for candy-making as a child after contracting polio and spending time with his mother Elva. At 19, he started his own candy company in Minneapolis, selling primarily wholesale, though it failed by 1910.
Forrest Mars Sr. innovated by creating the Milky Way bar after discussing turning a milkshake into a candy bar. He later partnered with William Murray at Hershey to create M&M's, recognizing their potential for military use and civilian consumption. During World War II, M&M's flourished thanks to Hershey's chocolate supply and military sales. Forrest gradually took control of the entire Mars empire.
Forrest implemented unconventional, ambitious management strategies inspired by DuPont. He created an open office culture, tied pay to performance, and empowered employees with quality control. Obsessed with maximizing return on total assets (ROTA), he retooled factories for efficiency.
Forrest strategically diversified into pet food, acquiring Chapel Brothers, and rice, co-founding Uncle Ben's Rice. His unique approach entrenched Mars as an innovative conglomerate.
Mars excelled through innovative marketing like the "melts in your mouth, not in your hand" slogan for M&M's. They personified M&M's characters and tied brands to cultural icons. Strategic retail placement near cash registers gave them a competitive edge.
In 2008, Mars acquired Wrigley with Berkshire Hathaway's backing. The pet care division accounts for 59% of Mars' revenue. Key acquisitions include Royal Canin, Banfield Pet Hospitals, and VCA.
Recently, Mars announced the $35.9 billion acquisition of Kellogg's snacks division Kelanova, planning to leverage its brands and distribution.
The leadership transitioned from Forrest Mars Sr. to his sons Forrest Jr. and John, then granddaughter Jackie. Under them, Mars expanded globally while unifying brand identities. They maintained Mars' efficiency focus and reinvested in R&D and long-term initiatives.
1-Page Summary
Tracing back the origins of the Mars company, the narrative begins with Frank Clarence Mars' early setbacks, and later, the rise of Mars candy business under Forrest Mars Sr.
Frank Clarence Mars developed a passion for candy-making during his childhood when he contracted polio which led to spending more time with his mother Elva, baking candies using the extra flour brought home by his father. Frank turned this interest in candy-making into an entrepreneurial venture at the age of 19 in 1902 by starting his own company in Minneapolis, primarily selling his creations and other candies wholesale to local retailers and drugstores at a time when chocolate was not as widespread in America.
Despite his efforts, Frank’s company went bankrupt by 1910 due to challenges such as the perishable nature of candy. His subsequent ventures in Seattle and Tacoma suffered similar fates, leading to bankruptcy. Nevertheless, Frank persisted and returned to Minneapolis, starting another candy company which eventually became Mars Incorporated. This fourth venture stood out due to its introduction of buttercream truffles and Patricia's chocolates, with business eventually growing to a revenue of around a hundred thousand dollars. Still, initial attempts to break into the candy bar market with the Mar-O-Bar in 1922 did not meet with success until a pivotal conversation with his son Forrest Mars led to the creation of the Milky Way bar.
Forrest Mars Sr. managed to expand and consolidate the Mars company, starting with the creation of the Milky Way bar after a lunchtime conversation regarding the potential of turning a malted milkshake into a candy bar.
Forrest's contribution to the Mars product line did not stop there. He innovated further by observing the practical use of dragées, or candy-coated chocolate, which did not melt easily and were popular among soldiers. This led to his collaboration with William Murray of Hershey and the formation of the company Mars and Murray, with Forrest owning 80% and Bruce Murray, William’s son, holding 20%. Together, they established M&M Limited and Forrest, recognizing the potential in military use and eventually for civilian consumption, launched M&M's in a packaging similar to Smarties.
During World War II, the importance of a chocolate product that could withstand high temperatures became ever more clear. M&M's capitalized on the wart ...
The early history and founding of the Mars company
Forrest Mars Sr.'s storied business legacy is one marked by ambitious management, a relentless pursuit of efficiency, and strategic diversification. From his early days at Yale to the expansion of the Mars company portfolio, his entrepreneurial journey is a quintessential example of strategic corporate management.
After transferring from Berkeley to Yale, Forrest Mars Sr. absorbed pivotal business lessons from his roommate's connection to Pierre S. DuPont of DuPont and General Motors. Learning about the DuPont planning system, Forrest graduated from Yale equipped to transform his father’s candy business.
Moving the business from Minneapolis to Chicago for better distribution opportunities, Forrest established an open office environment within Mars as early as the 1930s, eliminating executive perks and creating a culture of openness. He tied employee compensation heavily to company performance, with Mars employees initially earning three to four times the standard salary, which later evolved into twice as much. Pay was structured to incentivize like a partnership, using bonuses linked to the company's performance and individual punctuality to motivate employees.
Beyond compensation strategies, Forrest implemented quality control systems that allowed employees to stop production if they identified defects, even resulting in whole batches being discarded for a single fault. This reflects his management ethos of empowering his workforce and his focus on product excellence rather than micromanaging.
