The World's Best Book Summaries
What are the most important negotiation and influencing skills to have? How can you make your offer look more attractive? Negotiations require more than just statistical skills. You also need to understand the psychology of negotiation and use influencing tactics to make your offer appeal to the other party. Keep reading to learn vital negotiation and influencing skills that you need to have.
What are commons signs of a toxic work environment? How do fear and blame break employees? The Unicorn Project by Gene Kim presents a fictional case study of Parts Unlimited, a once-mighty auto parts manufacturer that’s fallen behind the times and its competitors. This is mainly because of the soul-crushing work conditions it’s allowed to develop in its IT department. Let’s look at what Kim believes are symptoms of toxic company culture.
Do you have trouble guiding large group discussions? How should effective work meetings be conducted? In Fierce Conversations, Susan Scott provides a model that is intended to uncover all important details and perspectives of complex issues in large groups. This is important because organizations are multifaceted with individuals who have different perspectives on issues. To structure your large group discussion, Scott provides the following guidelines.
What are the benefits of a customer-centric approach in business? Why is it advised to keep business strategies simple and straightforward? If you’re running a company, the customer should always be at the center of your focus. Anything other than that creates a complicated system that ultimately fails because projects grow out of control. Continue reading for a customer-centric approach that keeps things in moderation.
Do you show your employees you have trust in them? How should you create an environment of emotional safety at work? Trust at work goes a long way, especially from employers to employees. When an employee feels that sense of trust, you’re encouraging them to speak up when problems arise and work on solutions together. Find out how to create a feeling of emotional safety at work, according to The Unicorn Project by Gene Kim.
What are the best Unreasonable Hospitality quotes about the restaurant business? How did Eleven Madison Park become a fine dining establishment? Will Guidara first joined Eleven Madison Park in 2006, when the restaurant’s then-owner tapped Guidara and chef Daniel Humm to transform the restaurant into a fine-dining establishment. Guidara and Humm succeeded beyond their wildest dreams, garnering widespread acclaim and buying out the restaurant in 2011. Continue reading for Unreasonable Hospitality quotes that depict this restaurant journey.
How did Will Guidara come to work at Eleven Madison Park? What are the lessons he learned in hospitality from working at several restaurants? Eleven Madison Park, Will Guidara’s restaurant for several years, is known as one of the best restaurants in the world. But, the journey wasn’t easy. To be a manager of a high-quality restaurant requires a special amount of patience, flexibility, and expertise. Let’s look at lessons that Will Guidara learned in his career that he applied during his time at Eleven Madison Park.
What level of autonomy at work should you give to your employers? How do you find the balance of control as a manager? Will Guidara’s book Unreasonable Hospitality shares excellent lessons that anyone can apply to their career. One lesson is to find a good balance of control at work, letting your employees take initiative while also stepping in when needed. Here’s how to find that balance, according to Guidara.
Employee retention plays an important part in the development and success of any business. With fewer turnovers and top talent remaining in their jobs for a longer period of time, causes fewer stops and starts within the organization. However, achieving successful employee retention is often challenging, especially when there are many variables that influence this retention rate. You need to keep your employees happy in their roles, while also providing enough satisfaction that they don’t look elsewhere. According to one study by Gartner, 91% of HR leaders are concerned about employee turnover in the immediate future. To avoid becoming a
How did Eleven Madison Park get three Michelin Stars? What does it take to have a three-star fine-dining restaurant? Will Guidara joined Eleven Madison Park (EMP) in 2006 to transform the casual brasserie into a three-star fine-dining restaurant worthy of its spectacular location. By 2007, Guidara achieved that goal. We’ll detail what Guidara did to gain Eleven Madison Park’s Michelin Stars.