Podcasts > Acquired > Mars Inc. (the chocolate story)

Mars Inc. (the chocolate story)

By Ben Gilbert and David Rosenthal

In this episode of Acquired, the story behind Mars Inc. unfolds, starting with the early beginnings of Frank Clarence Mars and his son Forrest Mars Sr. From Frank's initial candy business failure to Forrest's creation of the iconic Milky Way and M&M's, the Mars family built an innovative empire through unconventional management strategies and ambitious diversification.

The blurb unravels the company's entrepreneurial journey, revealing how its founders laid the foundation for Mars' iconic brands through innovative marketing and strategic retail tactics. It also highlights the brand's subsequent expansion into pet care and other industries, culminating in its recent multi-billion dollar acquisition of Kellogg's snacks division.

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Mars Inc. (the chocolate story)

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Mars Inc. (the chocolate story)

1-Page Summary

The early history and founding of the Mars company

Frank Clarence Mars' early life and beginnings in the candy business

Frank Clarence Mars developed a passion for candy-making as a child after contracting polio and spending time with his mother Elva. At 19, he started his own candy company in Minneapolis, selling primarily wholesale, though it failed by 1910.

The rise of the Mars candy business under Forrest Mars Sr.

Forrest Mars Sr. innovated by creating the Milky Way bar after discussing turning a milkshake into a candy bar. He later partnered with William Murray at Hershey to create M&M's, recognizing their potential for military use and civilian consumption. During World War II, M&M's flourished thanks to Hershey's chocolate supply and military sales. Forrest gradually took control of the entire Mars empire.

Forrest Mars Sr.'s entrepreneurial journey and strategies

Forrest implemented unconventional, ambitious management strategies inspired by DuPont. He created an open office culture, tied pay to performance, and empowered employees with quality control. Obsessed with maximizing return on total assets (ROTA), he retooled factories for efficiency.

Forrest strategically diversified into pet food, acquiring Chapel Brothers, and rice, co-founding Uncle Ben's Rice. His unique approach entrenched Mars as an innovative conglomerate.

The marketing and branding that built Mars' iconic candy brands

Mars excelled through innovative marketing like the "melts in your mouth, not in your hand" slogan for M&M's. They personified M&M's characters and tied brands to cultural icons. Strategic retail placement near cash registers gave them a competitive edge.

Mars' diversification and growth into other industries

In 2008, Mars acquired Wrigley with Berkshire Hathaway's backing. The pet care division accounts for 59% of Mars' revenue. Key acquisitions include Royal Canin, Banfield Pet Hospitals, and VCA.

Recently, Mars announced the $35.9 billion acquisition of Kellogg's snacks division Kelanova, planning to leverage its brands and distribution.

The transition to professional management and continued global expansion

The leadership transitioned from Forrest Mars Sr. to his sons Forrest Jr. and John, then granddaughter Jackie. Under them, Mars expanded globally while unifying brand identities. They maintained Mars' efficiency focus and reinvested in R&D and long-term initiatives.

1-Page Summary

Additional Materials

Counterarguments

  • While Frank Mars' early passion for candy-making is noted, it's important to consider that many entrepreneurs have similar early interests that do not always directly lead to successful business ventures; passion alone is not a guarantee of success.
  • The success of Forrest Mars Sr. in creating the Milky Way bar and M&M's could be seen as not solely due to his innovation but also due to timing, market conditions, and collaborations with existing companies like Hershey.
  • The flourishing of M&M's during World War II might be attributed not only to strategic foresight but also to the context of the war, which created unique demand for non-perishable food items.
  • Forrest Mars Sr.'s unconventional management strategies, while successful, may not be universally applicable or beneficial in all company cultures or industries.
  • Tying pay to performance can be effective, but it also has potential downsides, such as fostering a competitive rather than collaborative work environment.
  • The focus on maximizing ROTA and retooling factories for efficiency, while beneficial for the company's bottom line, might overlook other important factors such as employee well-being or long-term sustainability.
  • Diversification into pet food and rice was a strategic move, but it could also be argued that such expansion moves a company away from its core competencies and may lead to overextension.
  • Innovative marketing and strategic retail placement have been key to Mars' success, but these strategies also contribute to consumerism and may have environmental and health implications due to the promotion of candy and snack foods.
  • The acquisition of Wrigley and other companies reflects Mars' growth strategy, but large acquisitions can sometimes lead to challenges in integration, company culture clashes, and regulatory scrutiny.
  • The transition to professional management and global expansion are common in family businesses, but they can also lead to a loss of the original entrepreneurial spirit and a dilution of company values.
  • While Mars has focused on efficiency and reinvestment in R&D, critics might argue that such a focus could come at the expense of other important areas, such as corporate social responsibility or employee satisfaction.

