The World's Best Book Summaries
Do you suffer from imposter syndrome? Do you want to feel more confident in yourself? Jemma Roedel says there are many ways to combat imposter syndrome and improve your self-confidence. Three of her strategies include doing things even when you’re afraid, advocating for yourself, and collecting evidence of your success. Here’s how to get over imposter syndrome with Roedel’s three strategies.
Why do women need to have leadership qualities in the workplace? What are specific qualities leaders should embrace? According to Jemma Roedel, the ability to be a good leader is one of the most important qualities of successful female leadership in the workplace. Good leaders guide and shape the people around them, and they help people in teams work together to reach common goals. Below, we’ll look at the qualities that make female leaders effective.
What are customers turned off by? What’s the importance of good customer service? In today’s fiercely competitive marketplace, businesses that fail to deliver exceptional service are destined for irrelevance. According to hotel manager Horst Schulze in Excellence Wins, this is because lackluster service can drive away even your most diehard fans. Continue reading to learn why every business needs to invest in exceptional customer service.
Is your work-life balance out of whack? Have you forgotten how to truly rest and enjoy leisure time? The live-to-work mentality has become deeply ingrained in our society, warping our relationship with rest and leisure. Many people find themselves unable to stop working, either because they’ve forgotten how to relax or believe they don’t deserve a break. Keep reading to explore three myths behind this toxic belief system that Tricia Hersey identifies in her book Rest Is Resistance.
Are you having trouble figuring out what the customer wants? Do you need tips for good customer service? Exceptional customer service is so crucial for business success. In Excellence Wins, Horst Schulze examines some specific tips that all employees can follow to deliver world-class service experiences. Let’s look at Schulze’s great customer service tips below.
Is rest more than just a break from work? Can taking time to relax actually be a way to fight back? Tricia Hersey advocates rest as a form of resistance. She challenges the beliefs of a society focused on constant productivity, arguing that rest is a way to heal from the damage of grind culture and imagine a better future. Keep reading to discover how rest can be a powerful tool for both personal and social change.
Do you know what your customers need and want? What are three things that all consumers desire? Building customer loyalty is all about going above and beyond to create the ideal customer experience. To do that, you have to pay attention to the customer, even if they don’t explicitly say what they want or need. Continue reading to learn how to satisfy customer needs and wants.
What is grind culture? How has society’s relentless focus on productivity affected your life? Tricia Hersey’s book Rest Is Resistance explores the concept of grind culture and its impact on society. She argues that this mindset, rooted in capitalism and white supremacy, has robbed us of essential human experiences and treats people like machines. Read more to learn about the origins of grind culture and how it has shaped our modern world.
Could your work environment use an upgrade? What are the main strategies for creating a space of positivity? Going above and beyond in fulfilling customer desires is vital for any organization striving to provide exceptional service. But savvy leadership also plays a key role in steering the company in a positive direction. Here’s how to create a positive working environment that’s fully committed to delighting customers.
Why do you need to accept your flaws? How can you overcome a desire to be perfect? To stay focused on your goals, you need to acknowledge your flaws. Adam Grant explains that many people suffer from perfectionism, which counterintuitively prevents them from doing their best work. Keep reading to learn how to overcome perfectionism so you can continue your personal growth.