What makes people buy? Are most consumer decisions rational (as most of us would like to believe) or emotional (driven by impulses)? When a customer is faced with the option of buying a product or service, she can do one of three things: she can buy it, she can buy a competitor’s product, or she can buy nothing. In any case, this decision will be driven by her emotions: buying decisions are emotional, not rational. In this article, we’ll take a look at the drives and emotions behind the consumer decision-making process.
Buying Decisions—Are They Emotional or Rational?
