The Key to a Successful Mindset: Studying Victorious People

A silhouette of a man's head with a successful mindset, represented by a dollar sign against blue and black smoke

Do you want a successful mindset? What’s the power of positive thinking? According to Brian Tracy, by studying the behaviors of successful individuals, you can adopt their habits and mindsets to achieve similar levels of success. Their experience provides a proven blueprint for achievement so you don’t have to figure everything out through trial and error. Discover how studying the lives of other successful people can boost your own fortune.

The Importance of Good Customer Service Horst Schulze)

A woman working at a call center showing the importance of good customer service, smiling and helping someone with a computer in front of her

What are customers turned off by? What’s the importance of good customer service? In today’s fiercely competitive marketplace, businesses that fail to deliver exceptional service are destined for irrelevance. According to hotel manager Horst Schulze in Excellence Wins, this is because lackluster service can drive away even your most diehard fans. Continue reading to learn why every business needs to invest in exceptional customer service.

The Rational Optimist by Matt Ridley: Book Overview

A woman reading a book with a globe on her desk

What’s The Rational Optimist about? What would’ve happened if we never discovered free trade? In The Rational Optimist, Matt Ridley writes that such a cross-pollination of ideas would have been impossible without free trade and the exchange of goods. This is because when we trade goods, we create networks of knowledge that reach beyond local communities and nations—allowing innovators to build upon each other’s work. Read below for a brief overview of The Rational Optimist.

What Is Your Self-Concept & How Does It Affect Your Success?

A woman looking at herself in the mirror what her self-concept is

What is your self-concept? How does your self-concept determine how much success you have in life? According to Brian Tracy, your self-concept determines your level of success across all areas of life. Everything you do gets filtered through your self-concept, influencing your thoughts, emotions, and behaviors in alignment with that internalized perception of yourself.  To learn more about your self-concept and its role in your life, keep reading.

3 Great Customer Service Tips Every Business Should Follow

An employee using great customer service tips by walking with a customer through an aisle of a grocery store

Are you having trouble figuring out what the customer wants? Do you need tips for good customer service? Exceptional customer service is so crucial for business success. In Excellence Wins, Horst Schulze examines some specific tips that all employees can follow to deliver world-class service experiences. Let’s look at Schulze’s great customer service tips below.

The Benefits of Specialization for Individuals & Communities

A woman teaching another woman from a different country how to sew, showing the benefits of specialization

Why does every community need several skills to survive and thrive? What are the benefits of specialization? In The Rational Optimist, Matt Ridley emphasizes a key benefit of trade: specialization. According to Ridley, when societies engage in trade, individuals can specialize in activities where they have a competitive advantage.  Keep reading to learn what society and individuals gain out of the specialization process.

How to Satisfy Customer Needs and Wants: Be the Solution

A businesswoman who knows how to satisfy customers's needs, shaking a woman's hand

Do you know what your customers need and want? What are three things that all consumers desire? Building customer loyalty is all about going above and beyond to create the ideal customer experience. To do that, you have to pay attention to the customer, even if they don’t explicitly say what they want or need. Continue reading to learn how to satisfy customer needs and wants.