Communication Archives

5 Accountability Exercises: Solve Issues & Preserve Relationships

Are any of your relationships strained because of an unresolved issue? Are you afraid that, if you address the issue, the relationship will be further damaged? Accountability conversations are the discussions we have when someone breaks a promise, violates a commitment, behaves badly, or fails to meet our expectations. In Crucial Accountability, communication and management experts explain how we can have these conversations in a way that resolves the issues while preserving the relationships. Read more for five accountability exercises that will help you implement the ideas in this universally relevant book.

How to Communicate Clearly: 3 Quick Tips for Accuracy

Do you tend to talk around your message rather than hit the nail on the head? Can you tell whether someone is tracking with you when you’re talking? James Williams explains that expressing yourself accurately and clearly is crucial. If you don’t, the other person will likely misunderstand you, and you’ll fail to achieve your goal for the conversation. He offers three tips for staying clear and on point. Read more to learn how to communicate clearly and get an accurate message across that’s likely to be understood.

How to Bargain With Information & the Ackerman Model

Are you well prepared for a negotiation? How do you make a good bargain that benefits both you and your opponent? When you’re face-to-face at the negotiating table, you want to strike the best possible deal. Experts have great advice on how to take advantage of new information and how to use the Ackerman model to craft your offer. Learn how to bargain by getting all the information you need to master the Ackerman model.

4 Core Communication Skills + Tips for Making Them Your Own

Do you have a reputation as a good listener? Does it feel like you have to repeat yourself a lot? Do you get easily triggered, or do you seem to set other people off emotionally? Communicating effectively with others is a crucial skill—it’s how we build and maintain relationships, solve problems, and accomplish tasks. However, James Williams explains that good communication skills don’t come naturally—instead, they’re built up over time through intentional practice. Keep reading to learn about four core communication skills and how to practice them in your everyday life.

How to Resolve Misunderstandings in Communication

Does “That’s not what I said” sound familiar? How often do you say it or hear it? No matter how careful you are with expressing yourself and listening to others, misunderstandings are bound to happen. Extend some grace to yourself and others, and develop a few skills that can help clear things up and smooth things over. Continue reading to learn how to resolve misunderstandings in communication.

Preparing to Negotiate: 4 Things to Check Off Your List

What are the best ways to prepare to negotiate? What factors should you consider before entering a negotiation? Experts agree that preparing to negotiate is essential. We’ll cover the main ways to prepare for a successful negotiation—by preparing for the worst, planning your moves and countermoves in advance, determining your boundaries for the negotiation, and understanding what kind of negotiator you’re going up against. Take your negotiation preparation tactics to the next level below.

Effective Feedback Discussions: 4 Ways to Avoid Defensiveness

Does feedback tend to bounce off your walls of defense? Do you shy away from giving feedback to others because of how they might react? Feedback can be gold. But, regardless of its value, it’s an inescapable part of life. So, it’s wise to learn how to give it, receive it, and respond to it well. In Communication Skills Training, James Williams shares advice on how to make the most of conversations that entail feedback. Read more to get four recommendations for breaking through defensiveness in order to have a constructive feedback discussion with anyone.

How to Prepare a Speech & Deliver It in 4 Simple Steps

Have you been asked to speak in front of a group? Where should you start? Whether you’re in school or on the job, you’re likely to be called upon to make a presentation. You might be asked to make a toast at a wedding or a eulogy at a memorial service. Opportunities for public speaking abound, and having the skills to prepare and deliver a talk can set you apart and put you ahead. Keep reading to learn how to prepare a speech and deliver it.

Managing Emotions in Communication: 4 Ways to Keep Your Cool

Do you tend to raise your voice or stop listening when you get frustrated? When you’re angry, do all of the right words come out in the right order? Emotions are a huge part of life. So is communication. When emotions and communication come together, the message often gets lost. That’s why James Williams identifies emotional control as a core communication skill. Continue reading to learn how to effectively handle emotions in communication.

Why a Culture of Candor Is Essential for Businesses

Why is candor important in organizations? How can you establish a culture of candor? Some businesses suffer from miscommunication because employees are too afraid to speak their minds. When candor is encouraged in organizations, people bounce ideas off each other and discuss potential issues that need to be solved. Continue reading for more reasons why a culture of candor is essential for every organization.