Actionables

- You can explore a childhood interest by dedicating one hour each week to learning or practicing a skill reminiscent of your early passions, such as candy-making, through online tutorials or local workshops, to reignite that spark of creativity and possibly discover a new hobby or business idea.

  • By setting aside a specific time each week, you create a routine that can lead to skill development. For example, if you were fascinated by astronomy as a child, you might spend this time stargazing with a telescope or taking an online course in astronomy. This could evolve into a blog about celestial events or even a small business organizing stargazing events.
  • You can apply the concept of tying pay to performance in your personal life by setting up a reward system for achieving personal goals, such as treating yourself to a nice dinner after completing a month-long fitness challenge or buying a small gift for yourself after finishing a big project at work.
  • This strategy mirrors the incentive-based approach to motivation. For instance, if you aim to read more books, you could reward yourself with a new book purchase for every five books you finish. This not only encourages you to reach your goals but also makes the process more enjoyable.
  • You can maximize your personal efficiency by auditing your daily routines and identifying one process each month to streamline, such as meal prepping on Sundays to save time on cooking throughout the week or setting up automatic bill payments to avoid late fees and manage finances better.
  • By focusing on one routine at a time, you avoid feeling overwhelmed and can gradually build a more efficient lifestyle. For example, if you find yourself spending too much time on email, you might set specific times for checking your inbox or use email sorting tools to reduce clutter and save time.

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Mars Inc. (the chocolate story)

The early history and founding of the Mars company

Tracing back the origins of the Mars company, the narrative begins with Frank Clarence Mars' early setbacks, and later, the rise of Mars candy business under Forrest Mars Sr.

Frank Clarence Mars' early life and beginnings in the candy business

Frank contracts polio as a child, leading to an interest in candy-making with his mother

Frank Clarence Mars developed a passion for candy-making during his childhood when he contracted polio which led to spending more time with his mother Elva, baking candies using the extra flour brought home by his father. Frank turned this interest in candy-making into an entrepreneurial venture at the age of 19 in 1902 by starting his own company in Minneapolis, primarily selling his creations and other candies wholesale to local retailers and drugstores at a time when chocolate was not as widespread in America.

Frank starts his own candy company in 1902, but it fails after a few years

Despite his efforts, Frank’s company went bankrupt by 1910 due to challenges such as the perishable nature of candy. His subsequent ventures in Seattle and Tacoma suffered similar fates, leading to bankruptcy. Nevertheless, Frank persisted and returned to Minneapolis, starting another candy company which eventually became Mars Incorporated. This fourth venture stood out due to its introduction of buttercream truffles and Patricia's chocolates, with business eventually growing to a revenue of around a hundred thousand dollars. Still, initial attempts to break into the candy bar market with the Mar-O-Bar in 1922 did not meet with success until a pivotal conversation with his son Forrest Mars led to the creation of the Milky Way bar.

The rise of the Mars candy business under Forrest Mars Sr.

Forrest Mars Sr. managed to expand and consolidate the Mars company, starting with the creation of the Milky Way bar after a lunchtime conversation regarding the potential of turning a malted milkshake into a candy bar.

Forrest Mars Sr. returns to the US and partners with William Murray at Hershey to create M&M's

Forrest's contribution to the Mars product line did not stop there. He innovated further by observing the practical use of dragées, or candy-coated chocolate, which did not melt easily and were popular among soldiers. This led to his collaboration with William Murray of Hershey and the formation of the company Mars and Murray, with Forrest owning 80% and Bruce Murray, William’s son, holding 20%. Together, they established M&M Limited and Forrest, recognizing the potential in military use and eventually for civilian consumption, launched M&M's in a packaging similar to Smarties.

M&M's takes off during World War II, becoming a huge success

During World War II, the importance of a chocolate product that could withstand high temperatures became ever more clear. M&M's capitalized on the wart ...

