The World's Best Book Summaries
How do you handle customer complaints? What’s the upside of receiving complaints? Complaints could mean there’s something wrong with your product or service, but it’s also an opportunity to learn and grow. By handling customer complaints, you can show that you’re willing to change to help solve their problem. Check out how to deal with customer complaints without dismissing them.
Have you ever wished you could learn everything about someone simply by looking at them? What’s Six-Minute X-Ray by Chase Hughes about? In Six-Minute X-Ray, behavior analyst Chase Hughes says that you can learn everything about a person without talking to them. His Six-Minute X-Ray (SMX) system allows you to rapidly gain deep insight into who someone really is, based on their behavior, speech, and mannerisms. Read below for a brief overview of Six-Minute X-Ray.
How can you strengthen your relationship through appreciation? What role does negativity bias play in our partnerships? Relationship researchers Julie Schwartz Gottman and John Gottman have found that successful couples excel at noticing and acknowledging kind deeds, rather than simply performing more of them. They discuss showing appreciation by being more positive and complimentary. Continue reading to learn how to appreciate your partner in meaningful ways.
What’s a behavior profile? What can you learn from someone’s profile? According to Chase Hughes, a behavior profile is an inventory of information about someone based on your observations of them: It gives you an understanding of their motivations, goals, and tendencies. Keep reading if you want to know how to build a behavior profile of someone.
What are the social needs that every human has? How can you use these social needs as a way to influence people? Identifying human social needs is a key part of Chase Hughes’ strategy for building a person’s behavior profile. Once you know what these needs are, you can use this knowledge as an influential tool. Continue reading to identify and manipulate human social needs.
Why is guidance important to reach your goals? How can you ask for guidance from someone who’s been in your position? Adam Grant notes that your ability to teach yourself has limits. Often, you’ll need guidance from others, especially if you’re trying to learn to do something complex where “success” is subjective, like composing a symphony or starting a political career. Check out how to ask for guidance from someone you trust.
What are the six factors that motivate people’s decisions? How can you identify a person’s decision-making style? One of Chase Hughes’s components of a behavior profile is a person’s decision-making style. Identifying someone’s decision-making style gives you insight into how they make their choices, enabling you to understand—and potentially influence—those choices. Take a look at how to distinguish between different types of decision-making styles to effectively communicate with someone.
Are you terrified of speaking in front of others? What if you could overcome this fear and become a confident public speaker? Speak With No Fear, a book by Mike Acker, offers strategies to conquer your anxiety about addressing an audience. Drawing from his extensive experience as a public speaker and coach, Acker provides practical advice for anyone looking to improve their communication skills. Keep reading to discover how you can transform your fear into powerful, purposeful energy and deliver compelling speeches with ease.
Are you having trouble getting a read on a person? Do you know how to get information out of someone? A behavior profile can be an invaluable tool in understanding, relating to, and influencing someone. However, there may be times when you need even more information from someone—which they may not be eager to share. If you’re stuck in this situation, keep reading to learn how to do some strategic prompting.
What causes the fear of public speaking? If you could pinpoint the reason for your own fear, how could that help you overcome your anxiety? In Speak With No Fear, Mike Acker suggests that the root of the fear of public speaking often lies in past traumatic experiences. He offers strategies to identify and work through these memories, helping you move past your anxiety and become a more confident speaker. Keep reading to understand Acker’s insights on uncovering—and healing from—the experiences that hold you back.