Forrest fostered a corporate culture obsessed with maximizing ROTA. Influenced by T.G. Rose's text on management, Forrest integrated ROTA into the company’s operational philosophy. He retooled the Chicago factory to increase mass production rates drastically and instituted the practice of constantly reassessing fixed assets like factories, ensuring the most efficient use based on current replacement costs.
Targeting an 18% ROTA across divisions imposed a principle that each company investment had to justify itself within five years, demanding high productivity relative to ...
Forrest Mars Sr.'s entrepreneurial journey and strategies
Mars' mastery of marketing, advertising, and retail distribution has made their candy brands household names. Innovative ad campaigns and strategic brand identity moves have been central to their success.
Mars’ commitment to innovation in marketing and advertising has been a cornerstone of its strategy for building candy brands that resonate with consumers.
After World War II, Forrest Mars Sr. and Bruce Murray had to relaunch M&M's as a consumer candy. Forrest Mars Sr. recognized the importance of marketing and hired Ted Bates & Company to perform a comprehensive market study. This move led to the creation of the slogan, "The milk chocolate that melts in your mouth, not in your hand," which appealed to parents by emphasizing the tidiness of the candy. M&M's sponsorship of popular kids' television shows helped reinforce their marketing to both parents and children.
Creating memorable characters and associating brands with cultural icons have been key to Mars' marketing strategy.
Mars innovated in commercials by using computer-generated M&M's characters as early as 1994, shortly after the breakthrough CGI in "Jurassic Park." The company also made waves with its 1995 campaign where they announced the removal of tan M&Ms and held a public vote for a new color, which engaged millions of Americans. The introduction of characters with the M&M's and their consistent use, from early TV commercials to their presence in places like Disney World, has crafted strong associations with holidays and cultural moments.
Mars has successfully tied their brands, like Snickers, to cultural events and icons. They have associated Snickers with the NFL, the Olympics, and the music of the Rolling Stones, cementing the brand in the intersection ...
The marketing and branding that built Mars' iconic candy brands
As a candy and pet care conglomerate, Mars, Inc. has successfully expanded its footprint through various strategic acquisitions. The company's notable entries into the gum/mint business and pet care industry, along with the acquisition of Kellogg's snacks division, demonstrate Mars' approach to diversification and growth.
In 2008, Mars made a significant move by acquiring the Wrigley company with the support of Berkshire Hathaway, involving Warren Buffett and Charlie Munger. The deal was financed with Mars paying $11 billion directly, obtaining $5.7 billion in bank debt from Goldman Sachs, and with Berkshire Hathaway contributing approximately $6.5 billion. The Berkshire financing included a $4.4 billion loan at an 11.45% interest rate and a $2.1 billion equity investment in the newly created Wrigley subsidiary.
By 2013, Mars repurchased Berkshire's debt portion at a $680 million premium, before buying out the equity portion in 2016 for $4.6 billion, giving Berkshire a substantial return on its investment. Buffett's involvement in the deal provided Wrigley shareholders with a reputational guarantee, ensuring confidence in the acquisition.
The fine details of how Mars integrated Wrigley while allowing it to maintain its brand identity were not disclosed in the podcast, but the discussion implicitly suggests that Wrigley continues to operate with a degree of autonomy as a subsidiary.
Mars began its foray into pet care in 1935 and has since become a dominant player in the industry. An indication of the company's commitment to pet care is highlighted by the fact that out of Mars' $50 billion in annual revenue, $18 billion comes from snacking and a majority 59% is derived from the pet care segment, which employs nearly 100,000 of the company's 140,000 employees.
Mars holds a significant ownership of thousands of pet hospitals across the United States, including Banfield Pet Hospital which it wholly acquired from PetSmart in 2015. Moreover, Mars successfully acquired Royal Canin, and it keeps original brands like VCA and Banfield separate, which has allowed Mars to consolidate the fragmented pet care value chain further.
The narrative around Mars' strategy suggests that the company under ...
Mars' diversification and growth into other industries
Forrest Mars Sr. handed over the company to his children, Forrest Jr., John, and later, his granddaughter, Jackie Mars, each inheriting a third of the business. Forrest Mars Jr. and John Mars became co-CEOs and maintained the company's private and decentralized culture. Under their leadership, the company's revenue grew from $800 million to $20 billion, largely through globalization and key business strategies. Jackie Mars eventually joined the leadership team as the business continued to flourish on an international scale.
The succeeding generations drove global expansion, entering markets in Japan, China, Russia, the Middle East, and South America. In 1984, Mars began sponsoring the Olympics, leveraging such global sponsorships to expand its brand presence. Alongside this expansion, the company made strategic moves to unify product branding, standardizing names like "Snickers" across the globe – a move not commonly seen among competitors.
The transition to professional management and continued global expansion
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