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The early history and founding of the Mars company

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Actionables

  • You can explore a childhood hobby or interest to find a potential business idea, just as Frank Mars's interest in candy-making began in his youth. Start by revisiting activities you enjoyed as a child, whether it's drawing, building models, or gardening, and consider how you could turn that passion into a modern business venture. For example, if you loved drawing, you might start a custom illustration service for social media content.
  • You might develop a product that solves a common problem, taking inspiration from the creation of M&M's, which addressed the issue of chocolate melting. Identify everyday annoyances or challenges you encounter and brainstorm product ideas that could offer a solution. If you notice your phone battery always dies when you're out, consider designing a compact, eco-friendly charging device that's easy to carry.
  • Consider partnering with a friend or acquaintance who has complementary s ...

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Mars Inc. (the chocolate story)

Forrest Mars Sr.'s entrepreneurial journey and strategies

Forrest Mars Sr.'s storied business legacy is one marked by ambitious management, a relentless pursuit of efficiency, and strategic diversification. From his early days at Yale to the expansion of the Mars company portfolio, his entrepreneurial journey is a quintessential example of strategic corporate management.

Forrest Mars Sr.'s ambitious and unconventional management style

After transferring from Berkeley to Yale, Forrest Mars Sr. absorbed pivotal business lessons from his roommate's connection to Pierre S. DuPont of DuPont and General Motors. Learning about the DuPont planning system, Forrest graduated from Yale equipped to transform his father’s candy business.

Moving the business from Minneapolis to Chicago for better distribution opportunities, Forrest established an open office environment within Mars as early as the 1930s, eliminating executive perks and creating a culture of openness. He tied employee compensation heavily to company performance, with Mars employees initially earning three to four times the standard salary, which later evolved into twice as much. Pay was structured to incentivize like a partnership, using bonuses linked to the company's performance and individual punctuality to motivate employees.

Beyond compensation strategies, Forrest implemented quality control systems that allowed employees to stop production if they identified defects, even resulting in whole batches being discarded for a single fault. This reflects his management ethos of empowering his workforce and his focus on product excellence rather than micromanaging.

Forrest's focus on efficiency and return on total assets (ROTA)

Forrest fostered a corporate culture obsessed with maximizing ROTA. Influenced by T.G. Rose's text on management, Forrest integrated ROTA into the company’s operational philosophy. He retooled the Chicago factory to increase mass production rates drastically and instituted the practice of constantly reassessing fixed assets like factories, ensuring the most efficient use based on current replacement costs.

Targeting an 18% ROTA across divisions imposed a principle that each company investment had to justify itself within five years, demanding high productivity relative to ...

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Forrest Mars Sr.'s entrepreneurial journey and strategies

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Counterarguments

  • While Forrest Mars Sr.'s open office environment was innovative, it could be argued that such environments can sometimes lead to distractions and a lack of privacy, which may not be conducive to productivity for all types of employees.
  • Tying employee compensation heavily to company performance can be a double-edged sword, potentially leading to stress and short-termism among employees, as well as issues during economic downturns when company performance may decline for reasons beyond the employees' control.
  • The strategy of linking bonuses to individual punctuality, while incentivizing, might not account for the complexity of individual circumstances and could potentially create a punitive culture for those facing challenges outside of work.
  • The quality control system that allowed employees to stop production might have led to increased costs and potential waste, which could be seen as inefficient in certain business contexts.
  • An 18% ROTA target across divisions is ambitious, but such high targets could also pressure managers to make decisions that prioritize short-term gains over long-term stability and growth.
  • The principle that each company investment had to justify itself within five years might discourage investment in long-term innovation or infrastructure that could take longer to pay off but might be crucial for sustainable growth.
  • Diversification into pet food and rice was successful for Mar ...

Actionables

  • You can learn from industry leaders by reading biographies or case studies of influential figures in your field to understand their decision-making processes and apply similar thinking to your own career or business ventures.
    • By studying the lives and strategies of successful individuals, you can gain insights into how they navigated challenges and opportunities. For example, if you're in the tech industry, reading about Steve Jobs or Elon Musk could provide valuable lessons on innovation and leadership that you can emulate in your own way.
  • You can enhance your work environment by rearranging your workspace to encourage collaboration and communication among team members, even if it's just moving desks around or creating common areas for discussion.
    • An open and collaborative workspace can lead to increased creativity and problem-solving. If you work from home, this could mean setting up a virtual 'open office' hour where team members are encouraged to share ideas and feedback freely.
  • You can link personal goa ...

