The World's Best Book Summaries
Are you having trouble figuring out what the customer wants? Do you need tips for good customer service? Exceptional customer service is so crucial for business success. In Excellence Wins, Horst Schulze examines some specific tips that all employees can follow to deliver world-class service experiences. Let’s look at Schulze’s great customer service tips below.
Are geniuses born with their gifts? What’s the book Hidden Potential about? A common assumption is that talent is something that you’re born with. However, Adam Grant’s book Hidden Potential says that you can tap into your potential by building your skills and connecting with other people. Read below for a brief Hidden Potential book overview.
Why does every community need several skills to survive and thrive? What are the benefits of specialization? In The Rational Optimist, Matt Ridley emphasizes a key benefit of trade: specialization. According to Ridley, when societies engage in trade, individuals can specialize in activities where they have a competitive advantage. Keep reading to learn what society and individuals gain out of the specialization process.
Do you know what your customers need and want? What are three things that all consumers desire? Building customer loyalty is all about going above and beyond to create the ideal customer experience. To do that, you have to pay attention to the customer, even if they don’t explicitly say what they want or need. Continue reading to learn how to satisfy customer needs and wants.
How can you tap into your potential? What should learning be like? Adam Grant contends that to accomplish great things, you need to spend a lot of time honing your skills. To do this, you need to engage in fun, yet uncomfortable practice. Let’s explore this idea more deeply.
What’s the history of trade in agriculture? What did trade offer in the world of agriculture? Trade, according to Matt Ridley, provided the impetus for agriculture. As a result, agriculture became the cornerstone of settled civilization. Below, we’ll explore how this happened over time and the importance of trade in agriculture.
How do you handle customer complaints? What’s the upside of receiving complaints? Complaints could mean there’s something wrong with your product or service, but it’s also an opportunity to learn and grow. By handling customer complaints, you can show that you’re willing to change to help solve their problem. Check out how to deal with customer complaints without dismissing them.
Are you scared of making mistakes? What’s the upside of failing? One kind of discomfort you must overcome to stay focused on your goals is making painful mistakes, argues Adam Grant. Perfecting a skill or achieving a goal requires learning from the mistakes you made to get there. Check out how to learn from your mistakes without being too hard on yourself.
Why is trade important to society? How does trade promote trust? Trade fosters a stable society based on transparency, accountability, and respectful interaction between individuals and groups. In particular, Matt Ridley says that trade promotes trust and cooperation, as well as strengthens free political systems. Continue reading to learn more about the importance of trade.
Have you felt like trying to understand your problems isn’t enough to actually solve them? What’s The Tools by Phil Stutz about? In The Tools, Phil Stutz and Barry Michels go beyond the common analytical approach to therapy. They provide practical strategies for handling life’s challenges and unlocking your potential. Read below for a brief overview of The Tools.