The World's Best Book Summaries
What are the benefits of a customer-centric approach in business? Why is it advised to keep business strategies simple and straightforward? If you’re running a company, the customer should always be at the center of your focus. Anything other than that creates a complicated system that ultimately fails because projects grow out of control. Continue reading for a customer-centric approach that keeps things in moderation.
Do you show your employees you have trust in them? How should you create an environment of emotional safety at work? Trust at work goes a long way, especially from employers to employees. When an employee feels that sense of trust, you’re encouraging them to speak up when problems arise and work on solutions together. Find out how to create a feeling of emotional safety at work, according to The Unicorn Project by Gene Kim.
What are the best Unreasonable Hospitality quotes about the restaurant business? How did Eleven Madison Park become a fine dining establishment? Will Guidara first joined Eleven Madison Park in 2006, when the restaurant’s then-owner tapped Guidara and chef Daniel Humm to transform the restaurant into a fine-dining establishment. Guidara and Humm succeeded beyond their wildest dreams, garnering widespread acclaim and buying out the restaurant in 2011. Continue reading for Unreasonable Hospitality quotes that depict this restaurant journey.
How did Will Guidara come to work at Eleven Madison Park? What are the lessons he learned in hospitality from working at several restaurants? Eleven Madison Park, Will Guidara’s restaurant for several years, is known as one of the best restaurants in the world. But, the journey wasn’t easy. To be a manager of a high-quality restaurant requires a special amount of patience, flexibility, and expertise. Let’s look at lessons that Will Guidara learned in his career that he applied during his time at Eleven Madison Park.
What level of autonomy at work should you give to your employers? How do you find the balance of control as a manager? Will Guidara’s book Unreasonable Hospitality shares excellent lessons that anyone can apply to their career. One lesson is to find a good balance of control at work, letting your employees take initiative while also stepping in when needed. Here’s how to find that balance, according to Guidara.
Employee retention plays an important part in the development and success of any business. With fewer turnovers and top talent remaining in their jobs for a longer period of time, causes fewer stops and starts within the organization. However, achieving successful employee retention is often challenging, especially when there are many variables that influence this retention rate. You need to keep your employees happy in their roles, while also providing enough satisfaction that they don’t look elsewhere. According to one study by Gartner, 91% of HR leaders are concerned about employee turnover in the immediate future. To avoid becoming a
How did Eleven Madison Park get three Michelin Stars? What does it take to have a three-star fine-dining restaurant? Will Guidara joined Eleven Madison Park (EMP) in 2006 to transform the casual brasserie into a three-star fine-dining restaurant worthy of its spectacular location. By 2007, Guidara achieved that goal. We’ll detail what Guidara did to gain Eleven Madison Park’s Michelin Stars.
Have you read Simon Sinek’s books? Are you looking for discussion questions to use individually or with a group? Author Simon Sinek gives us a lot to talk about and act upon. We’ve put together several exercises based on the content in four of Sinek’s books. The exercises include questions that will help you discuss and implement each book’s ideas. Continue reading for Simon Sinek book club questions that will allow you to get even more out of Sinek’s books.
Why is restaurant communication so important? How did the prestigious restaurant Eleven Madison Park (EMP) thrive by prioritizing communication? In Unreasonable Hospitality, Will Guidara goes into detail about how he transformed the poor relationships at EMP by communicating the values of the restaurant. In return, the employees openly shared what they wanted the restaurant’s culture to look like. Keep reading to learn more about the importance of restaurant communication.
Why are small details important? In what ways did the top-notch restaurant Eleven Madison Park (EMP) pay attention to the finest details? Will Guidara owes EMP’s three stars to him and his employees giving attention to even the smallest details. He was wise to focus on the almost-unnoticed elements that can actually make or break a customer’s experience. Discover why you need to focus on the details if you’re aiming for excellence.