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Mars Inc. (the chocolate story)

The marketing and branding that built Mars' iconic candy brands

Mars' mastery of marketing, advertising, and retail distribution has made their candy brands household names. Innovative ad campaigns and strategic brand identity moves have been central to their success.

Mars' innovative marketing and advertising campaigns

Mars’ commitment to innovation in marketing and advertising has been a cornerstone of its strategy for building candy brands that resonate with consumers.

The "melts in your mouth, not in your hand" slogan for M&M's

After World War II, Forrest Mars Sr. and Bruce Murray had to relaunch M&M's as a consumer candy. Forrest Mars Sr. recognized the importance of marketing and hired Ted Bates & Company to perform a comprehensive market study. This move led to the creation of the slogan, "The milk chocolate that melts in your mouth, not in your hand," which appealed to parents by emphasizing the tidiness of the candy. M&M's sponsorship of popular kids' television shows helped reinforce their marketing to both parents and children.

Mars' focus on brand identity and customer associations

Creating memorable characters and associating brands with cultural icons have been key to Mars' marketing strategy.

Personalifying the M&M's characters to create a memorable brand

Mars innovated in commercials by using computer-generated M&M's characters as early as 1994, shortly after the breakthrough CGI in "Jurassic Park." The company also made waves with its 1995 campaign where they announced the removal of tan M&Ms and held a public vote for a new color, which engaged millions of Americans. The introduction of characters with the M&M's and their consistent use, from early TV commercials to their presence in places like Disney World, has crafted strong associations with holidays and cultural moments.

Tying Snickers and other brands to cultural touchstones like the Rolling Stones

Mars has successfully tied their brands, like Snickers, to cultural events and icons. They have associated Snickers with the NFL, the Olympics, and the music of the Rolling Stones, cementing the brand in the intersection ...

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The marketing and branding that built Mars' iconic candy brands

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Counterarguments

  • While Mars' marketing strategies have been successful, they could potentially contribute to unhealthy eating habits by promoting candy consumption, especially among children.
  • The focus on innovative marketing and advertising might overshadow the importance of product quality and nutritional value in the company's strategy.
  • The slogan "melts in your mouth, not in your hand" could be criticized for not addressing the actual nutritional content of M&M's, which is a concern in an increasingly health-conscious society.
  • Personalizing M&M's characters and creating memorable brand identities may lead to over-commercialization, which can detract from the authenticity of the brand.
  • Tying candy brands to cultural touchstones like the Rolling Stones could be seen as an attempt to leverage nostalgia and celebrity status rather than focusing on the intrinsic value of the product.
  • The strategic placement of candy near cash registers, while effective for impulse buys, could be criticized for encouraging impulsive and potentially unhealthy purchasing decisions.
  • Influencing retailers to give Mars products prominent shelf space could be seen as monopolistic, poten ...

Actionables

  • You can craft a personal slogan that encapsulates your unique strengths or goals, similar to how a catchy slogan can define a brand. For instance, if you're known for your organizational skills, your slogan could be "Bringing order to chaos, one plan at a time." Use this slogan in your email signature, on your personal website, or as a personal mantra to reinforce your identity and intentions to others.
  • Develop a signature style or symbol that represents your personal brand, taking inspiration from the way memorable characters can embody a brand's identity. This could be a distinct color scheme you wear, a unique accessory, or even a consistent way of greeting people. By doing so, you create a visual and behavioral 'brand' that people will associate with you, making you more memorable in both professional and social settings.
  • Optimize the placement of your importa ...

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Mars Inc. (the chocolate story)

Mars' diversification and growth into other industries

As a candy and pet care conglomerate, Mars, Inc. has successfully expanded its footprint through various strategic acquisitions. The company's notable entries into the gum/mint business and pet care industry, along with the acquisition of Kellogg's snacks division, demonstrate Mars' approach to diversification and growth.

Mars' acquisition of Wrigley and entry into the gum/mint business

In 2008, Mars made a significant move by acquiring the Wrigley company with the support of Berkshire Hathaway, involving Warren Buffett and Charlie Munger. The deal was financed with Mars paying $11 billion directly, obtaining $5.7 billion in bank debt from Goldman Sachs, and with Berkshire Hathaway contributing approximately $6.5 billion. The Berkshire financing included a $4.4 billion loan at an 11.45% interest rate and a $2.1 billion equity investment in the newly created Wrigley subsidiary.

