The World's Best Book Summaries
How do you handle customer complaints? What’s the upside of receiving complaints? Complaints could mean there’s something wrong with your product or service, but it’s also an opportunity to learn and grow. By handling customer complaints, you can show that you’re willing to change to help solve their problem. Check out how to deal with customer complaints without dismissing them.
Are you scared of making mistakes? What’s the upside of failing? One kind of discomfort you must overcome to stay focused on your goals is making painful mistakes, argues Adam Grant. Perfecting a skill or achieving a goal requires learning from the mistakes you made to get there. Check out how to learn from your mistakes without being too hard on yourself.
Why is trade important to society? How does trade promote trust? Trade fosters a stable society based on transparency, accountability, and respectful interaction between individuals and groups. In particular, Matt Ridley says that trade promotes trust and cooperation, as well as strengthens free political systems. Continue reading to learn more about the importance of trade.
Have you felt like trying to understand your problems isn’t enough to actually solve them? What’s The Tools by Phil Stutz about? In The Tools, Phil Stutz and Barry Michels go beyond the common analytical approach to therapy. They provide practical strategies for handling life’s challenges and unlocking your potential. Read below for a brief overview of The Tools.
Have you ever wished you could learn everything about someone simply by looking at them? What’s Six-Minute X-Ray by Chase Hughes about? In Six-Minute X-Ray, behavior analyst Chase Hughes says that you can learn everything about a person without talking to them. His Six-Minute X-Ray (SMX) system allows you to rapidly gain deep insight into who someone really is, based on their behavior, speech, and mannerisms. Read below for a brief overview of Six-Minute X-Ray.
Could your work environment use an upgrade? What are the main strategies for creating a space of positivity? Going above and beyond in fulfilling customer desires is vital for any organization striving to provide exceptional service. But savvy leadership also plays a key role in steering the company in a positive direction. Here’s how to create a positive working environment that’s fully committed to delighting customers.
Why do you need to accept your flaws? How can you overcome a desire to be perfect? To stay focused on your goals, you need to acknowledge your flaws. Adam Grant explains that many people suffer from perfectionism, which counterintuitively prevents them from doing their best work. Keep reading to learn how to overcome perfectionism so you can continue your personal growth.
Why does Matt Ridley think we shouldn’t rush into green energy? What is his solution for the climate change crisis? Matt Ridley urges caution and restraint in response to climate change. He argues that we should fully consider the risks of reacting too hastily or zealously in our efforts to mitigate the effects of a warming planet. Let’s explore Matt Ridley’s climate change opinion, and how he thinks we can defeat it.
Do you want to improve a specific area of your life? What are the four universal powers that everybody can tap into? In their book The Tools, Phil Stutz and Barry Michels argue that universal powers help you fulfill your potential and improve the lives of everyone around you. Each universal power supports your growth in a different area of your life. Keep reading to learn more about how these universal powers can help start your spiritual journey.
What’s a behavior profile? What can you learn from someone’s profile? According to Chase Hughes, a behavior profile is an inventory of information about someone based on your observations of them: It gives you an understanding of their motivations, goals, and tendencies. Keep reading if you want to know how to build a behavior profile of someone.