Is bias training a good solution to workplace bias? What incident forced Starbucks to reevaluate how they handle racism? How is moral credentialing a threat to racism progression? In her book Biased, Dr. Jennifer Eberhardt discusses bias training at work and uses the 2018 Starbucks incident as a case study. Many companies used biased training as a crutch because they don’t know how else to deal with racism but it may not be the perfect solution. Here’s some background on the Starbucks incident and a discussion on whether bias training is effective or not.
Bias Training in the Workplace: Does It Work?
