What Is Your Self-Concept & How Does It Affect Your Success?

A woman looking at herself in the mirror what her self-concept is

What is your self-concept? How does your self-concept determine how much success you have in life? According to Brian Tracy, your self-concept determines your level of success across all areas of life. Everything you do gets filtered through your self-concept, influencing your thoughts, emotions, and behaviors in alignment with that internalized perception of yourself.  To learn more about your self-concept and its role in your life, keep reading.

3 Great Customer Service Tips Every Business Should Follow

An employee using great customer service tips by walking with a customer through an aisle of a grocery store

Are you having trouble figuring out what the customer wants? Do you need tips for good customer service? Exceptional customer service is so crucial for business success. In Excellence Wins, Horst Schulze examines some specific tips that all employees can follow to deliver world-class service experiences. Let’s look at Schulze’s great customer service tips below.

The Benefits of Specialization for Individuals & Communities

A woman teaching another woman from a different country how to sew, showing the benefits of specialization

Why does every community need several skills to survive and thrive? What are the benefits of specialization? In The Rational Optimist, Matt Ridley emphasizes a key benefit of trade: specialization. According to Ridley, when societies engage in trade, individuals can specialize in activities where they have a competitive advantage.  Keep reading to learn what society and individuals gain out of the specialization process.

How to Satisfy Customer Needs and Wants: Be the Solution

A businesswoman who knows how to satisfy customers's needs, shaking a woman's hand

Do you know what your customers need and want? What are three things that all consumers desire? Building customer loyalty is all about going above and beyond to create the ideal customer experience. To do that, you have to pay attention to the customer, even if they don’t explicitly say what they want or need. Continue reading to learn how to satisfy customer needs and wants.

How to Deal With Customer Complaints: Make It a Chance to Grow

A businessman listening to an upset customer in a meeting room, demonstrating how to deal with customer complaints

How do you handle customer complaints? What’s the upside of receiving complaints? Complaints could mean there’s something wrong with your product or service, but it’s also an opportunity to learn and grow. By handling customer complaints, you can show that you’re willing to change to help solve their problem. Check out how to deal with customer complaints without dismissing them.

The Importance of Trade: Promoting Trust & Political Freedom

A man and a woman shaking hands in front of a world map, representing the importance of trade in society

Why is trade important to society? How does trade promote trust? Trade fosters a stable society based on transparency, accountability, and respectful interaction between individuals and groups. In particular, Matt Ridley says that trade promotes trust and cooperation, as well as strengthens free political systems. Continue reading to learn more about the importance of trade.