By 2013, Mars repurchased Berkshire's debt portion at a $680 million premium, before buying out the equity portion in 2016 for $4.6 billion, giving Berkshire a substantial return on its investment. Buffett's involvement in the deal provided Wrigley shareholders with a reputational guarantee, ensuring confidence in the acquisition.

Mars integrates Wrigley while allowing it to maintain its own brand identity

The fine details of how Mars integrated Wrigley while allowing it to maintain its brand identity were not disclosed in the podcast, but the discussion implicitly suggests that Wrigley continues to operate with a degree of autonomy as a subsidiary.

Mars' move into the pet care industry

Mars began its foray into pet care in 1935 and has since become a dominant player in the industry. An indication of the company's commitment to pet care is highlighted by the fact that out of Mars' $50 billion in annual revenue, $18 billion comes from snacking and a majority 59% is derived from the pet care segment, which employs nearly 100,000 of the company's 140,000 employees.

Mars' acquisitions of Royal Canin, Banfield Pet Hospitals, and VCA

Mars holds a significant ownership of thousands of pet hospitals across the United States, including Banfield Pet Hospital which it wholly acquired from PetSmart in 2015. Moreover, Mars successfully acquired Royal Canin, and it keeps original brands like VCA and Banfield separate, which has allowed Mars to consolidate the fragmented pet care value chain further.

The narrative around Mars' strategy suggests that the company under ...

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Mars' diversification and growth into other industries

Additional Materials

Counterarguments

  • While Mars has successfully diversified, this strategy can also lead to overextension and dilution of the company's core competencies.
  • Acquisitions can sometimes lead to cultural clashes and integration challenges that can undermine the benefits of diversification.
  • The success of Mars' integration of Wrigley without detailed public information might mask underlying difficulties or inefficiencies that could be present but not visible externally.
  • Dominance in the pet care industry could raise concerns about monopolistic behavior and its impact on competition and consumer choice.
  • The focus on pet care and the high percentage of employees in that segment might suggest a vulnerability to sector-specific downturns or regulatory changes affecting pet care.
  • The acquisition of Banfield Pet Hospitals from PetSmart and other pet care entities could be scrutinized for potential antitrust issues or negative impacts on small, independent veterinary practices.
  • The narrative that high switching costs in the pet food business are beneficial could be challenged from a consumer perspective, as it may imply a lack of competition and potential for price inflation.
  • The acquisition o ...

Actionables

  • You can explore strategic partnerships by identifying local businesses with complementary products and proposing mutually beneficial collaborations. For example, if you make handmade soaps, partner with a local towel company to create gift sets, leveraging each other's customer bases for increased sales.
  • Consider diversifying your personal investments by researching industries outside your current knowledge. Start by allocating a small portion of your investment portfolio to a different sector, like technology or healthcare, to spread risk and potentially tap into new growth areas.
  • Reflect on your personal brand and think about how you can ma ...

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Mars Inc. (the chocolate story)

The transition to professional management and continued global expansion

The handover from Forrest Mars Sr. to his sons and granddaughter

Forrest Mars Sr. handed over the company to his children, Forrest Jr., John, and later, his granddaughter, Jackie Mars, each inheriting a third of the business. Forrest Mars Jr. and John Mars became co-CEOs and maintained the company's private and decentralized culture. Under their leadership, the company's revenue grew from $800 million to $20 billion, largely through globalization and key business strategies. Jackie Mars eventually joined the leadership team as the business continued to flourish on an international scale.

Mars' global expansion and unification of brand identities

The succeeding generations drove global expansion, entering markets in Japan, China, Russia, the Middle East, and South America. In 1984, Mars began sponsoring the Olympics, leveraging such global sponsorships to expand its brand presence. Alongside this expansion, the company made strategic moves to unify product branding, standardizing names like "Snickers" across the globe – a move not commonly seen among competitors.

Mars' continu ...

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The transition to professional management and continued global expansion

Additional Materials

Actionables

  • You can explore family business dynamics by starting a small venture with relatives, focusing on clear roles and shared values to foster unity and long-term success. For example, if you and a sibling have a passion for baking, you could start a home-based cookie business, with one handling the baking and the other managing sales and marketing, ensuring that both of you agree on core values like quality and customer service.
  • You can enhance your personal brand by adopting a consistent identity across different platforms, similar to global product branding. For instance, if you're a freelance graphic designer, use the same profile picture, bio, and design style on all social media and professional networks to create a recognizable and professional image that potential clients will remember.
  • You can invest in your own growth by all ...

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